LISA WOODROUGH
Hockley
Summary
A highly-conscientious Executive Assistant with 15+ years experience in supporting C-Level Executives across a breadth of sectors worldwide. Well-versed in managing a high volume of projects, events, tasks and information to provide a comprehensive secretarial support service, delivering to the highest standards whilst maintaining a confident and professional approach.
Overview
23
23
years of professional experience
Work history
Head Of Dept EA/PA
Bank of England
2024.09 - 2026.01
- Managing the HoD and Senior Manager’s diaries including dealing with meeting requests, using professional judgement on which meetings take priority and ensuring the diary is maintained smoothly and effectively to maximise use of time;
- Ensure the HoD receives correct papers/information in daily pack for meetings the next day.
- Manage pending system for the HoD and maintaining an action list, following up on actions from others where necessary.
- Arrange international and domestic travel for the HoD;
- Reconciling out of pocket and corporate card expenses on behalf of the HoD and PD team following the Bank guidelines;
- Liaise with PAs across the directorate to ensure consistent approach in matters affecting the directorate overall.
- Organising of weekly Managers meetings and Monthly divisional meetings and take minutes/actions.
- Lead on recruitment of admin staff including interviewing and liaison with HR.
- Act as the Divisional Record Management Rep, ensuring staff are trained efficiently.
- Work closely alongside the Executive Director and Directors offices to ensure the admin team work consistently as a division and provide cover as needed
Personal Assistant
Bank of England
2021.12 - 2026.01
- Delivered a first-rate PA service to the Senior Managers and HoD
- Organised and coordinated meetings for both internal and external clients appropriately and prepared documentation in advance.
- Arranged complex travel to meet all scheduled engagements.
- Managed e-mail accounts / telephone calls and acted as a gatekeeper for all incoming correspondence.
- Dealt with first-line client queries and liaised with team members appropriately when necessary.
- Supported the completion of HR forms such as sickness absence forms and job change forms.
- Processed expenses using appropriate systems in line with company procedures.
- (contract and perm)
Team Administrator
Bank of England
2021.08 - 2021.11
- Team Administrator for the PRA
- Maintaining and coordinating calendars ensuring conflicts are dealt with suitably and in line with business needs
- Managing the Senior Manager’s diary
- Helping the Senior Manager coordinate and prioritise their workload
- Sending out compliance report
- Helping provide cover for director and other senior managers
- (temp)
Executive Assistant
Bank of England
2020.01 - 2021.01
- PA to 4 Senior Managers within the PSD Division
- Managing the Senior Manager’s diary including dealing with meeting requests
- Ensuring the Senior Manager is adequately briefed, including producing daily briefing packs
- Helping the Senior Manager coordinate and prioritise their workload
- Supporting the other managers and team members with administrative support
- Organising regular management and team meetings
- Organise travel
- Be part of a team of support staff helping provide cover
- (Contract)
Executive Assistant
Bank of England
2019.04 - 2019.07
- PA To the Senior Manager and admin to the HSBC Supervisory Team
- Responsible for arranging meetings for the HSBC Supervisory team
- Sending out weekly Compliance report
- Assisting of organising events
- KEY RESPONSIBILITIES & ACHIEVEMENTS
Executive Assistant
Hearst Magazines
2017.12 - 2018.08
- Held responsibility for arranging meetings and managing diaries / schedules for colleagues.
- Led on the organisation of travel and accommodation in line with stakeholder requirements.
- Assisted with the organisation of events through full lifecycles to satisfy all needs appropriately.
- Processed monthly expenses in line with defined corporate policies.
- KEY RESPONSIBILITIES & ACHIEVEMENTS
PA to Group Customer Strategy Director
Time Inc.
2016.08 - 2016.10
- Provided support to the Director and acted as a gatekeeper to handle communications and prioritise time.
- Undertook complex diary and meeting scheduling including for internal / external meetings and conferences.
- Answered / screened calls appropriately, noted messages accurately and monitored e-mail inboxes to action or highlight urgent correspondence.
- Arranged travel both domestically and internationally and ensured all flight / hotel bookings were successfully made and that all passport / visa requirements are satisfied in advance.
