Summary
Overview
Work History
Skills
Interests
Timeline
Generic

robert lofthouse

SOUTHEND-ON-SEA,Essex

Summary

Adaptable professional with experience in customer-facing roles, demonstrating strong communication and problem-solving skills. Cultivates positive relationships with customers through attentive service and responsiveness. Committed to contributing positively to team dynamics and achieving shared goals.

Overview

5
5
years of professional experience

Work History

Home Shopper driver

Asda
SOUTHEND-ON-SEA, Essex
2023.11 - Current
  • Delivered groceries to customers' homes, ensuring timely and accurate service.
  • Adhered to company standards while actively addressing and fulfilling customer requests.
  • Delivered exceptional customer service, addressing queries and concerns with professionalism and empathy.
  • Processed and loaded deliveries while maintaining organisation of backstock on store shelves.

Car Valeter

self employed
SOUTHEND-ON-SEA, Essex
2021.09 - Current
  • Operated high-pressure hoses to soak and rinse vehicles, maintaining safety compliance throughout.
  • Cleaned vehicle external areas by hand, brush, or by operating washing equipment to preserve exterior.
  • Finished cleaning jobs to client specifications and deadlines.
  • Washed, dried and shined vehicle windows as part of company standard service procedure.
  • Maintained a clean and organised work environment to ensure efficient operations.
  • Operated a range of cleaning equipment, including pressure washers and vacuum cleaners, proficiently.
  • Steam-cleaned engines, frames and wheel arches, maintaining high-quality standards for immaculate results.
  • Waxed exterior of vehicles and removed wax with soft cloth, buffing to brilliant shine.
  • Demonstrated flexibility by providing mobile valeting services at clients' locations.
  • Collected and delivered finished vehicles to customers within [Number]-minute timeframe, ensuring maximum workflow efficiency.
  • Maintained clean and orderly work space to adhere to presentation standards.
  • Delivered dependable cleaning service, fostering customer loyalty through consistent quality and trust.
  • Minimised health hazards through proper control of chemical substances.
  • Utilised specialised cleaning products and tools for effective removal of dirt and stains from vehicles.
  • Vacuumed interior, cleaned upholstery and sprayed rugs.
  • Used steam cleaning equipment to remove dirt from engine and engine compartment.
  • Kept records of all valeting services performed, including details of any special treatments applied.
  • Protected customer belongings, stowing items safely in vehicle compartments to reduce risk.
  • Conducted thorough inspections of vehicles before and after valeting to identify any areas requiring additional attention.
  • Managed inventory of cleaning supplies, ordering replacements as necessary to maintain stock levels.
  • Carefully applied cleansers and treatments to bumpers and trims, creating outstanding finished results for customers.
  • Addressed customer enquiries and provided quotes for valeting services.
  • Communicated with customers to cultivate positive rapport and understand special requests.
  • Delivered exceptional vehicle valeting services, including washing, waxing, and interior cleaning, to meet customer satisfaction.
  • Provided detailed polishing services to restore vehicle exteriors to a high gloss finish.
  • Promoted repeat business with top-quality service and personable attitude.
  • Washed and blackened tyres to achieve professional look.
  • Used specialist upholstery cleaners to remove tough stains from carpets and seats.
  • Selected and applied appropriate cleaning agents for streak-free finish.
  • Applied spray or foaming chemicals to glass and mirrors, polishing to shine.
  • Vacuumed and shampooed upholstery and carpets, completing within [Number]-minute timeframe.
  • Sprayed vehicle interiors with fragrance and disinfectant to remove unwanted odours and sanitise surfaces.
  • Enhanced vehicle interiors with meticulous attention to detail, ensuring a spotless finish.
  • Meticulously cleaned windows, wheels, door handles and mirrors, ensuring spotless finish.
  • Removed tough stains successfully from vehicle interior and exterior.
  • Provided friendly and timely service to ensure high levels of customer satisfaction.
  • Prioritised high-volume tasks to meet daily quotas and provide efficient service.
  • Waxed and polished vehicle surfaces using manufacturer-recommended products to achieve high-quality shine.
  • Adhered to health and safety guidelines to minimise risks during the use of chemical cleaners and machinery.
  • Scrubbed hard surfaces inside vehicles to remove build-up and restore colour.
  • Devised customised valeting plans based on specific vehicle needs and customer requests.
  • Worked with team members to prioritise vehicles and coordinate smooth operations.
  • Notified supervisor of materials in low stock to maintain adequate supplies.
  • Cultivated base of consistent clientele due to exemplary service and competitive pricing.
  • Restored colour of paint and tyres using established methods.
  • Worked with special chemicals and hand tool techniques to remove stains and defects from vehicle exteriors.
  • Handed off vehicles to customers, ensuring clear communication to reinforce satisfaction and encourage repeat business.
  • Implemented eco-friendly cleaning methods to reduce environmental impact.
  • Checked vehicle fluids and tyre condition to recommend needed services.
  • Offered advice to customers on maintaining their vehicle's appearance post-valet.
  • Inspected vehicles and recommended parts replacements, painting and repair services.
  • Offered complimentary fluid checks and refills to support customer satisfaction.
  • Safeguarded vehicle interior during work process, using paper or plastic sheeting to protect seats from water or residue.

Skills

  • Customer needs interpretation
  • Route optimization
  • Vehicle inspection
  • Reliability
  • Health and Safety Compliance
  • Food safety knowledge
  • Quality assurance
  • Barcode scanning
  • Customer service
  • Customer relations
  • Customer relationship management
  • Customer engagement
  • Customer needs interpretation
  • Complaint resolution
  • Timeliness
  • Reliability
  • Time management
  • Time efficiency
  • Problem solving
  • Decision making
  • Adaptability
  • Team collaboration
  • Stress management
  • Stress tolerance
  • Physical stamina
  • Self-motivation
  • Communication proficiency
  • Communication competence
  • Active listening
  • Cultural awareness
  • Positive attitude
  • Cleanliness standards
  • Risk Assessment
  • Health and safety procedures
  • Equipment Maintenance
  • Cultural awareness
  • Communication competence

Interests

  • i love gamming and 3d printing

Timeline

Home Shopper driver

Asda
2023.11 - Current

Car Valeter

self employed
2021.09 - Current
robert lofthouse