Summary
Overview
Work History
Education
Skills
Timeline
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Louis Appleyard

Pontefract,West Yorkshire

Summary

As a Cinema Experience Manager, I possess exceptional time management and leadership skills with a keen ability to coordinate and manage resources efficiently. With a passion for the entertainment industry, I am committed to creating a superior cinema experience for customers that is enjoyable, safe, and unforgettable. My extensive experience in customer service and operations management, combined with strong communication skills, allows me to lead and motivate teams towards achieving our common goals. I take pride in developing and implementing effective strategies that drive excellent customer service, sales growth, and operational efficiency. My unwavering dedication to delivering high-quality service and exceeding customer expectations has helped me build a reputation as a results-driven and customer-focused professional.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Cinema Experience Manager

ODEON Cinemas
Leeds, West Yorkshire
06.2021 - Current
  • Oversaw selection, supervision and performance of centre staff to keep adequate staffing levels.
  • Oversaw centre inventory and placed new orders to keep levels within targets.
  • Created safe working protocols and assessed employee capability levels to keep all staff safe.
  • Liaised with senior management and provided ongoing reports to share business performance.
  • Devised appropriate risk management plans to set clear objectives to improve staff welfare and regulation compliance.

Cinema Host

Odeon
Leeds, West Yorkshire
04.2019 - 06.2021
  • Provided a warm atmosphere for guests, ensuring eye contact, smile and verbal greeting with every transaction.
  • Supported positive guest experiences by delivering friendly welcomes and quiet theatre environment.
  • Protected assets and prevented film piracy by monitoring audience throughout sessions.
  • Ushered guests to seats, studying ticket information to identify precise seat location.
  • Enabled smooth running of cinema operations by maintaining clear, effective communication with Box Office and front-of-house staff.

Bartender Waiter

Black Bull
Wetherby, West Yorkshire
07.2015 - 04.2019
  • Maintained high sales averages by ordering and maintaining an accurate inventory of bar products.
  • Liaised with kitchen service staff to ensure maximum efficiency in cleanliness and availability of glassware.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Provided efficient food and drinks service for high levels of customer satisfaction.

Sound Technician & Bar Supervisor

Eiger Studios
Leeds, West Yorkshire
09.2014 - 07.2015
  • Arranged recording sessions by selecting and setting up microphones.
  • Assisted DJs with Sound Equipment Set up and lighting rigs.
  • Identified and resolved technical problems to improve sound quality.
  • Performed sound quality checks and front-of-house mixing to maintain company sound system.
  • On duty supervisor during club nights & partys.

Education

A-Levels - Sound Engineering

Leeds College Of Music
Leeds
09.2011 - 07.2013

A-Levels - A levels

Brigshaw High School
Castleford
09.2009 - 08.2011

Skills

  • Hiring and training
  • Dispute resolution
  • New employee orientation
  • Inspiring leadership style
  • Stock processing
  • Effective Communication
  • Adaptability

Timeline

Cinema Experience Manager

ODEON Cinemas
06.2021 - Current

Cinema Host

Odeon
04.2019 - 06.2021

Bartender Waiter

Black Bull
07.2015 - 04.2019

Sound Technician & Bar Supervisor

Eiger Studios
09.2014 - 07.2015

A-Levels - Sound Engineering

Leeds College Of Music
09.2011 - 07.2013

A-Levels - A levels

Brigshaw High School
09.2009 - 08.2011
Louis Appleyard