Lori Honey
Hedge End,Southampton
Summary
I am adventurous and individual. I like to explore and try different things, taking on new challenges with enthusiasm. I am a very sociable and outgoing person who enjoys meeting new people. I have a full, clean driving license.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work history
Customer care representative
Carsa Limited
Southampton, Hampshire
2024.10 - Current
- Maintained detailed records of all interactions, comments, complaints, and actions taken for future reference.
- Delivered exceptional service with timely responses to queries.
- Demonstrated empathy whilst handling challenging customer issues.
- Collaborated closely with the sales team, ensuring high-quality client servicing.
- Exhibited excellent problem-solving skills for effective dispute resolution.
- Conducted outbound calls courteously to resolve outstanding matters.
Service advisor
Group 1 Ford Basingstoke
Basingstoke
2022.02 - 2024.06
- Documented all services provided, maintaining comprehensive records.
- Processed payments promptly and accurately, reducing errors in financial transactions.
- Monitored stock of parts needed for repairs; eliminating any potential delays due to unavailability.
- Coordinated with technicians to ensure quality of service.
- Prioritised workload effectively during busy periods, ensuring no disruption in the service provision process.
- Streamlined service processes to increase efficiency.
- Recommended additional services to customers according to their needs, boosting sales opportunities.
- Improved customer satisfaction by providing timely and accurate information.
Self employed cleaner
2021.01 - 2022.02
Customer Service Advisor
TrioLogistics APC
2014.02 - 2020.10
Chef
The Tweseldown (Pub Restaurant)
Church Crookham, Fleet
2012.05 - 2013.06
Apprentice Chef
Aviator Hotel
Farnborough, Hants
2010.09 - 2011.02
- As an apprentice at The Aviator Hotel in Farnborough, I worked 4 days a week with one full day and evening at Farnborough College of Technology studying Catering (theory and practical)
- My role in the work place was to learn how to prepare, cook and present food for the public and guests of the hotel
Chef for the Farnborough Air show
Aviator Hotel
Farnborough, Hampshire
2010.07 - 2010.07
- Catering for VIPs attending the prestigious Farnborough Air Show
Education
NVQ level 2 - Catering
Farnborough College of Technology
2009.01 - 2010.01
GCSE - English, Maths, Science
Calthorpe Park School
Fleet, Hampshire 2004.01 - 2009.01
Skills
- Sales process execution
- Automotive repair understanding
- Financial transactions handling
- Understanding of safety protocols
- Repairs scheduling
- Knowledge of vehicle parts
- Understanding workshop processes
- Technical proficiency
- Service history analysis
- Vehicle maintenance expertise
- Data entry proficiency
Custom
- Adventurous
- Sociable
- Outgoing
- Exploring
- Trying different things
- Taking on new challenges
- Meeting new people
- Keeping fit
- Walking
- Visiting new places
- Site seeing
- Going to the cinema
- Eating in nice restaurants
- Cooking
Timeline
Customer care representative
Carsa Limited
2024.10 - Current
Service advisor
Group 1 Ford Basingstoke
2022.02 - 2024.06
Self employed cleaner
2021.01 - 2022.02
Customer Service Advisor
TrioLogistics APC
2014.02 - 2020.10
Chef
The Tweseldown (Pub Restaurant)
2012.05 - 2013.06
Apprentice Chef
Aviator Hotel
2010.09 - 2011.02
Chef for the Farnborough Air show
Aviator Hotel
2010.07 - 2010.07
NVQ level 2 - Catering
Farnborough College of Technology
2009.01 - 2010.01
GCSE - English, Maths, Science
Calthorpe Park School
2004.01 - 2009.01