Lois Davies
Bangor,Gwynedd
Summary
I am a loyal person with an understanding of training and mentoring
employees. I am also a dedicated team player, proactive and hands-on in
task completion. I tend to get slightly overwhelmed with crowds, but
relaxing doesn't take too long. Whilst I am not the greatest at
mathematics, I am very willing to learn more. I have previously worked at
a Cafe, meaning I have some experience dealing with customers and tills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store helper
Londis
Bethesda, Gwynedd
12.2024 - Current
- Packed items carefully to prevent damage during transportation.
- Checked expiry dates routinely, ensuring safety standards compliance.
- Handled fragile items delicately preventing any possible breakages.
- Kept work area clean and tidy, promoting safe working environment.
- Arranged product displays attractively to boost sales.
- Operated cash registers accurately reducing potential discrepancies.
- Replenished stock regularly to maintain availability of products on shelves.
- Served at tills whilst busy periods to reduce queues.
- Assisted in pricing products accurately, avoiding customer confusion.
- Assisted customers in finding desired products for improved shopping experience.
- Inspected products for damages and expiry dates before processing refunds.
- Requested and checked customer IDs at checkout for age-restricted products.
- Helped customers obtain specialised help for refunds and exchanges.
- Tagged products quickly and accurately with price tags and stickers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Delivered personalised customer service with a smile to promote return custom.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Guided customers to locate products or alternative items.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Completed opening and closing duties in line with established schedule.
- Ensured store cleanliness by regularly sweeping, mopping and dusting.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Greeted each customer warmly, creating a friendly shopping environment.
Barista / Bartender / Cleaner
Penceunant Isaf Tea Rooms
Llanberis, Gwynedd
04.2022 - 11.2024
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Maintained cleanliness of the café area whilst preparing orders.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
- Processed payments swiftly for improved customer experience.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Greeted each customer warmly, creating a friendly shopping environment.
- Engaged in pleasant chit chat for friendly and personalised service.
Education
Diploma of Higher Education - Animal Management Level 3 Year 1
Glynllifon College
09.2023 -
GCSEs - Welsh Language
Ysgol Dyffryn Ogwen
09.2020 - 06.2021
GCSEs - Welsh Literature
Ysgol Dyffryn Ogwen
09.2020 - 06.2021
GCSEs - English Language
Ysgol Dyffryn Ogwen
09.2020 - 06.2021
GCSEs - English Literature
Ysgol Dyffryn Ogwen
09.2020 - 06.2021
GCSEs - Mathematics
Ysgol Dyffryn Ogwen
09.2020 - 06.2021
GCSEs - Mathematics Numeracy
Ysgol Dyffryn Ogwen
09.2020 - 06.2021
GCSEs - Double Science
Ysgol Dyffryn Ogwen
09.2020 - 06.2021
GCSEs - French Language
Ysgol Dyffryn Ogwen
09.2020 - 06.2021
GCSEs - Design and Technology
Ysgol Dyffryn Ogwen
09.2020 - 06.2021
GCSEs - BAC - Skills Challenge Certificate
Ysgol Dyffryn Ogwen
09.2020 - 06.2021
A-Levels - Design and Technology
Ysgol Dyffryn Ogwen
09.2021 - 06.2022
A-Levels - BTEC Science
Ysgol Dyffryn Ogwen
09.2022 - 06.2023
Design and Technology
Ysgol Dyffryn Ogwen
Bethesda 09.2022 - 06.2023
Skills
- Health and Safety Compliance
- Team player
- Customer Service
- Health and Safety
- Active listening
- Attention to Detail
- Stock management
- Cash register operation
- Stock replenishment
- Friendly demeanour
- Customer interaction
- Health and Safety regulations
- Alcohol licensing laws and compliance
- Effective multitasking
- Understanding of store layouts
Affiliations
- Greek Mythology
- Musicals
- Reading
- Listening to various genres of music
Languages
English
Fluent
Welsh
Fluent
Certification
WJEC Level 1/Level 2 GCSE 2021
WJEC Welsh Baccalaureate 2021
OCR Level1/2 Cambridge National Certificate ICT 2021
Pearson BTEC Level 2 Extended Certificate Animal Care 2021
WJEC Level 3 GCE 2022
WJEC Level 3 GCE 2023
City & Guilds Certificate of Unit Credit Awards 2023
City & Guilds Certificate of Unit Credit Awards 2024
Personal Information
Timeline
Store helper
Londis
12.2024 - Current
Diploma of Higher Education - Animal Management Level 3 Year 1
Glynllifon College
09.2023 -
A-Levels - BTEC Science
Ysgol Dyffryn Ogwen
09.2022 - 06.2023
Design and Technology
Ysgol Dyffryn Ogwen
09.2022 - 06.2023
Barista / Bartender / Cleaner
Penceunant Isaf Tea Rooms
04.2022 - 11.2024
A-Levels - Design and Technology
Ysgol Dyffryn Ogwen
09.2021 - 06.2022
GCSEs - Welsh Language
Ysgol Dyffryn Ogwen
09.2020 - 06.2021
GCSEs - Welsh Literature
Ysgol Dyffryn Ogwen
09.2020 - 06.2021
GCSEs - English Language
Ysgol Dyffryn Ogwen
09.2020 - 06.2021
GCSEs - English Literature
Ysgol Dyffryn Ogwen
09.2020 - 06.2021
GCSEs - Mathematics
Ysgol Dyffryn Ogwen
09.2020 - 06.2021
GCSEs - Mathematics Numeracy
Ysgol Dyffryn Ogwen
09.2020 - 06.2021
GCSEs - Double Science
Ysgol Dyffryn Ogwen
09.2020 - 06.2021
GCSEs - French Language
Ysgol Dyffryn Ogwen
09.2020 - 06.2021
GCSEs - Design and Technology
Ysgol Dyffryn Ogwen
09.2020 - 06.2021
GCSEs - BAC - Skills Challenge Certificate
Ysgol Dyffryn Ogwen
09.2020 - 06.2021
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