Lisa Taylor

A highly client‑focused role requiring calm organisation, precision and exceptional service.

· Deliver high-end treatments while maintaining exceptional client care and professionalism.

· Mentor junior team members and support with training and development.

· Work collaboratively with the wider spa and hotel team to maintain smooth daily operations.

· Manage appointment schedules and adapt quickly to changes or high-demand periods.

· Balance a busy workload alongside being a full‑time parent, strengthening resilience and time management.

Promoted from Receptionist to Spa Manager due to strong organisational skills, initiative, and leadership.

· Managed staff rotas, allocated hours, and coordinated day-to-day workforce planning.

· Oversaw stock ordering, inventory accuracy, and supplier communication.

· Handled cashing up, financial logs, and profit monitoring.

· Delivered exceptional front-of-house service for gym users, members, and new customers.

· Investigated and resolved customer complaints with professionalism and empathy.

· Ensured the spa environment met high standards of cleanliness, presentation, and safety.

· Stepped in during busy periods to ensure smooth operational flow.

Fast paced hospitality position within an established cruise provider

· Organisation of welcome briefings and packages to guests.

· Consultative approach to customer based target driven sales.

· Liaison between business, hotel partners and international guests.

· Managing customer satisfaction & enquiries

Assisted with on-board events planning, ensuring successful execution of leisure activities.

A high-responsibility, decision‑making role handling claims up to £25,000.

· Managed claims from first notification through to settlement.

· Liaised with loss adjusters and investigators to assess claims accurately.

· Delivered clear, empathetic communication to customers experiencing stressful situations.

· Led team meetings and trained new starters.

· Ensured compliance and maintained a consistently positive attitude.

A fast-paced admin and coordination role supporting multiple internal teams.

· Front‑of‑desk contact for clients, consultants, and stakeholders.

· Managed diaries, travel arrangements, meeting schedules, and logistics.

· Prepared event materials, training packs, company merchandise, and documentation.

· Organised office maintenance, stock control, and procurement.

· Supported marketing department with UK and international events.

· Handled post, certificates, course directories, and communications.

· Provided PA support and managed the emergency candidate helpline.