Lorraine Thorpe
Northallerton,North Yorkshire
Summary
Dedicated individual with over 15 years outstanding customer service. Demonstrates confident communication skills, patience, and empathy to enhance customer satisfaction.
Dependable and driven individual with strong work ethic seeking role in retail. Possesses excellent customer service and communication skills, coupled with knack for problem-solving. Aims to contribute to positive shopping experience and boost customer satisfaction.
Overview
10
10
years of professional experience
Work history
Retail assistant
Lakeland Leather
Northallerton, North Yorkshire
2017.02 - Current
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Ensured visual merchandising standards with regular display updates.
- Boosted store reputation with attentive customer care and prompt resolution of complaints.
- Processed transactions at the till, ensuring accurate handling of cash and card payments.
- Maintained visual merchandising standards to attract potential buyers.
- Assisted customers in product selection for increased sales.
- Performed regular price checks for accurate labeling on shop floor.
- Managed inventory with regular stock checks to maintain optimal levels.
Receptionist and retail advistor
Scrivens optician and hearing care
Northallerton, North Yorkshire
2016.08 - 2017.02
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Upheld confidentiality with sensitive information handling procedures.
- Managed phone calls, resulting in effective communication flow within the company.
- Handled appointment scheduling to ensure smooth daily operations.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Education
TQuk lever2 certificate - Understanding nutrition and health (QRF
Online course with Askham Bryan collage
York, North Yorkshire 2025.03 - 2025.06
Skills
- Visual merchandising
- Complaint resolution
- Confident communicator
- Patience and empathy
- Computer literate
- Outgoing and enthusiastic
- Outstanding customer service
- Handling difficult customers
Affiliations
- Gardening / creative - growing cut flowers and arranging
- Sports & Excercise - watching football, going to live matches yoga and walking
References
References available upon request.
Timeline
TQuk lever2 certificate - Understanding nutrition and health (QRF
Online course with Askham Bryan collage
2025.03 - 2025.06
Retail assistant
Lakeland Leather
2017.02 - Current
Receptionist and retail advistor
Scrivens optician and hearing care
2016.08 - 2017.02