Lorna Levy
London
Summary
Dynamic receptionist with a proven track record in delivering exceptional customer service and administrative support. Expertise in calendar management, scheduling, data entry, and database administration. Reliable and detail-oriented with strong client communication skills.
Overview
1
1
Certification
4
4
years of post-secondary education
13
13
years of professional experience
Work history
F.O.H Receptionist
Kings College
London Bridge
2016.10 - Current
- Handled appointment scheduling to ensure smooth daily operations.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Maintained accurate logs of visitor entries for security purposes.
- Maintained an organised reception area for a professional business environment.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Greeted incoming customers in a professional, warm and bubbly manner and provided friendly, knowledgeable assistance.
Client support administrator
I Am The Agent
Greenwich, London
2014.03 - 2016.02
- Scheduled viewings for interested buyers, showcasing the best features of each property.
- Maintained up-to-date records of all buyer interactions ensuring transparency throughout the process.
- Resolved technical issues swiftly, resulting in minimal downtime.
- Drafted compelling property descriptions for online listings to attract potential buyers.
- Created efficiency in administrative tasks for optimal productivity.
F.O.H Admnistrator
Unibet Ltd
Wimbledon
2013.08 - 2014.01
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Organised important company meetings, leading to improved communication across departments.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
Education
Edexcel Level 2 - Supporting, teaching and learning in schools
HCT
London 2013.03 - 2013.07
Pitman Certificate Level 1 - 2 - Business Administration
Brockley Rise College
London 2001.02 - 2003.05
City and Guilds 4242 - Computer Technology
Holbeach Education
London 2000.01 - 2001.01
NVQ Level 3 - Business Studies
Greenwich College
London 1998.09 - 1999.07
Skills
- Telephone handling
- Typing proficiency
- Customer service
- Discretion and confidentiality
- Organisational efficiency
- Patience and composure
- Positive attitude
- Excellent Communication Skills
Certification
Health Care Training Services - First Aid At Work & AED
Completed on 18th March 2026
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
F.O.H Receptionist
Kings College
2016.10 - Current
Client support administrator
I Am The Agent
2014.03 - 2016.02
F.O.H Admnistrator
Unibet Ltd
2013.08 - 2014.01
Edexcel Level 2 - Supporting, teaching and learning in schools
HCT
2013.03 - 2013.07
Pitman Certificate Level 1 - 2 - Business Administration
Brockley Rise College
2001.02 - 2003.05
City and Guilds 4242 - Computer Technology
Holbeach Education
2000.01 - 2001.01
NVQ Level 3 - Business Studies
Greenwich College
1998.09 - 1999.07