Lisa Turner

• Recruiting and signing up new Temporary workers
• Liaising with Clients, sourcing workers for their needs
• Looking after the 24 hour communication phone
• 360 recruitment, researching and signing up new businesses
• Visiting registered workers and providing feedback regarding performance.
• Updating data on CRM systems in keeping with compliance.
• Excellent attention to detail and accuracy.
• Strong administration and data-entry skills.
• The ability to follow specific labelling guidelines consistently.
• Good written English and an understanding of recruitment terminology.
• Knowledge of GDPR and the importance of protecting confidential candidate information.
• The ability to identify errors, inconsistencies and missing information without making assumptions.

• Supervise daily team operations, including performance management and team meetings.
• Resolve system issues and collaborate with other departments to ensure seamless client experiences.
• Develop and deliver comprehensive training for new hires, managing the six-week onboarding calendar.
• Data Entry on Various CRM systems.
• Reviewing and categorising reference information to ensure accuracy and completeness.
• Labelling and organising employment history, qualifications and referee details.
• Checking and annotating reference responses against defined criteria.
• Identifying missing information, inconsistencies and discrepancies in reference records.
• Categorising references as complete, pending, verified or requiring further investigation.
• Maintaining accurate databases and updating records with relevant reference information.
• Reviewing written responses and classifying information according to set guidelines.
• Ensuring consistent data labelling and accurate record-keeping across referencing processes.
• Handling confidential personal information in accordance with GDPR and data protection requirements.
• Monitoring data quality and identifying errors for correction or escalation.
• Following standard operating procedures to ensure consistency and compliance.
• Demonstrating strong attention to detail, organisation, analytical thinking and administrative accuracy.
• Remote

• Managed a wide range of customer inquiries, complaints, and technical issues for Nespresso and Npower.
• Successfully escalated and resolved complex cases, maintaining high levels of customer satisfaction.
• Data entry on various CRM systems and bookkeeping.
• Reviewing and categorising customer enquiries, feedback and support requests.
• Labelling customer interactions according to topics, urgency and required actions.
• Classifying customer queries, complaints and resolutions using predefined guidelines.
• Identifying key information from customer conversations to support accurate record-keeping.
• Categorising customer sentiment as positive, neutral or negative where required.
• Annotating written communications to identify intent, context and relevant information.
• Maintaining accurate customer records and updating databases with interaction outcomes.
• Identifying missing information, inconsistencies and errors in customer data.
• Following data annotation guidelines to ensure consistent and reliable labelling.
• Supporting AI training and evaluation through text classification and customer communication analysis.
• Handling confidential customer information in accordance with GDPR and data protection requirements.
• Demonstrating strong attention to detail, independent working, time management and written communication skills.
• Remote
• Resolved customer inquiries across phone, email, and chat using CRM and ticketing systems.
• Escalated complex issues to specialized teams while maintaining clear communication and follow-up.
• Tracked service cases accurately, ensuring timely updates and complete documentation in records.
• Guided customers through order status, billing questions, and account changes with professionalism.

Managed daily operations at Sainsbury’s and the NHS prescription service, ensuring health and safety compliance and effective stock management.

Delivered excellent customer service across retail, hospitality and healthcare, resolving enquiries and complaints professionally.

Provided bookkeeping and administrative support, maintaining accurate financial records, invoices and payments.

Completed data entry, classified information and identified errors, discrepancies and missing details.

Maintained accurate records of transactions, operational activities and service outcomes.

Handled confidential customer, patient and financial information in line with GDPR requirements.

Demonstrated strong attention to detail, numerical accuracy, analytical thinking and organisational skills.

Managed competing priorities, met deadlines and maintained high standards of accuracy.

Improved processes and workflows to increase efficiency and reduce delays.

Investigated problems, escalated issues and documented actions taken.

Coordinated workloads, monitored performance and supported daily team operations.

Trained, mentored and supported staff, providing constructive feedback.

Assisted with recruitment, interviewing, employee selection and onboarding.

Built positive relationships with customers and colleagues, promoting teamwork and satisfaction.

Coordinated projects, managed resources and collaborated across departments.

Followed company policies, regulatory requirements and health and safety procedures.

Used data analysis and problem-solving skills to support decisions and improve processes.

Demonstrated professionalism, reliability, adaptability and commitment to continuous improvement.