Gracie Bartlett
Broxbourne,Hertfordshire
Summary
I am detail-oriented and professional with a strong focus on organisational efficiency and workflow management. I demonstrate exceptional records maintenance experience and excellent time management skills, ensuring seamless office operations. I am proficient in call directing and telephone etiquette, with a customer service-oriented approach that enhances client satisfaction. I am skilled in bookkeeping and office equipment operation, capable of maintaining high performance under stress. I am also committed to optimising administrative processes to support business objectives effectively.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Office administrative assistant
DG Wholesale Flowers Ltd
Ware, Hertfordshire
2026.06 - Current
- Achieved streamlined office operations by managing daily administrative tasks.
- Managed invoicing tasks smoothly, ensuring accurate financial records were maintained.
- Operated office equipment efficiently, contributing to a functional work environment.
- Arranged filing systems for easy use and retrieval by personnel.
Retail assistant
Hertfordshire Zoo
Broxbourne, Hertfordshire
2021.08 - Current
- Delivered excellent customer service by answering queries and providing product information.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Handled transactions, maintaining accurate till records.
- Boosted sales through suggestive selling techniques.
- Assessed customer preferences to deliver tailored advice and recommendations.
- Maintained knowledge of products and features to provide recommendations to customers.
- Provided coverage during peak times to manage customer flow effectively.
- Supported team members to enhance operational efficiency.
- Cleaned and organised shop floor to enhance customer experience and promote a welcoming environment.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Work Expereince
Kennedys
London, London
2025.06 - 2025.06
- Successfully delivered on tasks within tight deadlines.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Laws - Law
University of Reading
Reading 2023.09 - 2026.06
A-Levels -
The Broxbourne School
Broxbourne, Hertfordshire 2021.09 - 2023.06
GCSEs -
The Broxbourne School
Broxbourne, Hertfordshire 2016.09 - 2021.06
Skills
- Records management
- Data entry
- Workflow management
- Office equipment operation
- Telephone communication
- Call directing
- Customer service-oriented
- Organisational efficiency
- Excellent time management
- Tolerance for stress
- Bookkeeping
Affiliations
- Captain of the University of Reading Women's Football First Team
Accomplishments
Duke of Edinburgh Bronze Award
References
References available upon request.
Timeline
Office administrative assistant
DG Wholesale Flowers Ltd
2026.06 - Current
Work Expereince
Kennedys
2025.06 - 2025.06
Bachelor of Laws - Law
University of Reading
2023.09 - 2026.06
A-Levels -
The Broxbourne School
2021.09 - 2023.06
Retail assistant
Hertfordshire Zoo
2021.08 - Current
GCSEs -
The Broxbourne School
2016.09 - 2021.06