LOTANNA CHARLES
Newham,London
Summary
To find and make the best of a challenging career opportunity within the Health-Care industry that, enables me utilize competencies, capabilities, skills, education and experience that, in turn would lead to the improvement of quality services rendered to both the public and private sectors of any organization or establishment through innovative management skills.
Overview
14
14
years of professional experience
15
15
years of post-secondary education
Work history
Health Care Assistant
Eagle Height Specialist Hospital
Nnewi, Nigeria
12.2022 - 04.2025
- Monitor health status of patients and make reports on daily basis.
- Assisting patients in feeding, medications and other areas support is needed.
- Supporting patient in their routine exercise to help recover fast.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Escorted patients for tests or procedures within hospital premises whilst ensuring their safety and comfort.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Ensured infection control measures were adhered to strictly for safe environment for both staff and patients alike.
Volunteer
St. Joseph Orphanage Home
Ozubulu, Anambra
11.2010 - 03.2025
- Educating staffs on health programs (Diseases, signs and symptoms and preventions).
- Carried out day-to-day duties accurately and efficiently.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
Care Support Worker
Primary Health Care Center
Akamili Umudim, Nnewi Anambra
01.2013 - 11.2022
- Assisting with personal and health care, feeding, medications and light domestic works.
- Providing wellbeing to resident in their private home as related to health care issues.
- Documenting patient's daily activities in daily logbook. Reporting to shift manager, any change as necessary.
- Worked closely with families, providing updates on loved ones' wellbeing.
- Assisted with housekeeping tasks, creating tidy environment conducive to healing.
- Facilitated social activities for improved mental stimulation and engagement.
- Provided emotional support for distressed individuals to foster calm environments.
- Aided in physical therapy exercises to accelerate recovery processes.
- Offered palliative care to patients with serious and terminal illnesses.
Assistant Customer Service Officer
First City Monument Bank. (NYSC)
Calabar, Cross River
11.2011 - 10.2012
- Receiving customers on daily basis and attending to their needs.
- Assisting customers in opening their account and documentation related to it.
- Handled multi-line phone system to facilitate timely response to inquiries.
- Managed difficult customer situations for maintaining company reputation.
- Collaborated closely with team members to provide seamless service experience.
- Addressed customer queries, resulting in enhanced customer confidence.
Education
B.Sc. - Health Education
Enugu State University of Science and Technology (ESUT)
Enugu, Nigeria 09.2006 - 06.2010
West Africa Senior Secondary School Certificate - Science
City High School
Ozubulu, Anambra State 09.2001 - 06.2004
Junior Secondary School Certificate - Science
Summit International School
Nnewi, Anambra State 09.1998 - 07.2001
First School Leaving Certificate -
Akamili Central School Hill
Nnewi, Anambra State 09.1992 - 07.1998
Skills
- Patient dignity preservation
- Honesty, intuitional and trustworthy
- Excellent inter-personal relationship
- Handling distressed patients
- Personal hygiene maintenance assistance
- Self-motivator, quick starter and hard working
- Exercise and activity planning
Custom
- Dr. John Onyebuchi Ogbodo, Lecturer, University Of Nigeria, Nsukka Department of Biochemistry, johnogbodo@unn.edu.ng, +2348037331402
- Dr. Bartholomew Ozuemba, Eagle Height Specialist Hospital Nnewi, eagleheightshospital@gmail.com, +2348036671099
Languages
English
Fluent
Affiliations
- Reading and traveling
Timeline
Health Care Assistant
Eagle Height Specialist Hospital
12.2022 - 04.2025
Care Support Worker
Primary Health Care Center
01.2013 - 11.2022
Assistant Customer Service Officer
First City Monument Bank. (NYSC)
11.2011 - 10.2012
Volunteer
St. Joseph Orphanage Home
11.2010 - 03.2025
B.Sc. - Health Education
Enugu State University of Science and Technology (ESUT)
09.2006 - 06.2010
West Africa Senior Secondary School Certificate - Science
City High School
09.2001 - 06.2004
Junior Secondary School Certificate - Science
Summit International School
09.1998 - 07.2001
First School Leaving Certificate -
Akamili Central School Hill
09.1992 - 07.1998
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