Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Liu Ying-Chih

Birmingham

Summary

Experienced in customs processes, freight forwarding and cargo management. Analytical problem-solver with skills in communication and critical thinking. Partners professionally with customers, vendors and government regulators to deliver shipments to destinations. To seek and maintain a full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work history

Sea Freight Forwarder

Sailing Logistics -
03.2021 - 07.2022
  • Achieving 200% of the sales goal in the first year, followed by 180% growth over the next seven months
  • Maintained excellent customer relationships through immediate customer service.
  • Manage and resolve all shipping-related issues.
  • Account for 40 to 100 per cent responsibility for shipping loaning and profit lost.
  • Developed new customers through cold calls.
  • Familiar with carriers, routes, and prices, facilitating customers to make optimal choices.
  • Effective communication with customers and agents.
  • Proactively understand customers' demands and provide immediate service.
  • Provided clients with accurate quotations.
  • Recommended cost-effective transport solutions to port congestion, resulting in.
  • Liaised with customers, shipping lines and port authorities to resolve delays or delivery errors.
  • Planned most appropriate shipment routes about cost, transit time and security.
  • Processed all import/export requests from clients.

Sales Executive

American Express
Taipei, Taiwan
12.2020 - 01.2021
  • Performance: Sign the marketing contract with 30 companies in two months
  • Communicating marketing strategies with the small business owner
  • Interested Section:
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
  • Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.

Education

MSC - Strategic Marketing Management

Aston University
Birmingham
09.2022 - 09.2023

BA - Economics

Tunghai University

Skills

  • Airfreight
  • Sea Freight
  • Route planning
  • CRM
  • Sales proficiency
  • Complaint resolution
  • Account management

Languages

English
Fluent

Timeline

MSC - Strategic Marketing Management

Aston University
09.2022 - 09.2023

Sea Freight Forwarder

Sailing Logistics -
03.2021 - 07.2022

Sales Executive

American Express
12.2020 - 01.2021

BA - Economics

Tunghai University
Liu Ying-Chih