Lois Claridge
West Sussex
Summary
I'm an organised and proactive professional within both the private and NHS medical sectors with strong communication abilities and exceptional organisational skills, combining proficiency in administrative tasks with a compassionate approach to patient interactions. I believe I'm a skilled individual in managing schedules and maintaining accurate records. Eager to contribute to a seamless and supportive healthcare environment during my role as a Private Medical Secretary.
Overview
3
3
years of professional experience
Work history
Private Medical Secretary
Dr Jain- Psychiatrist
Remote Working , West Sussex
08.2023 - Current
- As a Private Medical Secretary, I ensure all audiotyping/ transcriptions are completed to an extremely high standard and delivered at a professional level to be sent out to patients and external organisations.
- I understand the importance of confidentiality and GDPR when performing this type of work and maintain a paperless environment communicating clearly and effectively via telephone and email.
- During my time so far as a Private Medical Secretary I have been able to take on urgent tasks and been flexible and efficient in working to tight timeframes and under pressure.
NHS Medical Secretary
Steyning Medical Practice
West Sussex
08.2022 - 12.2024
- During my time as an NHS Medical Secretary I gained the experience of working on behalf of multiple GP's at the same time, being able to juggle multiple pieces of work effectively to make sure all deadlines were met to the highest quality.
- I have the understanding of diary management to make sure that all clinics are able to run smoothly to ensure that patients get the best possible care.
- I am able to think fast on my feet when communicating verbally to patients and happy to solve any problems that could arise, knowing the importance to communicate these with the clinician involved and wider organisations if necessary using a variety of software.
- I have an advance knowledge of Invoicing and finances when it comes to creating professional invoices and displaying financial information on to spreadsheets.
NHS Medical Receptionist
Steyning Medical Practice
, West Sussex
11.2021 - 08.2022
- Whilst working as a Medical Receptionist I was able to establish my Customer Service skills to be able to give the best patient care to all patients entering the practice and liaise with other medical/ healthcare professionals in a professional manner.
- I am able to work well under pressure in emergency situations and work as part of a team environment to support others.
- I feel confident and comfortable being able to perform my in depth IT skills on not only Microsoft programmes but also on a variety of Healthcare Software's including SystmOne.
Education
Musical Theatre -
Worthing Sixth Form College
West Sussex Dance -
Worthing Sixth Form College
West Sussex GCSEs -
Steyning Grammar School
West Sussex /2012 - /2016
Skills
- Calendar and Diary Management
- Time Management
- Patient Communication
- Confidentiality/ GDPR
- Audiotyping/ Transcription
- Invoicing/ Finances
- Data Analysis/ Clinical Coding
Qualifications include:
- Minute Taking
- Clinical Reporting/ Auditing
- Clinical Coding
- Medical Summarising
- Medical Terminology
- Virtual Assistant Business Diploma
References
References available upon request.
Timeline
Private Medical Secretary
Dr Jain- Psychiatrist
08.2023 - Current
NHS Medical Secretary
Steyning Medical Practice
08.2022 - 12.2024
NHS Medical Receptionist
Steyning Medical Practice
11.2021 - 08.2022
Musical Theatre -
Worthing Sixth Form College
Dance -
Worthing Sixth Form College
GCSEs -
Steyning Grammar School
/2012 - /2016
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