Lorena De Francesco
Bishop's Stortford,Hertfordshire
Summary
Criminology and Psychology student at Arden University, with a background shaped by a challenging upbringing that has fostered strong empathy, emotional intelligence, and resilience. This journey has developed a natural aptitude for problem-solving, reliability, punctuality, and precision in all tasks undertaken.
Dedicated and motivated professional with experience as a Therapeutic Project Worker, focused on empowering young people to develop essential life skills within safe and trusting environments. Strong team player with a solid background in customer service, demonstrating effective communication skills, adaptability, and a people-centred approach. Committed to continuous personal and professional development, collaboration, and promoting wellbeing.
Overview
7
7
years of professional experience
Work History
Therapeutic Project Worker
White Trees
Bishop's Stortford, Hertfordshire
08.2024 - Current
- Empowered young people to develop essential life skills, including cooking, travel, and self-care.
- Supported and encouraged young people to achieve personal goals and maximise potential.
- Build trust while maintaining professional boundaries.
- Support care planning — contribute to risk assessments, positive behaviour plans, and individual goals.
- Create a warm, safe, and tidy home environment that promotes wellbeing.
- Work collaboratively with your team, attend meetings and training, and follow safeguarding procedures at all times.
- Keep accurate, reflective records, and complete effective shift handovers.
- Administer medication, manage petty cash responsibly, and ensure safety checks are completed.
- Operated company vehicles to safely transport young people to their schools, appointments, and recreational activities.
Volunteer
New Bridge
07.2024 - Current
- Committed to consistent, long-term volunteering to provide stability and trust
- Established supportive, non-judgemental relationship with individual in prison, fostering trust and openness
- Exhibited empathy and active listening while maintaining clear professional boundaries
- Delivered regular written correspondence to alleviate isolation and enhance emotional wellbeing
- Conducted prison visits in line with safeguarding and organisational policies
- Maintained confidentiality and adhered to strict safeguarding procedures
- Developed strong communication skills and insight into the criminal justice system
- Participated in training and volunteer support groups
Deputy Store Manager
Aldi
Bishop's Stortford
12.2022 - 07.2024
- Responsibility for the day-to-day workload and management of the duties of all employees in the store.
- Collaborated with the team to achieve and exceed KPIs, driving overall store performance.
- Engages with customers and colleagues through warm greetings, maintaining eye contact, and offering a welcoming smile at every encounter.
- Supported the training and development of employees in the store.
- Facilitated stock acquisition to ensure product availability.
- Managed the correct storage and display of all products.
- Ensured proper use of the store till system and PC.
Store Assistant
Aldi
Bishop's Stortford
05.2022 - 11.2022
- Keeping the store fully stocked
- Maintaining the highest level of visual merchandising and store conditions
- Delivering exceptional sales services for improved customer satisfaction
- Interacting with customers and identifying their needs and preferences, making sure that they leave the store with a smile
- Operating cash registers and point-of-sale machines
- Receiving and verifying the quality and quantity of new shipments
- Enforcing in-store security and health and safety procedures and regulations
General Operative
Gratnells
Bishops Stortford
06.2021 - 05.2022
- Maintained clear, tidy working areas, promoting safe, productive warehouse environments.
- Packing, sorting, assisting in metal shop
- Ensured warehouse regulations were consistently adhered to, maintaining safe, secure working environments.
Aseptic Area Technician
LloydsPharmacy Clinical Homecare
Harlow
07.2020 - 06.2021
- Sanitise products ready for aseptic compounding.
- Label and package completed pharmaceutical product for dispatch.
- Carry out quality control checks on the finished products.
- Store the medical equipment in relevant storage containers as per the instructions.
- Liaising with the team to ensure that all finished products are distributed to the client within service level agreements with the client.
- Ensure all job-related paperwork is correct, error free and completed in time.
Hot chef
Pret A Manger
Stansted Airport, Essex
10.2018 - 07.2020
- Properly handled and stored food to eliminate illness risks and prevent cross-contamination.
- Minimised kitchen waste through effective recycling, composting and disposal systems.
- Monitored line work processes to ensure consistency in quality, quantity and presentation.
- Utilised proper cleaning techniques to sanitise counters and utensils, enabling safe preparation of raw produce.
- Costumer service(served at the till, helped costumers if needed)
Education
Bachelor of Science (NOVEMBER) - Criminology and Psychology
Arden university
Tower Hill, London2026
A-Levels - Scientific High School
Istituto di Istruzione Superiore Quasimodo
Messina06.2018
Skills
- Care planning
- Project management
- Risk assessment
- Customer Service
- Teamwork
- Adapts under pressure
- Time management
- Microsoft Office
- IT proficiency
- Leadership skills
- Communication
- Organisation
- Problem-solving
- Empathy
- Report writing skills
Languages
Italian
Native language
Italian
Master or proficient
C2
English
Upper intermediate
B2
Timeline
Therapeutic Project Worker
White Trees
08.2024 - Current
Volunteer
New Bridge
07.2024 - Current
Deputy Store Manager
Aldi
12.2022 - 07.2024
Store Assistant
Aldi
05.2022 - 11.2022
General Operative
Gratnells
06.2021 - 05.2022
Aseptic Area Technician
LloydsPharmacy Clinical Homecare
07.2020 - 06.2021
Hot chef
Pret A Manger
10.2018 - 07.2020
Bachelor of Science (NOVEMBER) - Criminology and Psychology
Arden university
A-Levels - Scientific High School
Istituto di Istruzione Superiore Quasimodo