LOUIS ANDY SHANE ISOU
Crawley,United Kingdom
Summary
Highly dependable professional with extensive expertise in warehouse.
Seasoned professional with focus on managing daily operations and enhancing customer satisfaction. Capable of streamlining processes, leading teams, and ensuring high standards of service. Skilled in conflict resolution and inventory management, ensuring smooth and efficient operations.
Overview
15
15
years of professional experience
1
1
Certification
Work history
Cargo duty manager
Swissport GB limited
Horley/Gatwick, Surrey
2025.03 - Current
- Delivered excellent customer service through effective communication skills.
- Handled complaints professionally, leading to improved customer retention rates.
- Streamlined workflow processes, enhancing overall efficiency of the establishment.
- Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Drafted detailed reports on daily operations, aiding senior management in decision-making process.
- Conducted training sessions for new employees, enhancing team competence.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Managed front-of-house operations to maintain a high level of service.
- Oversaw workforce recruitment and development processes to guarantee service excellence.
HGV Driver
DHL
Crawley
2023.08 - 2025.02
- My responsibility was moving goods from suppliers into the warehouse.
- Checking if my vehicle is safe and reporting any issues find.
- Keeping records of deliveries.
- DHL - Crawley, Gatwick Airport
Warehouse Team Leader
DHL
Crawley
2022.04 - 2023.07
- My job was to supervise a team of warehouse workers that perform various functions.
- In addition my responsibility was to manage the shift and leading the operations team to efficiently and safely achieve production and quality goals.
- DHL - Crawley, Gatwick Airport
Security Guard / receptionist
expeditious services
Burgess Hill, West Sussex
2022.11 - 2022.03
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Followed established security and safety procedures and posted orders to enforce company rules, policies and regulations.
- Analysed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
- Completed preventive maintenance to achieve stable surveillance systems.
- Expeditious services - Burgess hill, west sussex
Security supervisor/Duty manager
Blayde security
Crawley, West Sussex
2021.01 - 2021.09
- As a security supervisor/duty manager I was responsible for the line management of a flexible workforce, directing resources to where they are needed.
- Also assisting with ensuring that the organization meets all agreed security and associated health and safety objectives (COVID-19).
- I was responsible for the guests staying at the hotel, investigating and responding to their comments and complaints in a professional and timely manner.
- Blayde security - Crawley/Gatwick airport, West sussex
Security Guard
Concept security
Brighton, West Sussex
2020.09 - 2020.12
- As a security team member I had to organize and prioritize work to complete assignments in a timely, efficient manner, as well as secure premises and personnel by patrolling the property.
- Also respond to emergency situations and provide necessary assistance to employees and guests.
- Concept security - Brighton, West Sussex
Warehouseman
Worldwide flight services/WFS
Crawley, West Sussex
2018.08 - 2020.08
- Orders for delivery and pickup according to schedule, completing diary logs into inventory, communicating with coworkers and supervisors.
- Worldwide flight services/WFS - Crawley/Gatwick airport, West Sussex
Security Guard
Deja Vu Night club
Brighton, West Sussex
2017.11 - 2018.07
- I had to keep the area clean and organized, stop fights when they occur or diffuse the situation before the fighting occurs when possible.
- Protecting people working there as well as the customers.
- Followed established security and safety procedures and posted orders to enforce company rules, policies and regulations.
- Deja Vu Night club - Brighton, West sussex
Security door supervisor
Shoosh night club
Brighton, West Sussex
2015.07 - 2017.06
- My job was to patrol the facility and serve as a general security presence.
- Also had to report all incidents, accidents and medical emergencies to law enforcement.
- I was responsible for providing security services for customers and the club members, also resolving their complaints and problems.
- Dealt with potential conflict situations in a controlled and professional manner.
- Shoosh night club - Brighton, West Sussex
Warehouse Worker
WHSmith
Crawley, West Sussex
2011.08 - 2014.10
- Scheduled and dispatched deliveries, accurately documenting order details to facilitate robust stock management.
- Selected, stored, and used appropriate equipment to perform picking and packing tasks.
- Cleaned and maintained warehouse in compliance with safety standards.
- Picked orders to reach Key Performance Indicator (KPI) targets.
- Operated forklift equipment to safely transport pallets and heavy stock.
- WHSmith - Crawley, West-Sussex
Education
GCSE's -
Ifield Community Collage
Crawley Down, WSXSkills
- Communications skills
- Dependable
- Forklift
- Emergency
- Medical emergencies
- Health and safety
- Safety standards
- Safety procedures
- Warehouse
- Recruitment and hiring aptitude
- Space organisation
- Scheduling efficiency
- Decision-Making prowess
- Financial prudence
- Basic accountancy
Certification
- Driver Certificate of Professional Competence Module 4
- Large Vehicle Off-road Manoeuvres Test
- First Aid
- Forklift
- Driving linence; C1, C, A, B1, B, BE, AM
Personal Information
- Date of birth: 18/02/1993
- Gender: Male
- Nationality: British
- Marital status: Living together
References
References available upon request
Languages
English
Proficient (C2)
French
Fluent
Creole
Native
References
References available upon request.
Timeline
Cargo duty manager
Swissport GB limited
2025.03 - Current
HGV Driver
DHL
2023.08 - 2025.02
Security Guard / receptionist
expeditious services
2022.11 - 2022.03
Warehouse Team Leader
DHL
2022.04 - 2023.07
Security supervisor/Duty manager
Blayde security
2021.01 - 2021.09
Security Guard
Concept security
2020.09 - 2020.12
Warehouseman
Worldwide flight services/WFS
2018.08 - 2020.08
Security Guard
Deja Vu Night club
2017.11 - 2018.07
Security door supervisor
Shoosh night club
2015.07 - 2017.06
Warehouse Worker
WHSmith
2011.08 - 2014.10
GCSE's -
Ifield Community Collage