Summary
Overview
Work history
Skills
Languages
Timeline
OfficeManager

Lorrayne Alencar Figueira

London,Surrey

Summary

  • High results in diligent task management.
  • Great communicator, with so much strong for problem solving.
  • High energy and motivation in gaining practical experience in various functions.
  • Focus and attention to detail with superior navigation skills.
  • Dedicated and good at providing services that promote satisfaction.
  • Commitment and safety always come first. I offer clean service and with maximum regulation so that there are no interruptions.
  • Knowing the city of London well, being a great navigator even the traffic is impossible.
  • Demanding with organization, cleanliness and priorities.
  • High level of experience in managing demanding environments.
  • Always counting on customer satisfaction, so I finish all my days.
  • Great at teamwork. Even better in solo work.
  • Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work history

Courier Delivery Driver

FedEx Express
London, City of London
03.2023 - Current
  • Checked stock met customer requirements before delivery.
  • Responded to and resolved delivery-related complaints and concerns.
  • Drove vehicles weighing up to [Number]tonnes.
  • Manually loaded and unloaded heavy parcels, safely lifting heavy objects.
  • Collected and returned unwanted stock to storage.
  • Maintained delivery vehicle clean and in safe operating condition.
  • Recorded required delivery documentation to maintain high levels of service efficiency.
  • Worked efficiently with focus to improve average delivery times.
  • Acquired signatures and completed delivery forms for age-restricted and tracked items for compliance with sign-off procedures.
  • Operated delivery vehicles safely and in adherence with road safety regulations.
  • Maintained regular communication with route dispatchers to plan alternative routes in case of road obstructions.
  • Exceeded customer satisfaction targets, scoring highly on in-app ratings.

Uber Partner

Uber Eats
London, City of London
12.2020 - Current
  • Delivering within the required timeframe.
  • Always requiring ID to make sure age +18.
  • Signatures being required whenever required.
  • Always watching the customer's need.
  • Driving carefully, as everything can change along the way.
  • Serving customers with friendly actions and professionalism.
  • Checking the vehicle to make sure everything is ready and okay to start the day.

Courier Delivery Driver

Trade Parts Specialists (TPS)
London, City of London
06.2022 - 02.2023
  • Checked stock met customer requirements before delivery.
  • Responded to and resolved delivery-related complaints and concerns.
  • Drove vehicles weighing up to [Number]tonnes.
  • Manually loaded and unloaded heavy parcels, safely lifting heavy objects.
  • Collected and returned unwanted stock to storage.
  • Provided special care in delivering fragile and hazardous products.
  • Acquired signatures and completed delivery forms for age-restricted and tracked items for compliance with sign-off procedures.
  • Exceeded customer satisfaction targets, scoring highly on in-app ratings.

Skills

  • Fast loading and unloading
  • Route planning
  • Stable schedule
  • Driving

Languages

English
Advanced
Spanish
Advanced
Portuguese
Native

Timeline

Courier Delivery Driver

FedEx Express
03.2023 - Current

Courier Delivery Driver

Trade Parts Specialists (TPS)
06.2022 - 02.2023

Uber Partner

Uber Eats
12.2020 - Current

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Lorrayne Alencar Figueira