Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Liza Conley

Crawley,West Sussex

Summary

A highly skilled professional with expertise in regulatory compliance, policy development, and governance structures. Demonstrates exceptional interpersonal skills, fostering positive relationships through empathy and emotional intelligence. Proficient in interpreting regulatory requirements, drafting and amending policy documents, and providing balanced advice while ensuring adherence to data protection standards. Adept at prioritising tasks effectively to meet deadlines and deliver results with a strong ethical foundation. Confidently utilises tools such as Google Workspace, Microsoft Office, and standalone databases to support operational excellence.

Diligent and highly organised individual with proven skills in communication and problem-solving, shown in roles requiring extensive interaction with diverse groups. Demonstrated ability to manage administrative tasks and maintain accurate records.

Overview

37
37
years of professional experience

Work History

Attendance and Admissions Officer, Data Protection Champion

The Mill Primary Academy
Crawley, West Sussex
04.2020 - 03.2025
  • Monitor daily student attendance
  • Follow up on pupil absence and lateness ensuring all unexplained absences are accounted for
  • Maintain accurate student attendance and lateness records within the MIS system
  • Ensure parents and carers are kept informed of their child’s attendance by sending letters in a timely manner
  • Attend meetings with parents, carers and where appropriate other professionals to identify barriers to attendance, offering support and seeking ways in which the school can help
  • Draft and amend school policies
  • Understand and implement relevant policies and statutory guidance including school Attendance policy and Department for Education Working together to improve school attendance
  • Identify individuals and groups of pupils that require additional support to improve their levels of attendance and punctuality
  • Identify and implement intervention strategies to address poor attendance and celebrate excellent attendance
  • Initiate and follow through appropriate sanctions including fines and court action
  • Prepare court documents when required
  • Create and provide regular updates and reports for the Headteacher, SLT and Governors including analysis of data regarding attendance and punctuality, formulating and implementing a strategic action plan to improve attendance
  • Responsible for the admissions process for the school including in year admissions, reception intake, transfer to secondary school and in year leavers
  • Data protection champion responsible for advising school leaders and staff on data protection obligations
  • Monitoring DP compliance
  • Responding to Subject access requests and compiling information
  • Responding to and reporting Data breaches

Regulatory Compliance Officer promoted to Manager

Avios
11.2008 - 03.2018
  • Providing legal and compliance advice to all areas of the business, supporting Avios programmes in the UK South Africa and Europe
  • Part of project team when changes were required to business model or marketing strategy
  • Expert on travel marketing, financial product and advertising guidelines in the UK and South Africa
  • Created promotional terms and conditions for all marketing offers, prize draws and promotions
  • Reviewed all marketing and promotional literature for UK, South Africa and Europe to ensure compliance with relevant legal requirements and Advertising Standards Authority guidelines
  • Reviewed all press releases
  • Ensure compliance with regulations including Data Protection, Financial Conduct Authority and Consumer Protection to avoid any financial penalties or reputational damage
  • Provide legal advice on all aspects of travel law, give support to Customer Relations staff for all escalated customer complaints
  • Make decisions in relation to claims settlement and mitigation of risks
  • Commercially evaluate cases to ensure a cost efficient outcome
  • Responsible for drafting and updating scheme terms and conditions, ensuring they reflect business needs and compliance with consumer law for all Programmes
  • Provide company-wide compliance guides and provide training to Customer Contact centre and Head office staff where appropriate
  • Collated all information required to defend AGL in court or ABTA arbitration as necessary
  • Provide support to the Head of Regulatory Compliance in relation to Business Integrity and compliance with Competition and Bribery Laws, ensure the business avoids criminal and civil prosecution resulting in fines linked to a percentage of group turnover

Call Monitoring Executive

Avios
01.2004 - 01.2008
  • Monitored quality of service by listening to agent calls
  • Provided constructive feedback and training where needed
  • Report individual performance to team managers with advice on how to improve performance

Customer Service Assistant

Crawley Borough Council
01.1998 - 01.2004
  • Responsible for allocation and invoicing of sports pitches and leisure halls, ensuring all payments received on time and hirers fully advised of terms and conditions
  • Prepare and monitor usage stats for council facilities
  • Daily banking with weekly and monthly reconciliation

Route Facilities Clerk

MemryKord International Flight Services
01.1997 - 01.1998
  • Responsible for ensuring all required permissions were in place for charter and diplomatic flights

Part time sales assistant

01.1990 - 01.1998
  • Took time away from my career to raise a family, worked part time at a local off licence where I was responsible for daily banking, compiling statistics and stock control

Operations Co-ordinator

B.A.C Charter
01.1988 - 01.1990
  • Highly pressurised position preparing and filing flight plans for charter flights, ensuring weather reports were obtained and monitored to ensure safe flying conditions
  • Production of crew duty records, logs and documentation to comply with Civil Aviation Authority requirements

Education

City and Guilds - Aviation Studies

Redhill College
Surrey

Data Protection

British Airways
London

5 O levels - English and Maths

Ifield Comprehensive School

2 CSE -

Ifield Comprehensive School
Sussex

Skills

  • Confident communicator with excellent listening and writing skills
  • Excellent interpersonal skills, positive relationship building
  • Ability to treat people with empathy and emotional intelligence
  • Works confidently with Google, Microsoft Office and Standalone databases
  • Data protection knowledge
  • Balanced advice
  • Interpret Regulatory requirements
  • Draft and amend policy documents
  • Prioritise work effectively
  • Meet deadlines
  • Highly ethical
  • Strong governance structures

Custom

  • Confident communicator with excellent listening and writing skills.
  • Excellent interpersonal skills, positive relationship building with parents and professionals, the ability to treat people with empathy and emotional intelligence.
  • ICT skills, ability to work confidently with Google, Microsoft office and standalone databases.
  • Data protection knowledge with the ability to give balanced advice in all areas, including data retention and subject access requests.
  • Ability to interpret Regulatory requirements to draft and amend policy documents.
  • Proven ability to prioritise work effectively in order to meet deadlines.
  • Highly ethical working with strong governance structures.

Timeline

Attendance and Admissions Officer, Data Protection Champion

The Mill Primary Academy
04.2020 - 03.2025

Regulatory Compliance Officer promoted to Manager

Avios
11.2008 - 03.2018

Call Monitoring Executive

Avios
01.2004 - 01.2008

Customer Service Assistant

Crawley Borough Council
01.1998 - 01.2004

Route Facilities Clerk

MemryKord International Flight Services
01.1997 - 01.1998

Part time sales assistant

01.1990 - 01.1998

Operations Co-ordinator

B.A.C Charter
01.1988 - 01.1990

City and Guilds - Aviation Studies

Redhill College

Data Protection

British Airways

5 O levels - English and Maths

Ifield Comprehensive School

2 CSE -

Ifield Comprehensive School
Liza Conley