Lisa Wingate
Llandudno ,Conwy
Summary
Friendly Dispensing Optician knowledgeable about glasses and contact lenses. Able to assist customers in making choices that meet vocational, lifestyle and personal needs. Offering [Number] years' experience and looking for a new long-term position with a growing team.
Overview
26
26
years of professional experience
Work history
Dispensing Optician
Vision Express
Llandudno , Conwy
03.2013 - Current
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Prepared work orders outlining all specifications for new lenses and frames.
- Completed facial measurements such as temple length, bridge size and vertex distance.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Processed payments and health insurance claims efficiently to minimise service delays.
- Welcomed customers into store, qualifying [Type] needs to provide accurate advice and secure bookings as needed.
- Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
- Performed frame repairs and adjustments for customer comfort.
- Supported health and safety with consistent cleaning and sanitisation of high-touch areas.
- Advised customers on spectacle and sunglass choices based on prescription, style and budget.
- Coordinated optical appointments and sent client reminders for upcoming bookings.
- Updated patient records in company EMR system with close focus on accuracy.
- Answered inbound calls and enquiries to provide top-level service.
- Processed customer payments and provided receipts for services and purchases.
- Helped customers try on spectacles and deciphered needs and preferences to make recommendations.
- Monitored industry trends and researched new optical products for insight into customer preferences.
- Safeguarded sensitive data with strict adherence to privacy protocols.
- Prepared patients, rooms and equipment to support eye exam needs.
Domiciliary Dispensing Optician
The Outside Clinic
Swindon , Whitshire
02.2011 - 03.2013
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Performed frame repairs and adjustments for customer comfort.
- Safeguarded sensitive data with strict adherence to privacy protocols.
Trainee Dispensing Optician
Boots
High Wycombe , Buckinghamshire
09.1997 - 09.2011
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Performed frame repairs and adjustments for customer comfort.
- Studying and completing work for the Dispensing Optician qualification.
- Advised customers on spectacle and sunglass choices based on prescription, style and budget.
- Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
- Processed payments and health insurance claims efficiently to minimise service delays.
- Helped customers try on spectacles and deciphered needs and preferences to make recommendations.
Store Manager
Scrivens
Tilehurst , Berkshire
08.2003 - 02.2011
- Completed opening and closing procedures each day.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Acted as liaison between staff and management to maintain two-way communications that improved store performance.
- Assisted in recruiting, hiring and onboarding store staff.
- Challenged and inspired team members to achieve business results.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
Education
SVQ Level 5 - Dispensing Optics
University of East Anglia
Cambridge, Cambridgeshire09.1993
Skills
- Selecting frames
- Verifying prescriptions
- Customer service
- Appointment scheduling
- Eye drop administration
- Varifocal lenses
- Visual acuity measurements
- Bifocal lenses
- Single vision lenses
- Colour perception testing
- Frame repairs and adjustments
- Optical fashion
- General Optical Council (GOC) registered
- Eyewear fitting and adjusting
- Frame selection
- Prescription interpretation
- Prism correction
- Eyeglass care instruction
Hobbies
I am an active member of a drama group. The Colwyn Abbey Players, preforming on stage twice a year. I am also on the committee for the Abbey Players.
Timeline
Dispensing Optician
Vision Express
03.2013 - Current
Domiciliary Dispensing Optician
The Outside Clinic
02.2011 - 03.2013
Store Manager
Scrivens
08.2003 - 02.2011
Trainee Dispensing Optician
Boots
09.1997 - 09.2011
SVQ Level 5 - Dispensing Optics
University of East Anglia
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