Summary
Overview
Work history
Education
Skills
Custom
Timeline
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Lori Honey

Hedge End,Southampton

Summary

I am adventurous and individual. I like to explore and try different things, taking on new challenges with enthusiasm. I am a very sociable and outgoing person who enjoys meeting new people. I have a full, clean driving license.

Overview

15
15
years of professional experience
6
6
years of post-secondary education

Work history

Customer care representative

Carsa Limited
Southampton, Hampshire
10.2024 - Current
  • Maintained detailed records of all interactions, comments, complaints, and actions taken for future reference.
  • Delivered exceptional service with timely responses to queries.
  • Demonstrated empathy whilst handling challenging customer issues.
  • Collaborated closely with the sales team, ensuring high-quality client servicing.
  • Exhibited excellent problem-solving skills for effective dispute resolution.
  • Conducted outbound calls courteously to resolve outstanding matters.

Service advisor

Group 1 Ford Basingstoke
Basingstoke
02.2022 - 06.2024
  • Documented all services provided, maintaining comprehensive records.
  • Processed payments promptly and accurately, reducing errors in financial transactions.
  • Monitored stock of parts needed for repairs; eliminating any potential delays due to unavailability.
  • Coordinated with technicians to ensure quality of service.
  • Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
  • Streamlined service processes to increase efficiency.
  • Recommended additional services to customers according to their needs, boosting sales opportunities.
  • Improved customer satisfaction by providing timely and accurate information.

Self employed cleaner

01.2021 - 02.2022

Customer Service Advisor

TrioLogistics APC
02.2014 - 10.2020

Chef

The Tweseldown (Pub Restaurant)
Church Crookham, Fleet
05.2012 - 06.2013

Apprentice Chef

Aviator Hotel
Farnborough, Hants
09.2010 - 02.2011
  • As an apprentice at The Aviator Hotel in Farnborough, I worked 4 days a week with one full day and evening at Farnborough College of Technology studying Catering (theory and practical)
  • My role in the work place was to learn how to prepare, cook and present food for the public and guests of the hotel

Chef for the Farnborough Air show

Aviator Hotel
Farnborough, Hampshire
07.2010 - 07.2010
  • Catering for VIPs attending the prestigious Farnborough Air Show

Education

NVQ level 2 - Catering

Farnborough College of Technology
01.2009 - 01.2010

GCSE - English, Maths, Science

Calthorpe Park School
Fleet, Hampshire
01.2004 - 01.2009

Skills

  • Sales process execution
  • Automotive repair understanding
  • Financial transactions handling
  • Understanding of safety protocols
  • Repairs scheduling
  • Knowledge of vehicle parts
  • Understanding workshop processes
  • Technical proficiency
  • Service history analysis
  • Vehicle maintenance expertise
  • Data entry proficiency

Custom

  • Adventurous
  • Sociable
  • Outgoing
  • Exploring
  • Trying different things
  • Taking on new challenges
  • Meeting new people
  • Keeping fit
  • Walking
  • Visiting new places
  • Site seeing
  • Going to the cinema
  • Eating in nice restaurants
  • Cooking

Timeline

Customer care representative

Carsa Limited
10.2024 - Current

Service advisor

Group 1 Ford Basingstoke
02.2022 - 06.2024

Self employed cleaner

01.2021 - 02.2022

Customer Service Advisor

TrioLogistics APC
02.2014 - 10.2020

Chef

The Tweseldown (Pub Restaurant)
05.2012 - 06.2013

Apprentice Chef

Aviator Hotel
09.2010 - 02.2011

Chef for the Farnborough Air show

Aviator Hotel
07.2010 - 07.2010

NVQ level 2 - Catering

Farnborough College of Technology
01.2009 - 01.2010

GCSE - English, Maths, Science

Calthorpe Park School
01.2004 - 01.2009

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Lori Honey