Vithursha Thangarajah

· Delivered personalized customer support across in-store, online, and digital channels, ensuring accurate product recommendations aligned to customer needs.

· Promoted and sold a wide range of services and solutions including new products, second-life items, rentals, subscriptions, and marketplace offerings.

· Enhanced customer experience by offering value-added services such as memberships, gift cards, product testing, and in-store credit options.

· Built and maintained strong customer relationships to drive satisfaction, loyalty, and repeat business across multiple sales channels.

· Supported multi-channel sales activity, including store operations, online engagement, and social media interactions to maximize customer reach.

· Advised customers on payment solutions, including digital and mobile payment methods, ensuring a smooth and efficient checkout experience.

· Provided basic product repair and personalization services, contributing to improved customer retention and product longevity.

· Created and maintained effective merchandising and store layouts to improve customer journey and purchasing decisions.

· Managed stock availability across in-store and online platforms, supporting order fulfilment and inventory accuracy.

· Ensured compliance with safety standards, including product safety regulations and data protection requirements.

· Contributed to visual merchandising strategies, designing engaging displays to optimize sales performance and product visibility.

· Monitored key performance indicators including stock turnover and product lifecycle efficiency, supporting commercial targets.

· Promoted sustainability initiatives by supporting circular economy practices, waste reduction, and responsible resource use.

· Managed specialist responsibilities within the water sports department, including product selection, manual ordering, and stock organization.

· Delivered specialized services such as racket restringing, enhancing technical support and customer satisfaction.

· Supported recruitment processes including CV screening, interview preparation, and candidate assessment.

· Assisted with onboarding of new employees, ensuring effective integration into store operations and team culture.

• Took a planned career break to actively seek employment opportunities aligned with long-term career goals.
• Maintained engagement with the job market through applications, interviews, and professional development activities.

• Delivered high-level customer service in a premium retail environment, supporting customers with product selection across footwear and apparel.
• Consistently exceeded sales targets, achieving top seller status for five consecutive weeks through strong product knowledge and customer engagement.
• Built positive customer relationships, receiving direct praise for service quality and professionalism.
• Supported onboarding and training of new staff, particularly in till operations and customer service procedures.
• Handled customer enquiries and complaints via phone and in-store, demonstrating strong communication and problem-solving skills.
• Escalated complex issues appropriately to supervisors and managers to ensure timely and effective resolution.
• Strengthened sales performance through proactive customer engagement and upselling techniques.
• Maintained high standards of store presentation and contributed to a positive brand experience.

• Delivered high-quality customer service in a fast-paced retail environment, handling enquiries, resolving complaints, and ensuring positive customer experiences.
• Managed multiple responsibilities simultaneously, including customer service, processing transactions, handling deliveries, and completing stock-related tasks.
• Operated tills efficiently during peak periods, maintaining accuracy, speed, and professionalism while supporting high customer footfall.
• Assisted with visual merchandising, including dressing mannequins in line with current trends and supporting store presentation standards.
• Supported stock control processes and stock takes, demonstrating strong attention to detail and accuracy in inventory management.
• Received positive customer feedback for effective communication, professionalism, and problem-solving skills.
• Worked collaboratively with team members and supervisors to ensure smooth daily store operations and meet business targets.
• Developed strong organisational and time-management skills through balancing competing priorities in a busy retail environment.

• Provided 1:1 and small-group learning support to students aged 19–25 across Entry Level 2 ICT, Maths, and English, adapting communication styles to individual learning needs.
• Supported students in vocational and practical sessions (including catering), ensuring tasks were completed safely, accurately, and to required standards.
• Delivered pastoral support by providing guidance on personal challenges, wellbeing, bullying concerns, and career development pathways.
• Assisted students in real-world learning environments by accompanying and supporting them in workplace settings, reinforcing employability skills.
• Collaborated closely with teaching staff and other LSAs to tailor support strategies and improve student engagement and learning outcomes.
• Facilitated inclusive participation in extracurricular activities such as cricket and wheelchair basketball, promoting confidence, teamwork, and social development.
• Delivered remote learning support via Microsoft Teams during COVID-19 lockdown, maintaining engagement and continuity of learning in a virtual environment.
• Maintained accurate records of student progress, behaviour, and wellbeing, ensuring effective monitoring and communication with teaching and support teams.
• Contributed to safeguarding and student welfare by identifying concerns and escalating issues appropriately in line with college procedures.

• Managed administrative tasks including filing, printing, and organising patient records.
• Answered phone calls and handled patient queries professionally.
• Maintained confidentiality when dealing with sensitive information.