John Ashford

> Manage a team of housing professionals and a separate team of Fife Housing Register Officers in all aspects of first line management - including attendance management, organising, planning and balancing team duties to ensure all necessary tasks are completed.

> Ensure the standards required for housing allocations are adhered to through effective quality assurance and performance management.

> Provide a high level of partnership working with internal and external partners as part of the Fife Housing Register. Building and maintaining effective and positive working relationships.

> Collate and prepare quarterly and annual analysis and statistics on performance for allocations, housing nominations and other housing access information for Scottish Government returns and for senior management within Fife Council.

> Possess excellent, strong and effective written and verbal communication when engaging with customers, colleagues and external partners.

> Training allocating Officers on all aspects of allocations.

> Training Fife Council staff and external FHR partners on the Genero system.

> Assisted in allocations quality assurance, ensuring allocations adhered to Fife Council's allocations policy and legal requirements.

> Was responsible for ensuring the Fife Housing Register nominations and referral agreement was followed by engaging with nominations partners and providing suitable nominations for their void properties.

> Provided advice and guidance on housing allocations to operational allocating officers where required.

> Collated statistics on allocations and housing nominations to support my lead officer in returning these to the Scottish Government and Fife Council Senior management team.

> Allocate Fife Council tenancies in line with the allocations policy.

> Provide robust and effective housing advice to tenants and applicants looking to be rehoused.

> Provide housing support to Fife Council tenants with support needs. Identifying needs through support assessments, risks assessments and support planning.

> Engaging with internal services and external partners in relation housing allocations, housing advice and support provision

> Using a large number of internal systems, including Genero (used by Fife Housing Register partners for allocating), tenancy management systems and software packages, for example Microsoft.

> Patch based officer responsible for over 500 Fife Council tenancies.

> Effective in providing all aspects of tenancy management, rent management, void properties, estates management and anti social behaviour.

> Strong and effective communication skills with tenants and colleagues.

> efficient research and planning skills to prepare estates management action plans.

> Positive engagement with Tenants and Residents Associations to promote strong communities within my patch.

> Working as part of a team as well as my own initiative to ensure individual, team and organisational objects were met