Johanna Marshall

• Conduct in-depth training needs analysis and make decisions on the required learning interventions.
• Develop and maintain relationships with people at all levels to ensure development is identified and appropriate solutions sourced and implemented.
• Plan and communicate training matter across all areas of the business including advice and guidance.
• Regular operational decision-making responsibility for the planning, design, development and delivery of learning interventions on a daily basis, covering the next 12 months.
• Contribute proactively to the development of a culture of diversity and inclusion where all employees are valued and protected from harassment, bullying or discrimination.
• Coordinate successful workshops to enhance workforce skills in line with industry advancements, FCA guidelines and the BHSF competency framework.
• Gather and analyse employee feedback to support ongoing and future L&D initiatives.
• Develop and maintain L&D reporting, including data analysis, in line with business objectives and best practice.
• Track training outcomes through consistent collection of KPI data.
• Implement the People Strategy focussing on all L&D initiatives in line with business objectives working in collaboration with the HR function.
• Manage mandatory and compliance training, ensure delegates are aware of completion for outstanding training activities and report results to the Executive team.
• Manage the L&D budget ensuring to optimise resource use effectively.
• Project managed the implementation of technology-based training tools to improve accessibility and efficiency of learning resources, i.e. Clever Nelly- an AI-powered continual assessment platform, Articulate 360, Udemy for Business, Skillcast- compliance training system and Floik- an interactive demo, explainer video and how to guide creation platform.
• Project managed and manage new LMS system to enhance existing training programmes.
• Direct responsibility for the L&D Advisor and indirect responsibility for the rest of the People Success Team.
• Provide flexibility and cover across the People Success Team as appropriate.
• Advocate for continuous learning culture, improving overall productivity levels across departments.
• Maintain up-to-date knowledge of L and D best practices; ensure BHSF remain at forefront of industry developments.

April 2022- Aug 2023- Learning and Development Advisor.

Promoted to Learning and Development Manager in Aug 2023.

• Design interactive e-learning materials to boost participants' understanding and retention of information.
• Develop and deliver high quality training programmes taking a blended learning approach.
• Deliver effective training workshops on leadership, soft skills and technical training.
• Support mandatory and compliance training, ensure delegates are aware of completion for outstanding training activities
• Streamlined the induction process and ensure that it is fully understood and utilised by line managers and new starters.
• Assist in managing and monitoring the Apprenticeship Programme.
• Support the wider People Success Team.
• Advocate for continuous learning culture, improving overall productivity levels across departments.
• Maintain up-to-date knowledge of L and D best practices; ensure BHSF remain at forefront of industry developments.

• Completed a year-long project to bring a new billing software system into the business as Training Lead.
• Delivered system training via eLearning, face to face training, and practice sessions to 220+ colleagues based in the UK and India.
• Designed training materials: training documents, knowledge articles, workbooks, eLearning, assessments, and quizzes.
• Trained testers, subject matter experts, and change champions to support the project.
• Completed TNA and training plan to cover 4 locations of the business.
• Engaged with stakeholders to advise the best training solutions within tight deadlines and business needs.
• Supported the project by making decisions or advising how the system should work to support the contact centre advisors.
• Managed training admin assistant to support with training rollout.
• Managed, coached, and advised trainer in India.
• Produced reports and weekly completion rates required for the project.
• Solely responsible for the Core Programme- Accounts (induction), Supply and Debt Strategy.
• Managed, coached, and mentored Core Programme Coaches to support newly trained Advisors.
• Reviewed and updated existing Core Programme training materials for relevance and accuracy.
• Designed and delivered Soft Skills training, ad hoc training, and coaching.
• Designed Training Materials.
• Designed and delivered face to face training, training over teams, eLearning, and videos for blended learning.
• I was a member of the GDPR Compliance team.

Training and Coaching Advisor

02/ 2019- 08/ 2020

• Trained new starters on payments, home moves, and Accounts.
• Delivered system training and soft skills training.
• Trained Supply and Collections to existing Advisors.
• Planned and completed admin for all training sessions; to include room booking, invites, and producing all training materials.
• Designed videos (via powtoons) to aid training
• Designed GDPR refresher video for Echo which has since been adopted by the wider business (South Staffs Group) for a biannual GDPR refresher campaign.

• Office Manager for a small family-run business, dealing with customers inquiries, quotes, account management, stock orders, diary management, invoicing, and V.A.T. This was a part-time temporary position to support the family business.

Career Break 04/2016- 02/2019

Career break was taken to spend time with my son before he started full-time education.

• Ran the week-long Company Induction, monthly
• All admin, including, room booking, invites, training materials, attendance records completed for each induction
• TNA, design, delivery, and evaluation of training for Head Office, DC, and the Company's Future Leaders Programme
• Designed Recruitment training and Diversity and Inclusion training to be used as part of the Future Leaders Programme
• Delivered Core Leadership training and Success Factor training- including techniques such as; MBTI, Situational Leadership, Leadership Styles, Change Management, Johari's window, in-house Coaching model, and NLP
• Updated Store & DC eLearning and training materials
• Liaised with all departments to facilitate eLearning and training material builds
• Proofread of updates to ensure consistency
• Produced DC induction training to an accredited NVQ framework and One Stop Competency Framework
• Managed Compliance Training on behalf of Tesco
• Ensured that all new Store Managers and Head Office new starters attend the Company Induction
• Kept the APLH records up to date, liaise with the BII to ensure compliance, and keep top status, allowing us to invigilate the APLH exam

Sep 1996 - Jun 2005

Various positions:

• Randstad Recruitment Agency- Recruitment Consultant
• Timpson's Ltd- Photo Product Manager
• Complete Minilab Services (CMS) Ltd- Photo Engineer
• Colourcare Ltd- Various roles within the photo industry over a 10 year period.
• Various Hairdressing salons- Trainee Hairdresser