Lisa Whiting

I lead the council's Housing Options & Advice Team to deliver services, for homelessness including rough sleeping, temporary accommodation, private rented sector and Homefinder services.

Coordinate housing need, homelessness, and allocations delivery in accordance line with statutory duties including the Homelessness Reduction Act 2017.

Strong lead to work in collaboration with partners statutory and non statutory organisations.

Develop and deliver homelessness and housing need operations with a strong customer care focus.

Lead statutory policy directives, local services, and cost-effective customer delivery.

Promote staff creativity and innovation to improve service design and delivery.

Build accountability for a high-performing team through clear performance expectations.

Plan and expand local housing options through updated strategies.

Manage continuous housing need assessments and improve allocation scheme responsiveness.

Manage, motivate, and develop staff, holding individuals accountable for quality.

Manage annual revenue and capital budgets, forecasting costs and expenditures.

Serve as lead contact for government, elected members, and MP queries.

Investigate complaints and provide housing options advice, support, and guidance.

Responsible for the day to day operational management of the Councils Housing Options and Advice and Homefinder Services.

Ensuring the Councils Housing Needs, Homelessness and Allocations Strategies were Implemented and delivered to the highest standards in accordance with all relevant statutory legal duties.

Ensured that the service was customer focused and that all targets were met.

The staff worked to their full potential by providing, guidance training and support.

I carried out day to day operational management of the Councils Choice Based Lettings, housing allocations, homelessness, temporary accommodation, housing register, housing options and transfer and mutual exchange services.

I reviewed and updated and changed current working practises to improve performance in line with strategic and service aims, developments in legislation and best practise.

I worked closely in partnership with the wider housing service, other departments and partner agencies in connection with the service ensuring a joined up approach to service delivery.

I assisted in the delivery of the team plan and local strategies.

Managing the day to day operations of the Area Housing Service generic working to include:

Empty Homes Management

Rent collection

Estate management

Human resources

Repairs