Lisa Tillett
Westward Ho!,Devon
Summary
Experienced Fitness Instructor specializing in Indoor cycling, weighted workouts, HIIT and circuit classes, with expertise in diverse group exercise formats. Committed to delivering exceptional service that enhances professional reputation. Utilizes constructive feedback to refine training programs, resulting in increased customer satisfaction and engagement.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Home shopper
Sainsburys
Barnstaple, Devon
09.2025 - Current
- Assisted in selecting and purchasing items based on customer preferences and requirements.
- Worked meticulously to ensure order accuracy, reducing return rates significantly.
- Used hand-held computer device to select fresh groceries for [Number]+ online customers daily.
- Facilitated on-time delivery by efficiently bagging and labelling goods in appropriate staging area.
- Followed safety guidelines and regulations for legal delivery of [Type] services.
Home shopper
Sainsburys
Coventry, West Midlands
07.2022 - 09.2025
- Assisted in selecting and purchasing a wide range of products online to meet customer needs.
- Participated in training sessions to enhance online shopping skills and knowledge of platform features.
- Worked meticulously to ensure order accuracy, reducing return rates significantly.
- Used hand-held computer device to select fresh groceries for [Number]+ online customers daily.
- Maximised customer satisfaction, suggesting suitable substitutes for dated or unavailable products.
Fitness instructor
Simply Gym
Coventry, West Midlands
08.2016 - 09.2025
- Assessed individual fitness levels and provided constructive feedback for improvement.
- Implemented safety protocols and ensured proper use of fitness equipment.
- Facilitated engaging fitness classes that promoted community and encouraged participant motivation.
- Mentored new instructors in best practices for class delivery and participant engagement.
- Adapted quickly to unexpected situations during classes, maintaining a smooth flow.
- Maintained up-to-date knowledge of fitness trends to provide fresh workout routines.
- Teamed up with other instructors for collaborative workshops, enhancing learning experience.
Duty manager
Simply Gym
Coventry, West Midlands
02.2019 - 06.2022
- Coordinated daily operations to ensure efficient service delivery and customer satisfaction.
- Resolved customer complaints promptly, maintaining high standards of service and customer loyalty.
- Developed and implemented innovative fitness programme's tailored to diverse member needs.
- Provided additional support selling memberships to increase team productivity and profit.
- Key holder to open and close the gym
- Managed, led and supervised fun, engaging fitness classes.
- Evaluated member feedback and adjusted services to enhance overall satisfaction and retention.
- Crafted monthly newsletters highlighting upcoming events, promotions or changes at the gym.
- Established direct communication channels with members, fostering a sense of community within the gym.
Home care worker
Age Uk
Coventry , West Midlands
04.2015 - 02.2019
- Delivered compassionate support to clients during daily living activities to improve quality of life.
- Monitored health conditions and communicated changes to family and healthcare providers.
- Facilitated physical and emotional support through home visits, promoting patient wellbeing.
- Assisted clients with daily needs to uphold independence.
Teaching assistant in primary school
Mount Nod Primary School
Coventry, West Midlands
07.2013 - 06.2015
- Assisted teachers in delivering engaging lessons and activities for students.
- Supported students in their academic and social development through guidance and encouragement.
- Maintained classroom organisation and cleanliness to create a conducive learning environment.
- Implemented behaviour management strategies to promote positive classroom dynamics.
- Conducted small group sessions to reinforce learning objectives and enhance student understanding.
Lunchtime supervisor
Mount Nod Primary School
Coventry, West Midlands
09.2008 - 07.2013
- Supervised lunchtime activities to ensure safety and well-being of students.
- Assisted in organising playtime activities that encouraged teamwork and social skills.
- Monitored student behaviour to maintain a positive and respectful environment.
- Collaborated with teaching staff to address any behavioural issues promptly.
- Communicated effectively with parents regarding lunchtime concerns and student progress.
Education
GCSEs -
Tile Hill Comprehensive School
Coventry 09.1991 - 06.1996
Group Exercise to music - Fitness
YMCA AWARDS
Coventry 06.2017 - 02.2018
Level 2 Certificate in Gym Instructing - Fitness
Active IQ
Coventry 10.2022 - 12.2023
Skills
Self-motivation
Customer service excellence
Fitness assessment
Group leadership
Effective communication
Conflict resolution
Positive teaching attitude
Previous experience with First Aid and CPR
Affiliations
- Long Dog walks with my partner. Watching films and spending time with my family.
Certification
Active IQ Level 2 Certificate in Gym Instructing 20/12/2023
Level 2 certificate in fitness Instructing - Group Exercise to Music 05/02/2018
Vibe Power Certificate 08/10/2017
Vibe Cycle Level 2 Course 07/05/2016
Timeline
Home shopper
Sainsburys
09.2025 - Current
Level 2 Certificate in Gym Instructing - Fitness
Active IQ
10.2022 - 12.2023
Home shopper
Sainsburys
07.2022 - 09.2025
Duty manager
Simply Gym
02.2019 - 06.2022
Group Exercise to music - Fitness
YMCA AWARDS
06.2017 - 02.2018
Fitness instructor
Simply Gym
08.2016 - 09.2025
Home care worker
Age Uk
04.2015 - 02.2019
Teaching assistant in primary school
Mount Nod Primary School
07.2013 - 06.2015
Lunchtime supervisor
Mount Nod Primary School
09.2008 - 07.2013
GCSEs -
Tile Hill Comprehensive School
09.1991 - 06.1996