Lorraine Macheka
Wellingborough,Northamptonshire
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in supported living and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work history
Care Assistant, Part-time
Precious Hope Care Services
Northampton, Northamptonshire
2023.11 - Current
- Assisted clients in all aspects of personal care, retaining comfort and dignity.
- Assisted clients with shopping, collecting prescriptions and appointments.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Maintained confidentiality and compliance standards for optimised patient care.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.
- Submitted reports to manager regarding status of client.
- Adapted to service users' needs and requests to maintain personalised care.
- Monitored client health conditions and reported immediate issues to manager.
- Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
- Manual handing, using equipment where necessary
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Support Worker/Care Assistant
Emmaculate Care Services
Northampton, Northamptonshire
2023.02 - Current
- Assisted patients in the basic hygiene requirements, including bathing, washing and dressing
- Provided care to patients following detailed care and rehabilitation plans
- Assisted in the administration of various medications and taking samples from patients when required
- Monitored patient behaviour closely to determine health changes, reporting concerns immediately
- Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support
- Cleaned rooms and sanitised kitchen workspaces
- Kept patients, carers and families updated on health conditions through regular communications
- Supported patient wellbeing by planning and participating in daily activities and exercise
- Helped patients improve mental wellbeing by providing a helpful and happy service throughout care.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Led group activity programmes to support independence and encourage community inclusion.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Improved health outcomes by delivering consistent care in collaboration with nursing team.
- Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
Travel Assistant
for Disease Control
Harare
2011.01 - 2023.01
- Secured bookings through phone, email, and webchat sales, using expert hotel product and service knowledge
- Connected clients with resources to complete travel documents, insurance, and currency exchanges
- Mastered company pricing strategy to maximise opportunity during peak and off-peak periods
- Organised and communicated needs of VIP guests, paying extreme attention to detail
- Assisted guests with local weather, attraction, and dining information to enhance experiences
- Addressed overbooking on specific room types, working with customers to adjust accommodations
- Maintained in-depth knowledge of key competitor hotels and venues and suggested competitive new promotions and services to upper management
- Booked and managed hotel reservations, employing company policies to handle cancellations and complaints
- Assisted customers with confirmation of ground and air travel, hotel accommodations and recreational activities
- Advised customers regarding flight enquiries, checking availability, and confirming reservations
- Assisted customers with finding favourable rates for desired reservation dates, times, and locations
- Worked with hotel staff to accommodate guest requests for specific room locations and amenities.
Voluntary Caregiver
Looked after my mother-in-law
Harare, Zimbabwe
2019.01 - 2022.07
- Maintained patient dignity throughout personal care, creating positive, trusted service-user relationships
- Organised activities and exercises to support physical and mental well-being
- Supported patients in maintaining personal appearance and hygiene, improving self-care and self-respect
- Clearly and accurately recorded support received, enabling continuity of care with alternate caregivers
- Provided medical attention during sickness and administering required medication
- Closely monitored client behaviour, reporting changes or concerns to doctors or families for prompt resolutions
- Transported service user to and from medical appointments and personal engagements to enable accessibility and provide extra assistance
- Swept, vacuumed, and scrubbed floors and countertops to eliminate stains and debris
- Worked with care, compassion, and empathy, providing first-class support to patients
- Built and nurtured positive relationships with service users, reducing feelings of loneliness and isolation
- Cooked meals and washed dishes to provide proper nutrition, remove residue and maintain health standards
- Improved patient mobility and independence by assisting patients in physical exercise and physio
- Provided advice on healthy living, offering suggestions for wholesome meal options and gentle exercise for improved wellbeing
- Laundered and ironed clothes to remove dirt and irritants, assisting with household chores
- Assisted with toileting patients, emptying and cleaning commodes thoroughly after use
- Collected and bought groceries for service user, purchasing based on requests, needs, preferences and budgets
- Completed activities of daily living for clients unable to
- Administered medications to service user.
- Maintained supply of healthy ingredients, snacks, and meal options for clients
- Supported client mental health with reading, games, and activities
- Kept spaces clean and organised, handling linens, clothes washing and basic housekeeping.
Social Secretary
Indian Embassy
Harare, Zimbabwe
2000.01 - 2011.12
- Recorded staff absences and communicated to affected teams
- Fielded high-volume business calls through successful switchboard operation
- Organised travel arrangements on behalf of colleagues, including booking hotels, transport, and restaurants
- Coordinated and booked meetings, conferences, and client appointments for managers
- Kept stationery and office supplies well stocked to meet operational need
- Prepared meeting spaces and equipment for events and presentations
- Managed communication systems to enable smooth workplace connectivity
- Collated and organised business documents within orderly systems
- Worked with Microsoft Word to complete word processing tasks
- Actioned instructions to complete administrative tasks within deadlines
- Scanned and photocopied documents for office team members
- Took accurate and detailed notes at meetings covering agenda items, action points and proposals
- Maintained digital and physical filing systems following practices for organisation and information protection
- Kept reception space tidy and professional to welcome visitors
- Handled emails and written business correspondence on behalf of senior office staff
- Sorted and distributed business mail for office staff
- Updated shared calendars with accurate meeting and event information.
Education
Bachelor of Business Administration - Business Administration
University of South Africa
South Africa 2018.01 -
Nurse Aide Certificate: Nurse Aide -
St Johns College
Online - Careskills Learning
Care Skills
2023.05 - 2023.06
Care Certificate - Care Certificate
Care Skills Academy
2022.04 - 2023.06
3 Advanced Level - undefined
1997
Skills
- Adaptable and flexible
- Empathetic and accommodating
- Communication
- Motivation
- Resourcefulness
- Learning Disability Support
- Personal Care
- Medication Administration
- Manual Handling
- Clerical support
- Dementia knowledge
- Patient risk assessment
Timeline
Care Assistant, Part-time
Precious Hope Care Services
2023.11 - Current
Online - Careskills Learning
Care Skills
2023.05 - 2023.06
Support Worker/Care Assistant
Emmaculate Care Services
2023.02 - Current
Care Certificate - Care Certificate
Care Skills Academy
2022.04 - 2023.06
Voluntary Caregiver
Looked after my mother-in-law
2019.01 - 2022.07
Bachelor of Business Administration - Business Administration
University of South Africa
2018.01 -
Travel Assistant
for Disease Control
2011.01 - 2023.01
Social Secretary
Indian Embassy
2000.01 - 2011.12
Nurse Aide Certificate: Nurse Aide -
St Johns College