Liz Wilson-Lamb
Handbridge, Chester,Cheshire
Summary
Commercial Account Manager with over 20 years experience in sales, training and customer service. An enthusiastic individual with strong relationship building skills and with a history of achieving positive results in collaboration with multidisciplinary teams. A successful individual with a proven record of achievement, capable of influencing people in the work environment with a friendly but persuasive manner.
Overview
15
15
years of professional experience
Work history
Business Manager
Cavalry Healthcare
, Cheshire
09.2021 - Current
- Responsible for the day to day management of the Cheshire branch and managing a team of operational and frontline staff, delivering a spectrum of temporary healthcare staff across Cheshire.
- Key point of contact for clients, case managers and other professionals
- Responsible for ensuring excellent levels of customer service and manage any areas of complaint
- Work with the Senior Management Team to ensure all areas of financial , human resources and quality compliance are always adhered to and branch sales and financial KPI's are met.
- Identify new business opportunities and develop growth with existing clients
- Provide weekly and monthly productivity and financial reports
Senior Care Co-ordinator
Jane Lewis Healthcare
Chester, Cheshire
08.2019 - 09.2021
- Key point of contact for all care home and hospital clients, dealing with their day to day shift requests and helping to manage their staffing rotas to ensure optimum shift coverage.
- Managing a large number of carers, support workers and nurses to deliver a spectrum of care needs.
- Recruiting carers and nurses to meet clients needs
- Managing compliance and customer service issues to clients satisfaction
- Supporting Branch Manager with all aspects of day to day running of branch and to meet branch sales targets.
Course Coordinator
Embryonics Ltd
Northwich
02.2019 - 08.2019
- Temporary role, scheduling and coordinating technical training events across the UK
- Promoting courses, sourcing and managing both delegates and venues
- Processing bookings and managing course registrations, providing customer support for event related queries and following up course feedback with delegates to ensure further bookings
- Liaising with various government agencies to manage funding opportunities and arranging travel and accommodation for trainers
Engagement Lead - Utilities & Infrastructure
BuildOffSite
05.2018 - 11.2018
- Short term Sub Contractor responsible for networking and engaging with the organisations members within the off site construction industry
- Identifying, engaging and signing up potential new members and leading the on-boarding process, networking with members to ensure membership renewal
- Arranging regular industry seminars and conferences to drive collaboration within my speci c market sector, arranging site visits and case studies
- Responsible for the preparation and delivery of training and consultancy services, liaising with clients to create bespoke programmes and upselling company training courses
- Provision of advice and consultancy to clients and responsible for being subject matter expert for company's internal customers
- Delivering presentations to conferences for speci c market sectors
Engagement Consultant
GP Strategies
Training Ltd
11.2017 - 03.2018
- Engaging with local employers to facilitate training needs analysis surveys and providing recommendations for upskilling existing workforce and providing apprenticeship schemes
Senior Training Consultant
Achilles Information Ltd
05.2011 - 06.2017
- Writing articles for the media and customer newsletters
- Focussing on the public sector and utility market, providing support and advice to company client base and supporting small suppliers within the construction industry to better understand the requirements of tendering for regulated markets
- Responsible for the development and maintenance of major utility clients and contractors, attracting new business memberships
- Providing system, compliance and legislation training and guidance on using the organisations pre-qualification database.
Account Manager
Achilles Information
Ltd
01.2008 - 04.2011
- Responsible for the development and maintenance of major utility clients and contractors, and upselling additional services and training.
- Providing system, compliance and legislation training, and guidance on using the organisations pre-qualification database.
Education
BTec National - undefined
Diploma - Business Studies
Techncial College
Skills
- City and Guilds Train the Trainer
- Sales and negotiation training
- Presentation skills training
Additional Information
- Website Update - responsible for updating legislative advice website with EU Procurement case law and changes to legislation.
- Liaised with leading UK academics to ensure all online information relevant and pertinent to website audience.
- Management of company phone response service, responsible for providing response service for customer database, providing legal advice and practical application for procurement problems within the public sector.
- Gaining understanding of customers particular issues and applying practical solutions based on both legislation and case law.
- Consistently surpassed sales targets and nominated for national sales awards.
- Successfully negotiated long term training contracts with NHS Wales, Sellafield, Cambridgeshire Police and Manchester Airport as well as other numerous high profile public sector bodies.
- Highly positive feedback on training courses and customer service from numerous clients with requests for repeat delivery and offers of recommendations.
- Maintained and grew staffing hours during Covid Pandemic
- Grew new branch from start-up to achieve 2000+ staffing hours per week
Timeline
Business Manager
Cavalry Healthcare
09.2021 - Current
Senior Care Co-ordinator
Jane Lewis Healthcare
08.2019 - 09.2021
Course Coordinator
Embryonics Ltd
02.2019 - 08.2019
Engagement Lead - Utilities & Infrastructure
BuildOffSite
05.2018 - 11.2018
Engagement Consultant
GP Strategies
Training Ltd
11.2017 - 03.2018
Senior Training Consultant
Achilles Information Ltd
05.2011 - 06.2017
Account Manager
Achilles Information
Ltd
01.2008 - 04.2011
BTec National - undefined
Diploma - Business Studies
Techncial College
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