Louis Johnson
Portsmouth,hampshire
Summary
Results-oriented professional with expertise in customer relationship management, performance metrics evaluation, and financial forecasting. Demonstrates strong leadership skills in diverse environments, effectively delegating tasks while upholding ethical standards. Proven ability in staff recruitment, KPI tracking, and providing constructive feedback to enhance team performance. Committed to excellence in customer service and driving organizational success through strategic planning and effective communication.
Overview
4
4
years of professional experience
Work history
Assistant manager
McDonald's
Waterlooville, Hampshire
2022.07 - Current
- Maintain hygiene checks aligned with food safety regulations during all prep work.
- Keep food safety standards high to support consistent customer satisfaction outcomes.
- Deliver food safety and hygiene training to reinforce correct handling practices.
- Follow safety regulations to cut workplace accidents and improve shift safety.
- Streamlined daily operations to enhance department efficiency with clear process flows.
- Implemented cost-reduction actions to lower overhead expenses in routine work.
- Monitored inventory levels to prevent stock-outs and minimise overstocking.
- manged over 50 crew members throughout the day with increased sales projections
-
Education
GCSEs -
Crookhorn college
Portsmouth, Hampshire 09/2017 - 06/2022
Skills
- CRM systems
- KPI management
- Task prioritisation
- Performance evaluation
- Compliance management
- Staff recruitment
- Customer support
- Team Leadership
- Diverse leadership
- Persuasive negotiation
- Leadership principles
- Team Leadership
Affiliations
- Havant Rugby team
- Seasons ticket hold for Portsmouth football club
Accomplishments
I was awarded prefect in year 11 and named sports captain for my house, this also meant being at every sports event and also organising these said sports events. whilst being prefect we also had meeting with senior members of staff of the school about how we as students and teachers can make the school better for the next generation coming through.
Being promoted up to manager before i tunered 18 and only being at my current role fr 1 year and 10 months then also being promoted again from manger to Assistant manager.
Timeline
Assistant manager
McDonald's
2022.07 - Current
GCSEs -
Crookhorn college
09/2017 - 06/2022