Lisandra Diaz Vega
Air Transport Professional
Guildford
Summary
Current Air Transport Management MSc student with over 5 years of experience in airport operations and management, complemented by strong customer service and communication skills. Proven ability to manage flight operations, coordinate services, and lead teams in high-pressure environments. Chevening Scholar with multilingual proficiency and a strong commitment to excellence in aviation and customer care.
Overview
10
10
years of professional experience
Work History
International Student Ambassador
University of Surrey
11.2024 - Current
- Represent the university to prospective students through campus tours, blog writing, and Q&A sessions.
- Promote the university’s values and academic programs to a diverse audience.
Food Services Assistant
Sainsbury's
11.2024 - 04.2025
- Adhered to safe work practices, food safety regulations, and corporate guidelines in bakery and fresh food sections.
- Provided customer service and managed stock rotation and reductions.
Airport Operations Manager
Cuban Airports and Airports Services Company
05.2022 - 07.2024
- Managed budgets for the Flight Line, Operations, and Passenger Services departments within the airport operations unit, allocating resources effectively while minimizing costs.
- Conducted risk assessments regularly identifying vulnerabilities in operation processes leading to proactive implementation of corrective measures.
- Collaborated with airlines and other stakeholders to optimize airport resources and meet operational demands.
- Implemented employee training programs to develop a highly skilled workforce capable of handling diverse operational challenges.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Oversaw operational planning, safety compliance, and team performance.
Airport Operations Coordinator
Cuban Airports and Airport Services Company
01.2020 - 04.2022
- Ensured timely and efficient turnaround processes in compliance with international standards.
- Reduced operational delays by effectively managing gate assignments for aircraft arrivals and departures.
- Facilitated seamless coordination between airlines, ground handlers, and other stakeholders in order to optimize overall airport efficiency.
- Monitored airfield conditions during inclement weather events, making informed decisions on closures or restrictions as necessary for the safety of passengers and staff.
- Identified and anticipated operational and safety concerns by maintaining continuous surveillance and radio contact with the control tower.
- Ensured regulatory compliance by maintaining accurate records of airport operations activities.
- Conducted departure and arrival briefings.
- Coordinated with other agencies to maintain safe and secure airfield environment.
- Oversaw fueling, cargo management, and departure of aircraft.
- Executed regular airfield inspections, identifying and reporting safety hazards or issues to my supervisor.
University Professor
University of Medical Sciences
09.2015 - 07.2018
- Developed a positive classroom environment by incorporating collaborative learning strategies.
- Planned and implemented lessons to positively increase students' vocabulary and English language skills.
- Designed exams to test fluency in reading, writing, speaking and comprehension of English language.
- Evaluated student progress to offer recommendations for further development.
Education
Master of Science - Air Transport Management
University of Surrey
Guildford, United Kingdom 04.2001 -
Graduate Certificate - Passenger Handling
Aeronautical Training Centre Captain Fernando A.
Havana, Cuba 04.2001 -
Graduate Certificate - Airport Operations
Aeronautical Training Centre Captain Fernando A.
Havana, Cuba 04.2001 -
Bachelor of Arts - English Language And French
University of Camaguey
Camaguey, Cuba 04.2001 -
Skills
Customer service
Customer support
Time management
Leadership
Communication
Adaptability
Accomplishments
Chevening Scholarship 2024-2025 awardee
Timeline
International Student Ambassador
University of Surrey
11.2024 - Current
Food Services Assistant
Sainsbury's
11.2024 - 04.2025
Airport Operations Manager
Cuban Airports and Airports Services Company
05.2022 - 07.2024
Airport Operations Coordinator
Cuban Airports and Airport Services Company
01.2020 - 04.2022
University Professor
University of Medical Sciences
09.2015 - 07.2018
Master of Science - Air Transport Management
University of Surrey
04.2001 -
Graduate Certificate - Passenger Handling
Aeronautical Training Centre Captain Fernando A.
04.2001 -
Graduate Certificate - Airport Operations
Aeronautical Training Centre Captain Fernando A.
04.2001 -
Bachelor of Arts - English Language And French
University of Camaguey
04.2001 -
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