Summary
Overview
Work history
Education
Skills
Timeline
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Lottie Cavill

London,England

Summary

A highly motivated and ambitious professional with a strong focus on organisational efficiency and time management mastery. Demonstrates exceptional problem-solving abilities and the capacity to work effectively under pressure. Possesses confident communication skills and is proficient in MS Word, Excel, PowerPoint, and Outlook. Energetic work attitude combined with a commitment to completing tasks efficiently.

Overview

6
6
years of professional experience

Work history

Office administrative assistant

Dexters
Muswell Hill, Haringey
02.2024 - Current
  • Handled confidential documents with utmost discretion, maintaining privacy standers at all times.
  • Maintained an organised workspace to enhance productivity levels.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Managed invoicing tasks smoothly, ensuring accurate financial records were maintained.
  • Wrote professional letters, emails and memorandum for business communication.
  • Marketed properties to buyers on waiting lists to increase viewings and offers.
  • Alleviated workload of managers, providing reliable support in project coordination.
  • Gathered property information using reliable sources.
  • Managed customer relationships to achieve high satisfaction rate.
  • Arranged meetings with clients, fostering strong professional relationships.

Receptionist

Medik Clinic
London
08.2022 - 01.2024
  • Greeted customers before there treatment.
  • Sold all different types of skincare.
  • Used a skin scanner machine on clients.
  • Ordered stock such as, needles, filler, botox and skincare.
  • Would clean up injecting rooms after clients have left their appointment.
  • Would resolve any customer issue, complaint.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.

Customer assistant

M&S
Whetstone, Barnet
12.2020 - 06.2022
  • Worked as a team member, performing cashier duties, product assistance.
  • Helped customers with any questions or enquiries they had.
  • Sorted out click and collect orders.
  • Dealt effectively with customer complaints, resolving issues professionally and amicably.
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
  • Stocked shelves regularly for easy access to products by customers.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.

Waitress assistant

The Green Parrot Lounge
Herne Hill, Lambeth
05.2019 - 11.2020
  • Managed cash register efficiently, ensuring accurate billing process for customers.
  • Supported inventory management by maintaining accurate stock records of supplies.
  • Helped seat guests upon arrival, leading to a welcoming atmosphere.
  • Enhanced customer service by promptly taking orders and delivering food.
  • Ensured customer satisfaction by addressing queries and complaints promptly.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.

Education

GCSEs - Maths, English Literature and Language, Combined Science, Photography, Media and History

Fortismere
Muswell Hill, Haringey
09/2015 - 06/2022

Skills

  • Organisational efficiency
  • Time management mastery
  • Hard-Working
  • Problem-solving abilities
  • Self motivated
  • Able to work under pressure
  • Ambitious to complete tasks
  • Confident with MS Word, Excess, Excel, PPT and Outlook
  • Confident communication skills
  • Energetic work attitude

Timeline

Office administrative assistant

Dexters
02.2024 - Current

Receptionist

Medik Clinic
08.2022 - 01.2024

Customer assistant

M&S
12.2020 - 06.2022

Waitress assistant

The Green Parrot Lounge
05.2019 - 11.2020

GCSEs - Maths, English Literature and Language, Combined Science, Photography, Media and History

Fortismere
09/2015 - 06/2022

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Lottie Cavill