Lorna Rafferty
Perth,Perth and Kinross
Summary
Results-driven Learning & Development Leader. Experienced in Human Resources, financial services, sales, and customer service management development. Designed and implemented blended learning solutions that enhanced capability performance and reduced time to competency. Established clear learning requirements for transformation projects and developed management development programmes that fostered engagement and supported evolving organisational needs.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work history
Learning and Development Manager
Registers of Scotland
Edinburgh
2022.08 - 2026.02
- Monitored emerging trends in learning and development, integrating best practices to enhance organisational strategies and employee engagement.
- Managed budget allocation for Learning and Development department to optimise resource use effectively.
- Created engaging interactive e-learning materials incorporating multimedia elements to improve participants' grasp of complex concepts and support information retention.
- Implemented technology-based training tools to improve accessibility and efficiency of learning resources.
- Delivered effective leadership training, fostering increased competency among management staff.
- Led the creation of a mentoring scheme, promoting professional growth within the company.
- Evaluated effectiveness of training programmes, ensuring alignment with business objectives.
Learning and Development Consultant
Registers of Scotland
Edinburgh
2021.11 - 2022.08
- Aligned to digital change implementation programmes to support who owns land within Scotland.
- Focus on ensuring learning was engaging, relevant and timely whilst supporting business and staff throughout the change cycle.
- Successfully delivered on tasks within tight deadlines.
Performance & Business Training Design Manager
NatWest Group
Edinburgh
2016.06 - 2020.12
- Led the design and development of learning interventions that increased capability across Fraud Prevention Centre of Excellence.
- Created engaging, innovative solutions with a focus on increasing capability of new and incumbent teams.
Learning and Development Global Design Manager
Royal Bank of Scotland Group
Edinburgh
2010.11 - 2016.06
- Led, developed and motivated a professional learning design team that supported the capability needs of the bank, ensuring all learning interventions designed to a standard of excellence and customer focus.
- Responsible for programme managing the Future Leaders and Leaders of Leaders learning curriculum.
Talent and Development Consultant
Aviva
Perth, Perth and Kinross
2008.09 - 2010.11
- Implemented training programs, enhancing team productivity and skills.
Learning and Development Manager
Aviva
Perth, Perth and Kinross
2003.03 - 2008.09
Education
Bachelor of Science - Quality Management with business studies
University of Strathclyde
Glasgow 1992.09 - 1995.07
Masters - Learning & Development Management
TAP
Skills
- Learning strategy development
- Instructional design
- Articulate 360
- Curriculum designing
- Capability gap analysis
- Learning facilitation
- Adult learning theory
- Learning programme management
- Learning technology application
- Performance metrics evaluating
- Coaching expertise
- Staff mentoring
- CPD standards
- Digital literacy
- Change management
- Budgeting and financial management
Timeline
Learning and Development Manager
Registers of Scotland
2022.08 - 2026.02
Learning and Development Consultant
Registers of Scotland
2021.11 - 2022.08
Performance & Business Training Design Manager
NatWest Group
2016.06 - 2020.12
Learning and Development Global Design Manager
Royal Bank of Scotland Group
2010.11 - 2016.06
Talent and Development Consultant
Aviva
2008.09 - 2010.11
Learning and Development Manager
Aviva
2003.03 - 2008.09
Bachelor of Science - Quality Management with business studies
University of Strathclyde
1992.09 - 1995.07
Masters - Learning & Development Management
TAP