Shelley Gallon
Paignton,Devon
Summary
Organised and dependable support worker with 5 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. I really enjoyed my time as a support worker and would love to rejoin the workforce in a similar role after owning and managing a successful business for the past 25 years.
Overview
35
35
years of professional experience
Work history
Owner/Manager
Self employed
Paignton, Devon
2001.01 - Current
- Ensured compliance with industry standards and regulations, promoting business integrity and trustworthiness.
- Delivered exceptional customer service by focusing on customer needs and expectations.
- Leveraged social media platforms to increase online presence and reach broader audience.
- Managed day-to-day operations, ensuring smooth running of the business affairs.
- Established long-term partnerships with clients, fostering customer loyalty and repeat business.
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Promoted company products and services on social media to increase brand awareness.
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
Assistant librarian
Auckland City Libraries
Mt Albert, Auckland
1996.01 - 2001.01
- Collaborated with senior librarians to execute library renovations, improving space utilisation.
- Conducted orientation programmes for new members familiarising them with library layout.
- Formulated effective strategies to attract more members towards the library services.
- Assisted in daily administrative duties, ensuring smooth library operations.
- With careful attention to detail, maintained precise bibliographic records.
- Managed book cataloguing and classification tasks, facilitating easy accessibility.
- For improved retrieval efficiency, digitised old manuscripts and rare books.
- Informed patrons about upcoming literary events or book releases to increase engagement.
- Tended to damaged books using preservation techniques thereby extending their lifespan.
- Handled customer queries effectively to improve overall user experience.
- Coordinated inter-library loans for obtaining otherwise unavailable material for users.
- With meticulous organisation skills, kept shelves neat and well-stocked at all times.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Helped customers to successfully use library computers and equipment.
- Conducted regular inventory checks to reconcile catalogued items and identify missing materials.
- Sorted and arranged books by category in shelves.
- Inspected book conditions to identify damaged items.
- Checked in and out books and scanned library cards.
- Conducted library orientations to familiarise new patrons with available services.
- Assisted customers in locating specific books to address needs.
- Assisted in maintaining digital archives and databases.
- Helped users process special requests and set up or change accounts.
- Placed books on proper shelves following classification system when returning to circulation.
- Greeted patrons warmly and assisted by locating books and signposting services.
- Educated customers about available library and community services.
- Fielded questions from patrons about library policies, procedures and services.
- Sorted and replenished books to boost borrowing opportunities.
- Processed inter library loans for guests seeking particular materials.
- Collected and processed fines on overdue library materials.
- Responded to phone, email and social media enquiries within target timeframes.
Community support worker
IHC New Zealand
Auckland
1990.12 - 1995.12
- Provided safe transportation for clients to appointments and outings.
- Promoted community integration by creating social engagement plans for clients.
- Provided companionship during leisure activities for increased social inclusion of clients.
- Assisted with personal hygiene tasks, maintaining dignity and respect for all clients.
- Completed detailed record keeping duties ensuring accurate documentation of client progress.
- Built strong relationships with families to ensure seamless support services delivery.
- Supported individuals in crisis situations, ensuring safety and stability at all times.
- Prepared nutritious meals catering to specific dietary requirements, promoting better health outcomes.
- Monitored client conditions, reporting changes promptly to medical professionals.
- Advocated on behalf of vulnerable individuals in social welfare proceedings, upholding their rights.
- Facilitated group activities for increased social interaction among community members.
- Organised recreational activities resulting in improved mental wellbeing of participants.
- Helped clients manage their finances responsibly, fostering financial independence.
- Delivered emotional support to distressed clients, instilling a sense of calm and comfort.
- Enhanced client autonomy with daily living skills training.
- Encouraged social participation by accompanying users to social activities and community events.
- Reported concerns, problems and changes to the Community SupportManager immediately.
- Promoted inclusion, maintaining positive links with variety of community organisations.
- Kept daily report book up to date and accurate, including records financial transactions.
- Maintained strict confidentiality at all times, adhering to relevant company policy.
- Delivered highest standards of support to people with learning disabilities, in line with individual support plans, cultural needs and wishes.
- Improved quality of life by supporting various aspects of personal care, including bathing and grooming.
- Developed positive coping strategies for service users with mental health users to promote independence.
- Built positive working relationships with colleagues, families and external organisations and professionals.
- Escalated concerns for investigation to maintain service user welfare and safety.
- Sought to consistently improve support provided by identifying and discussing new ideas.
- Optimised outcomes by providing person-centred care tailored to user needs and lifestyle.
Education
GCSEs - Art, Geography, English, Typing
Manurewa High School
Auckland 11.1983
A-Levels - English
Manurewa High School
Auckland 11.1983
Skills
- Customer relationship management
- Statutory compliance
- Customer journey enhancement
- Client retention
- Operational optimisation
- Partnership cultivation
- Team leadership
- Conflict resolution
- Leadership acumen
- Persuasive presentation
- Knowledge of business laws
- HR policies implementation
- Budgeting and forecasting
- Internal controls and audits
- Operational efficiencies
- Expense management
- Influential communicator
- User story development
- Crisis handling
Additional Information
I have a car and a full UK drivers licence
Timeline
Owner/Manager
Self employed
2001.01 - Current
Assistant librarian
Auckland City Libraries
1996.01 - 2001.01
Community support worker
IHC New Zealand
1990.12 - 1995.12
GCSEs - Art, Geography, English, Typing
Manurewa High School
A-Levels - English
Manurewa High School