- KEY RESPONSIBILITIES & ACHIEVEMENTS
Executive Assistant to CIO
HS2
2015.02 - 2016.08
- Undertook diary management for the CIO and coordinated internal / external executive meetings.
- Regularly monitored e-mail inboxes, prioritised mail and flagged priority issues in a diligent manner with a focus on privacy / sensitivity of information.
- Led on the preparation of presentations, briefing packs, reports and meeting materials within defined timescales.
- Chaired management meetings, took minutes and circulated actions to stakeholders with follow-ups.
- Travel arrangements
- KEY RESPONSIBILITIES & ACHIEVEMENTS
Executive Assistant
McLagan
2014.05 - 2014.11
- (Contract)
PA to Reinsurance Director / Director of Life Reinsurance
Aviva
2013.06 - 2014.04
- (Contract)
PA to Head of Professional & Financial Lines Team
QBE Insurance
2013.01 - 2013.03
- (Contract)
PA to Head of Solvency II
Aviva
2012.08 - 2012.12
- (Contract)
Travel Coordinator
IDT Europe
2012.07 - 2012.08
- (Contract)
Executive Secretary
Ernst & Young LLP
2011.11 - 2012.06
- (Contract)
Executive Secretary
KPMG
2011.08 - 2011.10
- (Contract)
Executive Assistant
Telstra Telecommunications
2011.03 - 2011.05
- (Contract)
Executive Assistant to State Manager
Aon Insurance
2011.01 - 2011.03
- (Contract)
Team Secretary
Miller Insurance Services
2008.01 - 2010.08
- (Permanent)
Team PA
Mitsui Energy Risk Management
2003.07 - 2006.11
- (Permanent)
EXPERTISE
- Solid and proven ability in providing administrative support within an EA capacity with a highly professional approach.
- Ability to undertake management and work within senior / C-Level environments with confidentiality.
- Well-versed in coordinating teams of staff and supporting teams in completing projects and tasks with accuracy.
- First-rate time management, complex diary scheduling, event management and planning capabilities.
- Ability to produce accurate work under pressure with meticulous attention to detail.
- Highly skilled in undertaking procurement negotiations to attain favourable pricing and achieve business cost savings.
- Knowledge of operations management including HR administration and Health & Safety.
- Skilled in implementing change to improve processes and gain efficiencies / productivity.
- Competency in the use of IT / software packages including the Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to communicate clearly with clients, team members and senior management to build professional relationships.
PROFESSIONAL TRAINING AND QUALIFICATIONS
- Success Skills for Secretaries & Administrators Course – Hemsley Fraser
- City & Guilds Certificate in IT (Microsoft Word, PowerPoint, Excel)
- A-Levels: Drama, Home Economics, 9 GCSE’s, including maths and English
Timeline
Head Of Dept EA/PA
Bank of England
2024.09 - 2026.01
Personal Assistant
Bank of England
2021.12 - 2026.01
Team Administrator
Bank of England
2021.08 - 2021.11
Executive Assistant
Bank of England
2020.01 - 2021.01
Executive Assistant
Bank of England
2019.04 - 2019.07
Executive Assistant
Hearst Magazines
2017.12 - 2018.08
PA to Group Customer Strategy Director
Time Inc.
2016.08 - 2016.10
Executive Assistant to CIO
HS2
2015.02 - 2016.08
Executive Assistant
McLagan
2014.05 - 2014.11
PA to Reinsurance Director / Director of Life Reinsurance
Aviva
2013.06 - 2014.04
PA to Head of Professional & Financial Lines Team
QBE Insurance
2013.01 - 2013.03
PA to Head of Solvency II
Aviva
2012.08 - 2012.12
Travel Coordinator
IDT Europe
2012.07 - 2012.08
Executive Secretary
Ernst & Young LLP
2011.11 - 2012.06
Executive Secretary
KPMG
2011.08 - 2011.10
Executive Assistant
Telstra Telecommunications
2011.03 - 2011.05
Executive Assistant to State Manager
Aon Insurance
2011.01 - 2011.03
Team Secretary
Miller Insurance Services
2008.01 - 2010.08
Team PA
Mitsui Energy Risk Management
2003.07 - 2006.11