Lorraine Le Grice
Lowestoft,United Kingdom
Summary
Accomplished professional with expertise in customer journey enhancement, supply chain understanding, and retail/hospitality sector management. Demonstrates proficiency in cash handling and business management, alongside a strong grasp of customer buying behaviour analysis and supplier relations. Skilled in employee training and development, with technical product knowledge that supports strategic business goals. Committed to driving customer retention through innovative solutions and aiming to leverage skills for continued growth in the industry.
Overview
30
30
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Owner/Manager
Uncle Sid's Zero Waste Store
Lowestoft, Suffolk
08.2019 - 09.2024
- Establishment of new wholefood and vegan refill business in Lowestoft.
- Assisted customers in selecting products and addressing queries.
- Maintained cleanliness and order in work areas.
- Operated till and updated spreadsheets for daily transactions.
- Completed SFBB paperwork consistently.
- Managed product orders and coordinated delivery of heavy bags weighing between 15-25kg.
- Cultivated positive relationships with suppliers and facilitated stock orders online, via telephone, and face-to-face.
- Ensured compliance with industry standards and regulations to promote business integrity and trustworthiness.
- Provided employment for two staff members while engaging professionally and personally.
Cafe manager
Footprints Coffee Shop
Lowestoft, Suffolk
06.2014 - 07.2019
- Assisted in launching new community coffee shop
- Baked cakes and prepared meals on-site as per customer orders.
- Liaised with suppliers regularly to ensure timely deliveries of supplies.
- Managed inventory to avoid stock shortages or excesses.
- Supported maintenance of HACCP paperwork and records.
- Provided training to employed staff and volunteers on processes and procedures.
- Operated Iberital coffee machine to serve beverages.
- Ensured high levels of customer satisfaction.
- Upheld high cleanliness standards for optimal dining experience.
Stay at home mum
Myself
09.1997 - 04.2014
- Raised our children and ran our home whilst supporting my husband who worked 12 hour shifts at Sizewell B.
Nursing auxiliary
Suffolk County Council
Lowestoft, Suffolk
04.1994 - 09.1997
- Assisted elderly clients with physical and emotional needs to promote independence.
- Prepared and served meals to ensure nutritional requirements were met.
- Organised shopping trips and social activities to enhance quality of life.
- Cleaned communal areas, kitchens, and bathrooms to maintain hygiene standards.
Education
Certificate of Higher Education - Humanities
The Open University
Milton Keynes 02.2004 - 02.2009
Skills
- Customer journey enhancement encouraging customer retention
- Supply chain understanding
- Cash handling
- Retail/Hospitality sector management
- Customer buying behaviour analysis
- Supplier relations
- Employee training and development
- Business management
- Technical product knowledge
Affiliations
- Enjoying long walks in natural surroundings
- Trying out new vegan recipes
Accomplishments
Suffolk Chamber of Commerce 2022 Net Zero Award Champion Finalist
Suffolk Chamber of Commerce 2021 Best Family Business Award Winner
Suffolk Chamber of Commerce 2021 Best New Business Award Finalist
Certification
Personal License Holder
References
References available upon request.
Why me?
Challenged by the climate emergency and the plastic problem I set up Uncle Sid's Zero Waste Store.
A hard worker who is not afraid to get my hands dirty with an impeccable, though some may say annoying, attention to detail! Someone who gives all I can to everything I say yes to. The ethos of The Grape Tree is remarkably similar to that of Sid's and I feel excited that a shop is opening in Lowestoft. Complementing the alternative stores we presently have and bringing the deliciousness of wholefood, vegan and organic produce to more folks. I would love to be considered for any vacancies that will be available.
Timeline
Owner/Manager
Uncle Sid's Zero Waste Store
08.2019 - 09.2024
Cafe manager
Footprints Coffee Shop
06.2014 - 07.2019
Certificate of Higher Education - Humanities
The Open University
02.2004 - 02.2009
Stay at home mum
Myself
09.1997 - 04.2014
Nursing auxiliary
Suffolk County Council
04.1994 - 09.1997