Lola Coote
St. Austell,Cornwall
Summary
Experienced and enthusiastic team player, confident at communicating with customers within the hospitality sector.
Overview
4
4
years of professional experience
Work history
Waitress
The Polgooth Inn
St Austell, Cornwall
01.2025 - Current
- Greeted customers, presented menus and shared information about available special items.
- Maintained clean and organised dining area for customer comfort.
- Knowledge of menu items.
- Collaborated with kitchen staff to ensure order accuracy.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
Waitress
The Llawnroc Hotel
Gorran Haven, Cornwall
06.2021 - 11.2024
- Provide a friendly, welcoming atmosphere.
- Communicate with kitchen and bar staff to maintain smooth front-of-house operations, minimising potential service delays.
- Maintain exceptional hygiene standards.
- Assist during big events and functions to provide excellent customer experience.
- Maintain bar stocks, replenishing as necessary.
- Provide efficient food and drink service for high levels of customer satisfaction.
- Check-in with customers during meals to check orders were received correctly and met guests' expectations.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Cafe Assistant
Tregarton Park
St. Ewe, Cornwall
06.2022 - 09.2023
- Balanced needs of multiple customers simultaneously, reducing average waiting times.
- Maintained positive environments for customers and staff with enthusiastic can-do attitude.
- Kept dining and service areas spotlessly clean for continued customer satisfaction.
- Welcomed customers with a smile, providing attentive service from arrival to departure.
- Handled cash and card payments promptly and precisely, maintaining accurate financial records.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
Education
Level 2 Beauty Therapy
Truro College
2023 -
GCSE Maths -
Truro College
2023 -
GCSEs - Physical Education
The Roseland Academy
2023 - 2023
GCSEs - Business Studies
The Roseland Academy
2023 - 2023
GCSEs - Photography
The Roseland Academy
2023 - 2023
GCSEs - English
The Roseland Academy
2023 - 2023
Skills
- Strong communication
- Reliable and Courteous
- Point Of Sale system operation
- Problem-solving
- 3 years Customer service experience
Timeline
Waitress
The Polgooth Inn
01.2025 - Current
Cafe Assistant
Tregarton Park
06.2022 - 09.2023
Waitress
The Llawnroc Hotel
06.2021 - 11.2024
Level 2 Beauty Therapy
Truro College
2023 -
GCSE Maths -
Truro College
2023 -
GCSEs - Physical Education
The Roseland Academy
2023 - 2023
GCSEs - Business Studies
The Roseland Academy
2023 - 2023
GCSEs - Photography
The Roseland Academy
2023 - 2023
GCSEs - English
The Roseland Academy
2023 - 2023
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