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I was born and raised in Wolverhampton in a broken home, i was kept home from school most of the time by my father due to needing help at home, my education at the time was sketchy due to missing so much time at school, so i suffered academically at a young age, but it never discouraged me from learning, whether it be from visits to the library or helping at my uncles scrapyard.
I channelled my energies into learning about the operation of the internal combustion engine and engineering of motor vehicles, brake systems, gearboxes and drive trains, lighting and electrical and so forth, i found i could understand their operation and by making simple connections in my head i could also figure out other operations too.
After my school years were over i went to college to obtain my knowledge in paper form and use it to get into the industry, which i did successfully,
During these times, i met my wife and we have 2 amazing children together, my daughter is my best mate, we have an incredibly close relationship, i dedicate nearly all my free time to her as she has medium functioning autism so she requires a lot of care, she also has a real passion for trains, which is handy!
My son is an incredible musician studying for grade 6 and hes only 13 years old, i work a lot with him while hes learning as im also a musician myself, but he will easily surpass me in this field and i couldn't be more proud of him for it.
While i was in recovery for my shoulder i sought an easier job in bus driving, and came to find that not only was i really good at it but i really enjoyed it, i have a great rapport with the passengers and other members of staff and can probably safely say im one of the most popular drivers in Wolverhampton bus station. I've enjoyed my experience on the buses and i want to progress to the next step now, using all my knowledge of health and safety, respect and customer service to go into driving trains.

Enthusiastic and adaptable professional with over six years of customer service experience and a degree in Health and Social Care. Skilled in communication, problem-solving, and supporting diverse individuals with empathy and professionalism. Strong ability to thrive in fast-paced environments while maintaining high standards of service.

A compassionate, resourceful, and highly motivated newly qualified Operating Department Practitioner (BSc Hons) with strong clinical placement experience in anaesthetics, surgery, and post-operative care. Skilled in patient-focused care, multidisciplinary teamwork, and working in high-pressure clinical settings.

With a background in healthcare and customer service, I bring excellent communication, adaptability, and a commitment to delivering high-quality care. Confident, friendly, and approachable, I excel in building rapport with patients and colleagues alike and am eager to continue developing my skills in a dynamic healthcare environment.

Dynamic Product Manager with 18+ years of experience in banking and financial markets, specialising in securities financing, repo trading, collateral management, and MiFIR transaction reporting. Recognised for delivering innovative, tech‑enabled solutions that drive organisational performance, enhance client outcomes, and ensure regulatory compliance across complex trade lifecycles. An expert in bridging business and technology through SAFe Agile product development, with a proven ability to manage end‑to‑end product lifecycles and translate strategic vision into scalable solutions. Skilled leader of diverse, cross‑functional teams, fostering collaboration and building strong stakeholder relationships across trading, sales, risk, compliance, operations, IT and external regulatory bodies.

A dedicated professional with a strong initiative and expertise in electrical system design, digital circuits, and power distribution. Possesses comprehensive knowledge of electrical safety regulations and infection control, ensuring adherence to hygiene standards. Committed to advancing skills in palliative care understanding while maintaining excellence in electrical measurements and instruments.
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 5 years of experience building community and developing social skills through incremental therapeutic techniques.
Reliable Support Worker with 1 years of experience. Delivers medication management and adapts care planning with person-centred approach. Well-versed in hoists and mobility aids. Specialises in Special Educational Needs and Disabilities (SEND) clients.

Dynamic and enthusiastic retail professional with a proven track record in customer service excellence and visual merchandising. Adept at managing returns, processing refunds and exchanges, and handling cash transactions with precision. Skilled in store opening and closing duties, shelving restocking, and maintaining effective communication with customers to enhance their shopping experience. Committed to leveraging expertise in till operations to drive store success while pursuing opportunities for career advancement within the retail sector.
Offering strong communication and customer service skills. Knowledgeable about sales procedures and maintaining clean, organised store environment. Ready to use and develop teamwork, problem-solving, and time management skills.

Detail-oriented professional with expertise in customer relationship management, sales strategies, and content optimisation. Proficient in Microsoft Word, PowerPoint, Canva, and Salesforce CRM, with strong communication skills and a proven ability to handle returns, refunds, and cross-selling techniques effectively. Adept at creating engaging content while maintaining exceptional telephone etiquette and product knowledge to enhance customer satisfaction. Committed to leveraging skills in communication and technology to drive business growth and deliver outstanding results.

Dynamic Customer Service Advisor with proven expertise at Callforce Outsourcing, excelling in complaint handling and customer relations. Enhanced customer satisfaction through effective problem-solving and active listening, achieving improved first-call resolution rates. Skilled in call center operations and schedule management, consistently fostering a collaborative environment to drive team productivity.

Knowledgeable with proven track record in resolving customer inquiries and enhancing satisfaction levels. Successfully implemented new feedback mechanisms that improved service quality. Demonstrated strong communication and problem-solving skills, contributing to effective team collaboration.

Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Personal Care Assistant position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Invested Social Worker dedicated to forming trusting relationships and advocating for best interest of clients. Expertise in Aged Care. Respectful and compassionate professional offering 10-year background serving community by providing guidance for clients in need. Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.

Louis Burnett

Summary

Overview

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Customer service advisor

Waiter

Education

BTEC Extended Diploma - Cyber Security

GCSEs - English Language, English Literature, Maths, Science, Business Studies, Computer Science Dia Study

Skills

Languages

Timeline

Customer service advisor

BTEC Extended Diploma - Cyber Security

Waiter

GCSEs - English Language, English Literature, Maths, Science, Business Studies, Computer Science Dia Study

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