- i love gamming and 3d printing
robert lofthouse
SOUTHEND-ON-SEA,Essex
Summary
Adaptable professional with experience in customer-facing roles, demonstrating strong communication and problem-solving skills. Cultivates positive relationships with customers through attentive service and responsiveness. Committed to contributing positively to team dynamics and achieving shared goals.
Overview
5
5
years of professional experience
Work History
Home Shopper driver
Asda
SOUTHEND-ON-SEA, Essex
2023.11 - Current
- Delivered groceries to customers' homes, ensuring timely and accurate service.
- Adhered to company standards while actively addressing and fulfilling customer requests.
- Delivered exceptional customer service, addressing queries and concerns with professionalism and empathy.
- Processed and loaded deliveries while maintaining organisation of backstock on store shelves.
Car Valeter
self employed
SOUTHEND-ON-SEA, Essex
2021.09 - Current
- Operated high-pressure hoses to soak and rinse vehicles, maintaining safety compliance throughout.
- Cleaned vehicle external areas by hand, brush, or by operating washing equipment to preserve exterior.
- Finished cleaning jobs to client specifications and deadlines.
- Washed, dried and shined vehicle windows as part of company standard service procedure.
- Maintained a clean and organised work environment to ensure efficient operations.
- Operated a range of cleaning equipment, including pressure washers and vacuum cleaners, proficiently.
- Steam-cleaned engines, frames and wheel arches, maintaining high-quality standards for immaculate results.
- Waxed exterior of vehicles and removed wax with soft cloth, buffing to brilliant shine.
- Demonstrated flexibility by providing mobile valeting services at clients' locations.
- Collected and delivered finished vehicles to customers within [Number]-minute timeframe, ensuring maximum workflow efficiency.
- Maintained clean and orderly work space to adhere to presentation standards.
- Delivered dependable cleaning service, fostering customer loyalty through consistent quality and trust.
- Minimised health hazards through proper control of chemical substances.
- Utilised specialised cleaning products and tools for effective removal of dirt and stains from vehicles.
- Vacuumed interior, cleaned upholstery and sprayed rugs.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Kept records of all valeting services performed, including details of any special treatments applied.
- Protected customer belongings, stowing items safely in vehicle compartments to reduce risk.
- Conducted thorough inspections of vehicles before and after valeting to identify any areas requiring additional attention.
- Managed inventory of cleaning supplies, ordering replacements as necessary to maintain stock levels.
- Carefully applied cleansers and treatments to bumpers and trims, creating outstanding finished results for customers.
- Addressed customer enquiries and provided quotes for valeting services.
- Communicated with customers to cultivate positive rapport and understand special requests.
- Delivered exceptional vehicle valeting services, including washing, waxing, and interior cleaning, to meet customer satisfaction.
- Provided detailed polishing services to restore vehicle exteriors to a high gloss finish.
- Promoted repeat business with top-quality service and personable attitude.
- Washed and blackened tyres to achieve professional look.
- Used specialist upholstery cleaners to remove tough stains from carpets and seats.
- Selected and applied appropriate cleaning agents for streak-free finish.
- Applied spray or foaming chemicals to glass and mirrors, polishing to shine.
- Vacuumed and shampooed upholstery and carpets, completing within [Number]-minute timeframe.
- Sprayed vehicle interiors with fragrance and disinfectant to remove unwanted odours and sanitise surfaces.
- Enhanced vehicle interiors with meticulous attention to detail, ensuring a spotless finish.
- Meticulously cleaned windows, wheels, door handles and mirrors, ensuring spotless finish.
- Removed tough stains successfully from vehicle interior and exterior.
- Provided friendly and timely service to ensure high levels of customer satisfaction.
- Prioritised high-volume tasks to meet daily quotas and provide efficient service.
- Waxed and polished vehicle surfaces using manufacturer-recommended products to achieve high-quality shine.
- Adhered to health and safety guidelines to minimise risks during the use of chemical cleaners and machinery.
- Scrubbed hard surfaces inside vehicles to remove build-up and restore colour.
- Devised customised valeting plans based on specific vehicle needs and customer requests.
- Worked with team members to prioritise vehicles and coordinate smooth operations.
- Notified supervisor of materials in low stock to maintain adequate supplies.
- Cultivated base of consistent clientele due to exemplary service and competitive pricing.
- Restored colour of paint and tyres using established methods.
- Worked with special chemicals and hand tool techniques to remove stains and defects from vehicle exteriors.
- Handed off vehicles to customers, ensuring clear communication to reinforce satisfaction and encourage repeat business.
- Implemented eco-friendly cleaning methods to reduce environmental impact.
- Checked vehicle fluids and tyre condition to recommend needed services.
- Offered advice to customers on maintaining their vehicle's appearance post-valet.
- Inspected vehicles and recommended parts replacements, painting and repair services.
- Offered complimentary fluid checks and refills to support customer satisfaction.
- Safeguarded vehicle interior during work process, using paper or plastic sheeting to protect seats from water or residue.
Skills
- Customer needs interpretation
- Route optimization
- Vehicle inspection
- Reliability
- Health and Safety Compliance
- Food safety knowledge
- Quality assurance
- Barcode scanning
- Customer service
- Customer relations
- Customer relationship management
- Customer engagement
- Customer needs interpretation
- Complaint resolution
- Timeliness
- Reliability
- Time management
- Time efficiency
- Problem solving
- Decision making
- Adaptability
- Team collaboration
- Stress management
- Stress tolerance
- Physical stamina
- Self-motivation
- Communication proficiency
- Communication competence
- Active listening
- Cultural awareness
- Positive attitude
- Cleanliness standards
- Risk Assessment
- Health and safety procedures
- Equipment Maintenance
- Cultural awareness
- Communication competence
Interests
Timeline
Home Shopper driver
Asda
2023.11 - Current
Car Valeter
self employed
2021.09 - Current