Lisa Winter
Sale,Trafford
Summary
Experienced and highly organised professional with a strong background in office management, payroll administration, and HR functions. Currently managing supported living services for young people aged 16–18, ensuring compliance, safeguarding, and high-quality care delivery. Skilled in multitasking across operational, financial, and people management responsibilities, with a proven ability to improve processes and support both staff and service users effectively.
Overview
13
13
years of professional experience
Work history
Supported Living Manager 16-18 Year olds
Abihealth Solutions Ltd
Sale, Trafford
2024.05 - Current
- Conducted risk assessments to uphold safety standards.
- Applied for packages and sent out costings
- Completed Annex A & Regulation 32
- Detailed support plans and risk asessements
- Improve independence into adult hood
- Attend multi agency meetings, work with youth justice and social workers.
- Developed care plans for optimised patient outcomes.
- Managed budgets to maintain financial viability of the facility.
- Led team meetings, fostering open communication and collaboration.
- Coordinated with external agencies for comprehensive client support services.
- Enhanced staff performance by conducting regular training sessions.
- Facilitated in-house training programmes, enhancing staff competencies and skills.
- Maintained detailed records to ensure accurate documentation of care provided.
- Streamlined administrative processes, improving overall productivity.
- Nurtured relationships with family members of clients, ensuring their involvement in care planning.
- Ensured compliance with regulatory standards to maintain registration status.
- Recruit qualified staff for optimal team performance.
- Ensured compliance with Ofsted regulations by conducting regular internal audits.
Business operations manager
Abicare Health Solutions Ltd
Sale, Greater Manchester
2022.10 - 2026.04
- Organised meetings, managing calendars, and scheduling appointments.
- Answering phone calls, responding to emails, and handling correspondence.
- Preparing reports, presentations, and memos for the senior leadership team.
- Document management such as filing, record keeping, and archiving.
- Monitoring and coordinating workflow across different departments.
- Assisting with resource allocation and ensuring efficient use of company assets.
- Implementing policies and procedures to optimise operational efficiency.
- Maintaining relationships with vendors and suppliers, handling contracts, and procurement.
- Managing budgets, invoices and expense reports.
- Ensuring timely processing of payments and invoices
- Assisting in payroll processing and coordinating with HR on employee payments.
- Tracking financial data and assisting in financial planning or auditing processes.
- Coordinating with HR for recruitment, onboarding, and training of new employees.
- Managing employee records, leave requests and timesheets.
- Assisting in the implementation of HR policies and ensuring compliance with labour laws.
- Supporting employee engagement initiatives and workplace culture programs.
- Overseeing office supplies, equipment maintenance, and general office upkeep.
- Managing travel arrangements and accommodation.
- Ensuring health and safety protocols are followed including compliance with legal regulations.
- Servicing as a point of contact for clients, addressing queries, and resolving issues.
- Managing customer accounts, handling invoicing, and ensuring service delivery.
- Ensuring customer feedback is communicated to relevant teams for continuous improvement.
- Administered payroll activities, ensuring punctual salary disbursement.
- Managed payroll duties, guaranteeing timely employee remuneration.
- Assisted in payroll processing resulting in timely disbursement of salaries.
- Conducted regular performance evaluations, identified areas of improvement.
- Ensured smooth day-to-day operations with diligent oversight of office tasks.
- Administered payroll system efficiently, avoiding errors or delays in payment cycle.
- Coordinated facility maintenance, providing a safe and comfortable work environment.
- Updated office policies to reflect changing business needs and regulations.
Recruitment Consultant
Abicare Health Solutions
Sale , Greater Manchester
2021.10 - 2022.10
- Handle end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
- Maintain high suitability standards through diligent screening, interview and assessment processes.
- Conducted over 200 face to face and zoom interviews with nurses, RMO's and GP's.
- Create engaging adverts for various vacancies using job portals such as LinkedIn, CV library and Indeed.
- Successfully placed 70% of interviewed candidates in long term placements in GP surgeries and NHS hospitals.
- Manage day to day client relations ensuring headhunting and onboarding process met tight deadlines.
- Enable accurate tracking of employee hours into the Parim software reducing human errors.
- Analyze remittance reports and carried out payroll to ensure doctors are paid correctly.
- Carry out weekly and monthly invoicing for our clients.
- Monitored service user progress, escalating concerns for swift resolution.
- Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
- Maintained confidential case documentation in line with data protection regulations.
- Responded proactively to changing circumstances for optimised service user care.
- Prepared bi-weekly invoices, promptly sending out bills for 60 customers.
- Maintained company purchase and sales ledgers.
- Reviewed customer invoices for accuracy and posted information to general ledger.
- Entered transactions into internal databases.
- Observed strict confidentiality policies to maintain data integrity.
- Supervised senior management with daily office operations, coordinating meetings and other tasks as requested.
- Recruited and hired qualified candidates for vacant and new positions.
- Consulted with senior management to develop operational enhancements, streamline processes and increase team performance.
- Trained and mentored staff to drive performance and target achievement.
Care assistant
Absolute care and support
Stockport
2016.05 - 2021.06
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Minimised care continuity issues by keeping thorough, accurate records.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
Store Manager
Subway
Sale, Greater Manchester
2013.02 - 2016.03
- Supervised and led 5 shop floor employees.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Ensured visually appealing, effective product displays using proven experience in visual merchandising.
- Completed opening and closing procedures each day.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Supervised and trained customer service team members to provide exceptional customer satisfaction.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Maintained safe working and customer environments, reducing injury and incident risks.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
Education
NVQ Level 5 - Children, Young People & Families Manager Apprenticeship
Partnership Training Ltd
Manchester 2026.01 -
Access Course - Nursing and Midwifery
South Trafford College
Stretford, TRFGCSEs - Maths&English
Ashton on Mersey school
SaleSkills
- Support Plans & Risk Assessments
- Managing a team of staff
- Managing compliance inline with Ofsted
- Leadership skills
- Client account management
- Strategic planning
- Invoicing
- Operational support
- Customer relationship building
- Department management
- General office administration
- Strong IT
- Regulatory requirements understanding
- Organisational change
Timeline
NVQ Level 5 - Children, Young People & Families Manager Apprenticeship
Partnership Training Ltd
2026.01 -
Supported Living Manager 16-18 Year olds
Abihealth Solutions Ltd
2024.05 - Current
Business operations manager
Abicare Health Solutions Ltd
2022.10 - 2026.04
Recruitment Consultant
Abicare Health Solutions
2021.10 - 2022.10
Care assistant
Absolute care and support
2016.05 - 2021.06
Store Manager
Subway
2013.02 - 2016.03
Access Course - Nursing and Midwifery
South Trafford College
GCSEs - Maths&English
Ashton on Mersey school