James Evans
Caerphilly,Caerphilly County Borough
Summary
I'm a hard working person with experience of working in many different types of working environments. I have worked face to face with people helping to fulfil their needs, which has helped me develop excellent communication and interpersonal skills. I have worked autonomously, as well as part of a team to achieve and exceed targets given to us and to achieve various administrative tasks. Such tasks have included filing, data entry, internal and external communication and booking appointments and meetings.
Overview
19
19
years of professional experience
4011
4011
years of post-secondary education
Work history
Cinema Experience Manager
ODEON Cinemas
Cardiff
2021.10 - 2026.01
- My role here is to manage a large team and make sure brand standards are kept and maintained. This includes training and coaching new and existing staff, dealing with HR and disciplinary matters, upkeep and maintenance of projection and sound equipment, dealing with guest concerns, building security as a key holder.
Cinema Host/Cinema Maintenance Operative
ODEON Cinemas
Cardiff
2016.11 - 2021.10
- My role here is mostly guest facing selling tickets, F&B and cleaning screens. I also have another role as a Cinema Maintenance Operative. In this role I have a diverse list of tasks to help maintain many areas of the cinema.
Customer Service Assistant
British Gas
Cardiff
2016.02 - 2016.11
- My role was on the phones taking inbound calls to help resolve customer issues, take payments, set up new plans, dealing with complaints while being compliant to with company and OFGEM rules.
Guest Experience Supervisor
ODEON Cinemas
Cardiff
2015.08 - 2016.02
- My role was to run the shift, support cinema host in their role and to give training and feedback as needed and ensure that guests had enjoyed the visit.
Team Member
ODEON Cinemas
Cardiff
2015.03 - 2015.08
- My role covered many areas including the selling of tickets and F&B and the cleaning of screens and up keep of other areas of the cinema.
Christmas Crew
The Entertainer
Cardiff
2014.09 - 2014.12
- My role in this position was to keep a section of the shop fully stocked, face to face customer service, picking click and collect orders and till operation.
Website Manager
Global Diversified Trading
Bristol
2014.05 - 2014.06
- My role was to update the website with new products, report on products sold from website, liaise with web developers when required and promote the website.
Research Director
Rican Business Ventures
Bristol
2013.09 - 2014.05
- My role was to research possible new opportunities for business, under the direction of the managing director.
Administrative Director
Rican Business Ventures
Bristol
2013.06 - 2013.09
- In this role I was responsible for the administrative needs of the company.
Personal Assistant
Rican Business Ventures
Bristol
2013.02 - 2013.06
- Working directly with the managing director It was my role to take minutes at meetings, set up appointments and board meetings, as well as fulfilling other administrative tasks.
Sales Assistant
The Entertainer
Bristol
2010.11 - 2013.02
- I had many different roles in this job including, working as part of a team to hit targets, customer service, stock control and till operation. I also had opportunities training new members of staff and attending area training meetings.
Call Assistant
NHS - Stop Smoking Help Line
Bristol
2009.11 - 2010.01
- To place over the phone orders, data entry, follow up calls and general advice.
Full Time Missionary
The Church of Jesus Christ of Latter-Day Saints
Toronto
2007.07 - 2009.07
- My role was to teach people about the church and to volunteer in the community.
Education
BTEC - Music Technology
City of Bristol College
Bristol, EnglandGCSE - R.E, English, Mathematics, Science, Graphic Design, Art, Information Technology
Speedwell Technology College
Bristol, EnglandSkills
- Effective communicator
- Problem solver
- Time management
- Sales
- Excellent customer service
- Proficient in MS package
- Teaching
- Group training
- Cash handling
- Technical equipment troubleshooting
- Health and Safety Compliance
- Staff management
- Employee engagement
- First aid training
- Conflict resolution expertise
- Merchandise display techniques
References
References available upon request.
Timeline
Cinema Experience Manager
ODEON Cinemas
2021.10 - 2026.01
Cinema Host/Cinema Maintenance Operative
ODEON Cinemas
2016.11 - 2021.10
Customer Service Assistant
British Gas
2016.02 - 2016.11
Guest Experience Supervisor
ODEON Cinemas
2015.08 - 2016.02
Team Member
ODEON Cinemas
2015.03 - 2015.08
Christmas Crew
The Entertainer
2014.09 - 2014.12
Website Manager
Global Diversified Trading
2014.05 - 2014.06
Research Director
Rican Business Ventures
2013.09 - 2014.05
Administrative Director
Rican Business Ventures
2013.06 - 2013.09
Personal Assistant
Rican Business Ventures
2013.02 - 2013.06
Sales Assistant
The Entertainer
2010.11 - 2013.02
Call Assistant
NHS - Stop Smoking Help Line
2009.11 - 2010.01
Full Time Missionary
The Church of Jesus Christ of Latter-Day Saints
2007.07 - 2009.07
BTEC - Music Technology
City of Bristol College
GCSE - R.E, English, Mathematics, Science, Graphic Design, Art, Information Technology
Speedwell Technology College