Summary
Overview
Work history
Education
Skills
Timeline
Generic

Lorelie Agustin

Kent,Maidestone

Summary

I am a support worker/ mental health assistant who is hard working and I put my patients first. I have long years of experience and I am dedicated to my job. I enjoy learning new things and I am a quick learner .

Overview

9
9
years of professional experience

Work history

Healthcare assistant/mental health assistant

NHS Maidestone and Tunbridgewells Hospital
Kent, Maidestone
2025.10 - Current
  • Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
  • Monitored vital signs of patients with meticulous attention to detail for accurate readings.
  • Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
  • Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
  • Assisted in patient care, improved comfort and well-being.
  • Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
  • Prepared meals for patients, ensured balanced nutrition intake.
  • Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
  • Provided emotional support to patients and their families during difficult times.
  • Kept detailed records of patient progress, assisted medical staff in treatment planning.
  • Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
  • Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Worked closely with nurses to maintain high levels of communication.
  • Completed care documentation and monitored patient progress to achieve up-to-date records.
  • Prepared healthy meals and delivered feeding support.
  • Monitored client health conditions and reported immediate issues to manager.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Helped service users improve their independence, building strength and confidence to enhance daily living.
  • Safely escorted patients during medical appointments and hospital visits.
  • Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
  • Submitted reports to manager regarding status of client.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
  • Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
  • Met with patients and families to discuss care plan adaptations, seeking continual improvement.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Kept patient environments clean and neat following optimum hygiene standards.

Meal Health Assistant

NHS West Sussex
Hailsham, Hellingly
2023.04 - Current
  • Assisted with patient care, improving overall comfort and wellbeing.
  • Provided emotional support to patients and families during difficult times.
  • Submitted reports to manager regarding status of client.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
  • Provided high-quality person-centred support and received consistently positive patient feedback.
  • Assisted with rehabilitative care following treatment plans established by health professionals.
  • Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
  • Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.

Mental health support worker

Elysium
Brighton, Hove
2021.01 - 2023.03

Looked after patients with eating disorder problems and bulimic. Made sure they attend to their meals and eat what is in their care plan.

Support worker

CMG Care Management Group
Brighton, Hove
2017.05 - 2019.07

This is a Learning Disability home. Duties includes:

To give shower/bath to residents

Personal Care

Help/support them to feed

Take them out for recreation. Play games etc.

Sometimes we take them outside London for few days.

I was trained to give peg feed and to give medication through Gastro tube.

  • Promoted physical activity through assistance with exercises improving overall health condition of the client.
  • Assisted in maintaining a clean environment for improved client health.
  • Encouraged social integration by facilitating community involvement opportunities.
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Built strong patient relationships through compassionate care and friendly rapport building.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
  • Administered medication with rigorous planning and recordkeeping.
  • Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
  • Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
  • Provided support in social, physical and emotional areas to assist clients with integration into local community.
  • Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.

Education

Computing in Businesses Studies - Business Studies

Informatics Philippines
Cainta Rizal
06.1999

GNVQ - Computing in Business Studies

Richmond Upo Thames College
Richmond
07.1995

Skills

  • Multitasking under pressure
  • Patient care
  • Patient engagement
  • Toileting and grooming
  • Clinical record-keeping
  • Infection control procedures
  • Monitoring observations
  • Disability support
  • First Aid
  • Safeguarding knowledge
  • Personal care
  • Infection prevention and control
  • Activities of Daily Living
  • Food preparation
  • Care management
  • Patient transport
  • Meal preparation
  • Disability Care
  • Infection prevention
  • Nursing care
  • Hoist operation
  • Mobility equipment operation
  • Disability awareness

Timeline

Healthcare assistant/mental health assistant

NHS Maidestone and Tunbridgewells Hospital
2025.10 - Current

Meal Health Assistant

NHS West Sussex
2023.04 - Current

Mental health support worker

Elysium
2021.01 - 2023.03

Support worker

CMG Care Management Group
2017.05 - 2019.07

Computing in Businesses Studies - Business Studies

Informatics Philippines

GNVQ - Computing in Business Studies

Richmond Upo Thames College
Lorelie Agustin