Lorissa Wheatley

HR & Office Administrator

Provide comprehensive HR, finance, office management, compliance and administrative support, working with employees, management, customers, suppliers and contractors.

Manage employee records and HR administration, including leave, absences, contracts, job offers and reviews using Mentor.

Coordinate recruitment, onboarding and offboarding, including interviews, inductions, probation reviews and staff communications.

Process monthly payroll and payslips, and manage contractor timesheets, invoicing and approvals.

Manage customer and supplier accounts, including invoices, statements, overdue payments, reconciliations and Direct Debits.

Oversee company expenditure, including credit cards, receipts, subscriptions, recurring payments and monitoring spending trends.

Provide office and management support, including calendars, meetings, travel, suppliers, office supplies and company events.

Act as a key contact for customers, suppliers and contractors, managing incoming calls, queries and CRM/customer records.

Maintain ISMS/ISO compliance and Health & Safety requirements, including training records, fire drills, evacuations and first aid.

Completed an NVQ Level 3 in Business Administration while working within Human Resources Department at Surrey County Council as an Employee Services and Payroll Officer.

• Accurately input, amend and maintain employee information on SAP system, including bank details, tax codes and student loan information, while working to strict deadlines.
• Manage and resolve wide range of employee queries from school-based staff via email and telephone, providing professional and timely support.
• Regularly use Microsoft Office applications to support day-to-day administrative and payroll activities.
• Generated and distributed pension reports, ensuring information was accurate and delivered within required timescales.
• Used E-Pay system to set up new customers and investigate and resolve system errors and customer queries.
• Maintain high levels of attention to detail when handling sensitive employee and payroll information.
• Demonstrate strong communication, organisational and IT skills, with ability to work effectively across multiple online systems and manage competing deadlines.

Provided physical and emotional care to children while supporting their individual development, learning and wellbeing.

• Planned and delivered activities to support children’s development and individual goals, working effectively as part of a team.
• Communicated regularly with parents, colleagues and external agencies via email, telephone and face-to-face.
• Maintained confidential records, risk assessments and weekly schedules, ensuring information was accurate and well organised.
• Supported children with additional needs by working alongside external agencies to provide appropriate care and support.
• Attended different courses, including Safeguarding and First Aid, and shared knowledge with colleagues to improve practice.

Provided friendly and professional customer service while selling a range of photographic merchandise.

• Assisted customers with purchases, explained offers and processed transactions using the till system.
• Developed strong communication and interpersonal skills through regular customer interaction.
• Worked effectively both independently and as part of a team, using initiative to meet targets and deadlines.
• Completed Health & Safety training and followed workplace procedures to maintain a safe environment.

• Intermediate Level Apprenticeship In Children and Young People’s Workforce April 2014
• Emergency Adult and Paediatric First Aid 2013
• Level 2 Award in Food Safety for Catering 2013

10 GCSEs - Grades A-C