Loresa Stulqaku
Southall,Ealing
Summary
A motivated and enthusiastic individual with over three years' experience as a barista and additional experience in hair and beauty. Skilled at providing excellent customer service, working efficiently in fast-paced environments, and building positive relationships with clients. Passionate about delivering high-quality service, maintaining attention to detail, and contributing positively to a team.
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Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Barista
Colicci Cafe
London
06.2022 - Current
- Promoted seasonal beverages effectively increasing their uptake.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Coached new staff members on café operations, enhancing teamwork and consistency.
- Maintained cleanliness of the café area whilst preparing orders.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Managed high volume orders during peak hours maintaining quality of service.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
Education
GCSEs -
Alec Reed Academy
London 09.2019 - 07.2021
GCSEs -
Villiers High School
London 09.2021 - 07.2023
Skills
- Understanding dietary restrictions
- Punctuality maintenance
- Product knowledge advocacy
- Cash register use
- Barista equipment maintenance
- Multitasking proficiency
- Adaptive communication style
- Resilience during long shifts
- Patience and tolerance
- Reliability in peak hours
- Food safety regulations
- Up-selling
- Professional demeanour
- Handling customer complaints
- Proficiency in point-of-sale systems
- Efficient work pace
- Sense of humour
- Responsibility acceptance
- Sales persuasion
- Positive attitude under pressure
Affiliations
- Socialising
- Reading
- Hair & Beauty Trends
- Fitness & Wellbeing
- Travel & Culture
Languages
English
Fluent
Albanian
Native
Timeline
Barista
Colicci Cafe
06.2022 - Current
GCSEs -
Villiers High School
09.2021 - 07.2023
GCSEs -
Alec Reed Academy
09.2019 - 07.2021
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