LISA YOUNG
Glasgow
Summary
Healthcare Professional specialised in patient safety, palliative care, and infection prevention and control. Enhanced patient observation and care through effective de-escalation techniques and commitment to confidentiality. Built rapport with patients and colleagues, demonstrating empathy and reliability while maintaining clean and safe environments.
Overview
8
8
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work history
HR Assistant (Temporary)
Speed Wheels
San Fernando City, Philippines
2022.06 - 2022.07
- Coordinated onboarding paperwork and maintained staff records to streamline HR administration.
- Maintained accurate employee records, ensuring adherence to data protection regulations.
- Contributed to development of HR policies, fostering more harmonious work environment.
Healthcare Support Worker (Bank)
NHS
Glasgow, Glasgow City
2022.05 - 2026.03
- Assisted with personal care, mobility, and comfort needs.
- Delivered compassionate support to enhance patient comfort and wellbeing on wards.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Monitored neurological observations, promptly communicating changes to multidisciplinary team for timely interventions.
- Assisted in mobility exercises to enhance physical strength and recovery of patients.
- Collaborated effectively with healthcare professionals to provide comprehensive care for patients.
- Ensured infection prevention and control standards, maintaining confidentiality and accurate documentation for patient safety.
Bar Associate (Full-time)
Wetherspoons
Kirkintilloch
2021.06 - 2022.02
- Provided fast and friendly service under pressure while resolving queries.
- Supported shift priorities to enhance customer satisfaction.
- Maintained high standards of cleanliness and safety during cash/card transactions.
Customer Service Assistant (Part-time)
BP Retail
Cumbernauld Road
2020.06 - 2020.11
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Operated till, PayPoint, and lottery systems while ensuring stock accuracy and upholding store standards.
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
Gymnastics Coach (Part-time)
Jump Gymnastics & Sapphire Gymnastics
2017.11 - 2020.06
- Prepared students for competition through tailored physical training, emotional support, mentoring, and routine development.
- Conducted regular skills assessments to monitor gymnasts' development and adjust training strategies.
- Planned and delivered safe, engaging sessions; communicated progress to parents and facilitated events to enhance gymnast experience.
- Ensured safe equipment usage, minimising risk of accidents during practice sessions.
Education
BSc - Physiology
University of Glasgow
Glasgow, Glasgow City 2021.08 - 2025.05
HNC - Applied Biological Sciences
Glasgow Kelvin College
2020 - 2021.01
Skills
- Microsoft Office: Word, Excel, PowerPoint
- Admin systems; accurate data entry
- Task prioritisation
- Confidentiality practices
- De-escalation techniques
- Patient safety
- Patient observation
- Palliative care experience
- Healthcare software proficiency
- Infection prevention and control
REFERENCES
Available upon request.
LEADERSHIP & VOLUNTEERING
- Welfare Officer, The Physiological Society (final year) – supported student wellbeing and signposted services
- Marie Curie Befriender
- Cats Protection volunteer
Custom
- Dissertation (B1) topic: extracellular vesicles and hypertension in pregnancy.
- Key study areas: physiology, biochemistry, microbiology, statistics and laboratory skills.
Certification
PVG( in adults and children)
Manual Handling Course
All LearnPros Complete
Affiliations
- Gymnastics
- Reading
References
References available upon request.
Timeline
HR Assistant (Temporary)
Speed Wheels
2022.06 - 2022.07
Healthcare Support Worker (Bank)
NHS
2022.05 - 2026.03
BSc - Physiology
University of Glasgow
2021.08 - 2025.05
Bar Associate (Full-time)
Wetherspoons
2021.06 - 2022.02
Customer Service Assistant (Part-time)
BP Retail
2020.06 - 2020.11
Gymnastics Coach (Part-time)
Jump Gymnastics & Sapphire Gymnastics
2017.11 - 2020.06
HNC - Applied Biological Sciences
Glasgow Kelvin College
2020 - 2021.01