Summary
Overview
Work history
Education
Skills
References
Timeline
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Anita Pryor

Harlow,Essex

Summary

Friendly eye care professional experienced in taking facial measurements, discussing lenses and writing up accurate work orders. Proficient in contact lens tuition and dispensing Myopia Management products. Capable of multitasking effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills. Currently responsible for practice social media channels.

Overview

26
26
years of professional experience
3
3
years of post-secondary education

Work history

Dispensing optician

Hammond Opticians
Enfield, Middlesex
12.2009 - Current
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
  • Performed frame repairs and adjustments for customer comfort.
  • Managed patient files and database updates for timely data tracking.
  • Safeguarded sensitive data with strict adherence to privacy protocols.
  • Processed customer payments and provided receipts for services and purchases.
  • Contributed to several awards ad nominations

Optical assistant

Vision Express
Harlow, Essex
07.2002 - 11.2009
  • Performed frame repairs and adjustments for customer comfort.
  • Managed patient files and database updates for timely data tracking.
  • Educated customers on lens and frame requirements to assist in decision-making.
  • Processed customer payments and provided receipts for services and purchases.
  • Helped customers try on spectacles and deciphered needs and preferences to make recommendations.
  • Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
  • Answered inbound calls and enquiries to provide top-level service.
  • Offered detailed advice on product and service benefits.
  • Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
  • Adhered strictly to policies and procedures for continued company compliance.

Optical assistant

Specsavers
Harlow, Essex
08.1998 - 06.2002
  • Performed frame repairs and adjustments for customer comfort.
  • Safeguarded sensitive data with strict adherence to privacy protocols.
  • Managed patient files and database updates for timely data tracking.
  • Educated customers on lens and frame requirements to assist in decision-making.
  • Processed customer payments and provided receipts for services and purchases.
  • Helped customers try on spectacles and deciphered needs and preferences to make recommendations.
  • Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
  • Advised customers on spectacle and sunglass choices based on prescription, style and budget.
  • Adhered strictly to policies and procedures for continued company compliance.

Education

Diploma of Higher Education - Ophthalmic Dispensing

Anglia Ruskin University
Cambridge
10.2003 - 05.2006

Skills

  • Appointment scheduling
  • Selecting frames
  • Customer service
  • Verifying prescriptions
  • Frame repairs and adjustments
  • Prescription interpretation
  • Optical fashion
  • General Optical Council (GOC) registered

References

References available upon request.

Timeline

Dispensing optician

Hammond Opticians
12.2009 - Current

Diploma of Higher Education - Ophthalmic Dispensing

Anglia Ruskin University
10.2003 - 05.2006

Optical assistant

Vision Express
07.2002 - 11.2009

Optical assistant

Specsavers
08.1998 - 06.2002

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Anita Pryor