Loreen Mache
Worthing,UK
Summary
Dedicated and compassionate healthcare professional with experience in care plan development, scheduling, rota management, and compliance reporting. Proficient in Access Care Planning and People Planner systems, with strong knowledge of medication administration, risk assessments, basic life support, disability support, and mental health care. Skilled at building positive relationships with clients, families, and multidisciplinary teams, ensuring high-quality, person-centred care in diverse and multicultural environments. A confident leader with excellent communication, organisational, and problem-solving skills, gained through both healthcare and customer service experience. Committed to supporting care teams, maintaining high standards of care, and progressing within healthcare management to further improve service delivery.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Care Supervisor Assist Care
District Care
2023.09 - 2026.06
- Managed daily staff rotas for over 50 care workers using Access Care Planning and People Planner systems.
- Developed, reviewed, and updated person-centred care plans to ensure high-quality care delivery.
- Conducted comprehensive risk assessments in clients' homes to promote safety and minimise potential hazards.
- Ensured compliance with company policies, procedures, and Care Quality Commission (CQC) standards.
- Maintained accurate case notes and client records, ensuring confidentiality and regulatory compliance.
- Liaised with healthcare professionals, local authorities, and external agencies to coordinate effective care and support.
- Delivered compassionate personal care while promoting clients' dignity, independence, and wellbeing.
- Investigated and resolved complaints promptly and professionally, improving client satisfaction and service quality.
- Completed detailed incident and accident reports, ensuring appropriate follow-up actions were implemented.
- Coordinated daily care operations to ensure efficient service delivery and continuity of care.
- Provided leadership, guidance, and ongoing support to care staff, particularly
- Conducted staff supervision sessions and performance reviews, identifying training and development needs.
- Supported the induction and mentoring of new employees to ensure safe and effective working practices.
- Maintained up-to-date professional knowledge through mandatory training and continuous professional development (CPD).
Senior Carer & Care Assistant Support Worker
Caremark Worthing
Worthing, West Sussex
2023.01 - 2026.06
- Supervising team of Care Assistants, writing care plans, customer reviews
- Companionship — communicating and taking an interest in client’s needs. Safeguarding and promoting the welfare of all clients under my care.
- Maintaining accurate, concise, and timely records of clients’ care plans and administering doctor’s prescribed medications as per care plans.
- Providing clients with help walking, exercising, and moving in and out of bed. Assisting clients with daily exercises: physiotherapy, massaging, exercising, and playing.
- Complying with the risk assessment and being responsible for notifying your line manager of any changes you think may be necessary.
- Preparing and/or heating meals, drinks and evening snacks when necessary
Care Assistant (Part time)
Home Care
2022.03 - 2022.12
- Provide care and companionship for individuals and families during periods of incapacitation, convalescence or family disruption.
- Administer bedside and personal care to clients such as aid in ambulation, bathing, personal hygiene, and dressing and undressing.
- Plan and prepare meals and special diets, and feed or assist in feeding clients.
- May perform routine health-related duties such as changing non-sterile dressings, assisting in the administration of medications and collecting specimens under the general direction of home care agency supervisor or nurse.
- May perform routine housekeeping duties such as laundry, washing dishes and making beds.
Education
NVQ Level 7 - Health and Social Care
London College of Professional Studies
London, United Kingdom 2026.08 -
OTHM Level 5 - Diploma in Health Carer Management
London College of Professional Studies
London, United Kingdom 2024.12 - 2025.12
Certificate - Elderly Care Assistant Course
Chilton Training Instition
South Africa 2022.01 - 2022.03
Certificate - First Aid Certificate For Elderly Care Assistants
Chilton training Instituion
South Africa 2022.01 - 2022.03
Care Certificate - Health Education English, Skills for Care and Skills for Health
Care Mark
Worthing, West Sussex 2023.02 - 2023.02
Diploma in Education - Education
University of Zimbabwe
Zimbabwe 2000.01 - 2002.11
Skills
- Work without supervision
- Proficient in using Access Care Planning and People Planner systems
- Care plans developement
- Scheduling and Rota management
- Medication administration
- Planning and Organization
- Excellent communication skills
- Ability to work effectively in multicultural and diverse environments
- team player
- Compassionate and Empathetic
- Patient Centred Care
- Basic life support training
- Calmness in crisis
- Administrative proficiency
- Disability support understanding
- Compliance reporting
- Mental health support planning
- Conflict Resolution
- Risk Assessment
Certification
- OTHM Level 5 Diploma in Health and social care management: London College of Professional Studies (2024)
- Caremark on the Job training (2023)
- Care skills certificates (2022)
- Elderly Care Certificate: Chilton Training (2022)
- First Aid and CPR Certificate Chilton Training (2022)
- Diploma in Education University of Zimbabwe Mkoba Teacher’s College (2002)
References
References available upon request
SUMMARY OF OTHER ROLES AND GAPS
- Carer (part time role) Private Home (03/2022 - 12/2022)
- Elderly Caregiver (dementia patient) Private Home (Parttime) (03/2019 - 12/2021)
- Caregiver (autistic patient) Private Home(Parttime) (01/2018 - 12/2018)
- Au Pair, Private Home (Parttime) (2007)
- Teacher (2002-2023)
KEY ABILITIES
- Ability to operate moving and handling equipment assessed and provided by the Occupational Therapist or health professionals safely. This includes using sliding sheets, various hoists, wheelchairs, and health equipment which includes Hospital Beds, Thermometers, stairlifts, Zimmer frames, bath seats including chair lifts, etc.
- Good at paying attention to detail to determine the unspoken issues such as sense of smell, monitoring bed bound clients to ensure they do not get pressure sores, in summer they keep up with their fluid intake.. Friendly, sensitivity to the needs of others; trustworthiness, respectfully has integrity, and works flexibly.
- Ability to solve problems, de-escalate crisis situations and cope with stress.Ability to manage time effectively and handle responsibility.
- Ability to speak confidently with people of all ages.
- Ability to follow care plans. Ability to recognize anomalies in general conditions and report to management.
ADDITIONAL INFORMATION
- Seeking Practical learning position
- Right To Work in the UK (BRP)
- Proven English Proficiency
- Covid 19: Fully Vaccinated
- Clear criminal record (DBS)
- Full UK Driving licence
Timeline
NVQ Level 7 - Health and Social Care
London College of Professional Studies
2026.08 -
OTHM Level 5 - Diploma in Health Carer Management
London College of Professional Studies
2024.12 - 2025.12
Care Supervisor Assist Care
District Care
2023.09 - 2026.06
Care Certificate - Health Education English, Skills for Care and Skills for Health
Care Mark
2023.02 - 2023.02
Senior Carer & Care Assistant Support Worker
Caremark Worthing
2023.01 - 2026.06
Care Assistant (Part time)
Home Care
2022.03 - 2022.12
Certificate - Elderly Care Assistant Course
Chilton Training Instition
2022.01 - 2022.03
Certificate - First Aid Certificate For Elderly Care Assistants
Chilton training Instituion
2022.01 - 2022.03
Diploma in Education - Education
University of Zimbabwe
2000.01 - 2002.11