Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
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Katie Jackson

Kendal,Cumbria

Summary

I am a motivated service worker with exceptional social skills, communication abilities and customer service background. I have experiences in similar fields of industry, and am a fast-paced, friendly colleague to work with. I am trained to be a leader, in which I have learnt to listen to colleagues opinions to make the café a more friendly and safe environment for customers. Overall, my superior customer service skills and commitment allows me to enjoy the workplace, and to introduce new opportunities provided from my jobs.

Overview

3
3
years of professional experience

Work history

Barista

Brew Brothers
Kendal, Cumbria
12.2021 - Current

I am currently a team leader at Brew Brothers, with expertise in the waiting environment. Last year, I was entered into the Farrer's Barista competition, in which I have been named the Top 6 Barista in Cumbria, Lancashire. However, sadly I wasn't able to make the final due to university commitments. But my experiences at Brew Brothers have gained these following expertise in the waiting field:


  • I have been trained to address any customer complaints or issues promptly, ensuring customer satisfaction.
  • Enhanced bar efficiency by keeping work areas tidy and well-stocked.
  • Delivered exceptional service to customers for their enjoyment and comfort.
  • I am a hard worker, and I am able to take on information quickly, with minimal guidance.
  • Trained new staff members on café operations, fostering teamwork and consistency.

Education

Bachelor of Science - Sports Coaching

Leeds Beckett University
Leeds
09.2024 -

A-Levels - Sport ND and Biology

Kirkbie Kendal School
Kendal, Cumbria
08.2022 - 08.2024

GCSEs - Imedia, Science, Spanish, Geography, Physical Education, English Lit and Lang and Maths

Kirkbie Kendal School
Kendal
09.2021 - 09.2022

Skills

I believe I am a good option for this job as I have been trained with the following necessary staff characteristics:

  • Cash register proficiency
  • Understanding dietary restrictions
  • Reliability in peak hours
  • Multitasking proficiency
  • Patience and tolerance
  • Sense of humour
  • Responsibility acceptance
  • Adaptive communication style
  • Cash register use
  • Resilience during long shifts
  • Team player
  • Customer Service

Affiliations

  • I am a very sporty individual, with a passion for netball.

Accomplishments

I have had the opportunity to be chosen for a netball coaching session with MBE Tracey Neville, England Netball coach for a day, in which I learnt many different skills. I am currently working towards my Level 1 Netball coaching qualifications.

Timeline

Bachelor of Science - Sports Coaching

Leeds Beckett University
09.2024 -

A-Levels - Sport ND and Biology

Kirkbie Kendal School
08.2022 - 08.2024

Barista

Brew Brothers
12.2021 - Current

GCSEs - Imedia, Science, Spanish, Geography, Physical Education, English Lit and Lang and Maths

Kirkbie Kendal School
09.2021 - 09.2022
Katie Jackson