Lochlan Graham

• Washed and organised cookware, utensils, and dishes to ensure efficient kitchen operation.
• Maintained kitchen hygiene standards by regularly cleaning surfaces and equipment, contributing to a safe food preparation environment.
• Maintained cleanliness and organisation of kitchen stations and storage areas.
• Assisted chefs in preparing salads, sandwiches, and sides to support timely meal service.
• Followed all rules and regulations related to safe food handling, preparation and storage.
• Disposed of kitchen waste and recycling appropriately.
• Handled cleaning chemicals in line with safe use guidance.
• Followed recipes to achieve food quality and consistency.

• Removed discarded trash and used dishes from customer tables.
• Delivered meals and drinks with attention to detail, ensuring timely service that upheld high standards.
• Took accurate food and beverage orders, relaying specific dietary requests to kitchen staff to meet diverse customer needs.
• Greeted new customers and offered immediate seating assistance.
• Maintained extensive knowledge of food, drinks and menus to answer customer queries.
• Maintained safe hygiene and food handling standards for full compliance.
• Monitored designated tables to promptly refill drinks, respond to requests, and gather customer feedback.
• Laid tables with clean cutlery, crockery and glassware throughout sittings.
• Executed various tasks to ensure the dining room operated efficiently.
• Resolved customer complaints with professionalism, ensuring satisfaction and a positive dining experience.

• Processed cash, credit card, and voucher payments, ensuring accurate financial records.
• Kept checkout areas clean, tidy, and organised to enhance customer experience.
• Calculated and provided accurate change to customers after transactions.
• Greeted customers warmly and bid farewell, fostering a welcoming atmosphere.
• Prepared and served hot and cold beverages, including fresh coffee, Boba tea and brewed teas.
• Maintained a clean and sanitary work environment, regularly cleaning drinks machines, counters, and customer areas.
• Maintained calm demeanour during high-volume periods and special events.

Assisted the technical manager and technicians with sound and lighting during productions.

• Facilitated communication between actors and backstage staff to ensure smooth and effective performances.
• Enhanced backstage collaboration by facilitating clear communication among team members.
• Supported youth theatre group in Carlisle, assisting young actors during productions in various capacities.
• uphold health and safety regulations in order to ensure a safe and successful performance and venue for customers
• Implemented time-management skills to handle multiple tasks efficiently during busy periods.
• Gained insight from both on-stage and off-stage experiences to appreciate backstage roles and their impact on overall performance.

Delivered fast, accurate service for positive customer experience.