Fiona Anfield

• Delivering services offered by the Albhamor Spa within the Fife Arms Hotel. This hotel is part of the ArtFarm. The hotel is a 'high end' 'Luxury' establishment in the village of Braemar nestled in the Cairngorm National Park that attracts an array of tourists and visitors seeking out a unique experience.
• Delivered exceptional customer service for repeat business and positive reviews.
• Addressed client problems such as pain and tight muscles or fascia through therapeutic massage techniques.
• Boosted skin health with facials, masks, and other skincare treatments.
• Identified appropriate products for each client's skin type by conducting thorough consultations.
• Offered prenatal massage services aiding pregnant women cope better with body changes during pregnancy.
• Utilised hot stone therapy techniques, easing muscle tension effectively.
• Conducted initial consultations to understand client's history, expectations and preferences better.
• Kept detailed records of treatments provided for future reference and continuity of care.
• Advised on post-massage activities such as rest or exercise that would be beneficial.
• Established strong rapport with clients through excellent communication skills, fostering repeat business.
• Adhered strictly to professional ethics and standards of practice in all interactions with clients and colleagues.
• Provided education on stretches and exercises, contributing to client's long-term health improvement.
• Created safe, clean environment by sanitising work areas, changing treatment room sheets and sterilising instruments before each use.
• Maintained exceptional client care standards through considerate communication and attention to detail throughout treatments, delivering a warm welcome, exceptional treatment process and outstanding post-treatment care.
• Ensured client satisfaction with spa services by addressing concerns or complaints promptly.
• Demonstrated flexibility whilst adapting to changing schedules or last-minute bookings.
• Completed various trainings around health and safety, Data protection, food safety handling, sexual discrimination in the workplace, diversity, customer care, LQA quality assurance for luxury hospitality training to be able to comply with the standards expected from The Fife Arms hotel.

• Started business from my home and in the local community of Ballater and Braemar. (www.ojasyogaandmassage.com)
• Created website to advertise services using WIX web builder.
• Designed and made flyers and cards to advertise services.
• Engaged with local community to build classes.
• Networked in community where initially knew no one using Facebook community pages to share services.
• Managed exceptional levels of cleanliness and hygiene throughout treatment areas.
• Skilfully manipulated soft muscles and tissue for multiple purposes, such as relaxation, sports therapy and relief of restricted range of movement tension and pain.
• Listened to clients needs and discussed treatment options, be-spoking treatments to individual.
• Carried out important and essential health contra indication forms to ensure massage can commence.
• Used verbal and non verbal communication to connect and understand clients both in massage treatments and yoga classes.
• Maintained accurate treatment records, monitoring client progress and adjusting treatment methods to achieve desired result.
• Managed stock and products.
• Managed financial and administrative duties updating website and communicating with clients regularly by phone, email and what's app.
• Continued training
• Held interesting fun and safe yoga classes including sharing traditional values of physical yoga (asana) pranayama and mantra.
• Observed client group and taught level that was challenging yet achievable for group helping them to progress safely.
• Observed Covid guidelines regularly and worked with these.

Over the last 5 years I have lived between the 2 communities. Balmoral and Newquay. Initially moving to Aberdeenshire for my partners job working on the Royal Estate. I moved back to Cornwall for a period with the for various reasons and continued to teach yoga and do massage treatments around my other work and continued to service clients in Aberdeenshire when visiting. I have again returned to the Royal Estate of Balmoral and again am slowly building up my work and clients back in the region.

• Maintained high standards of cleanliness and hygiene by thorough dusting and hoovering.
• Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
• Created a welcoming guest room by regular airing out and refreshing linens.
• Took care of waste disposal for promoting a healthy living environment.
• Managed carpet cleaning tasks efficiently, extended life of floor coverings.
• Delivered orderly bedroom spaces through careful tidying and bed making.
• Accomplished sparkling glass surfaces using appropriate cleaning products.
• Employed safe handling practices during product usage to avoid accidents or spills.
• This role was a role I took on as a temporary job to fill the gap in between the end of the YZUP job and moving back to Scotland.

• To work remotely and hybrid- visiting schools to offer young people sessions around Anti Social Behaviour as part of Safer streets project.
• Developed role and created lesson plans.
• Delivered lessons about Anti social behaviour and pro social behaviour to young people who are struggling to maintain positive behaviour at school.
• To help guide young people to learn strategies to calm their minds by instructing breathwork and meditation, hoping to share tools that young people can use at home to help shift moods and manage emotions.
• Liaised with wider team and school pastoral staff.
• Carried out administrative duties, participated in team meetings.
• Attended anti social behaviour meetings with external agencies.
• Supported and educated young people around substance misuse.
• Recorded accurately sessions held and any one to one support offered.
• Assisted in training new hires for quick acclimatisation to work environment.

• This role was only funded for one year through the safer streets funding allocated to Truo specifially, yet YZUP did extend the position for as long as they possibly could.

• Delivered beautiful Ayurvedic treatments and journeys within spa setting.
• Offered detailed Ayurvedic consultations
• Skilfully manipulated soft muscles and tissue for multiple purposes, such as relaxation, sports therapy and relief of restricted range of movement tension and pain.
• Listened to my clients needs and discussed treatment options, be-spoking treatments to individual.
• Carried out important and essential health contra indication forms to ensure massage can commence.
• Used verbal and non verbal communication to connect and understand my clients both in my massage treatments and yoga classes.Increased retail sales through persuasive, thorough aftercare advice and product recommendations.
• Dedicated time to continued personal development in order to provide best-possible service and treatments.
• Created safe and clean environment for staff and clients by cleaning and sanitising work areas, changing treatment room sheets, sterilising instruments before each use.
• Maintained accurate treatment records using excellent written communication skills.
• Ensured memorable client experiences by delivering warm welcome, exceptional treatment process and outstanding post-treatment care.
• Maintained exceptional client care standards through considerate communication and attention to detail throughout treatments.
• Monitored inventory of spa supplies and help support management team with stock take.
• Worked really well as part of therapy team and supporting other therapist where possible to ensure good rapport, energy and atmosphere.
• Attended regular training.
• Working as freelance therapist

• Duties were the same as described previously yet I was employed not freelance.
• Taught regular yoga classes to hotel guests.
• Taught Meditation sessions to guests.

• This roles was very similar to previous massage therapist roles yet with some differences as the centre focuses on offering help and support to people with Multiple sclerosis.
• To be exceedingly mindful of clients illness and implications of this on their body and their mental wellbeing.
• Offered deeply compassionate and caring treatment working into muscle tissues affected by disease.
• Support client physically to get on and off couch due to physical restrictions.
• Being self employed, managing all bookings, administrative duties and all business operations.

The role was exactly the same as I have already stated.