Lisa Talbot

• Working as part of a supportive team, helping farmers, vets, laboratories, and the public with test bookings, record updates, and general enquiries.
• The role is fast-paced and requires a friendly, confident approach.
• Providing clear, helpful customer service & guidance.
• Supporting team targets and service standards.
• Maintained confidentiality of sensitive information, adhering to data protection regulations.

• Provided friendly, helpful service to customers in a busy retail environment.
• Helping customers find products and answering questions
• Processing sales, returns, and exchanges.
• Restocking shelves and keeping displays tidy.
• Supporting sales through great service.
• Handling customer issues with patience and care.

• Groomed various dog breeds, adhering to specific breed standards and client requests. Calming nervous dogs.
• Communicated with pet owners to address possible allergies or behavioural habits.
• Contributed to social media marketing campaigns.
• Managed appointment bookings, effectively coordinating schedules to maximise daily productivity.

• Carry out technical inspection on a variety of commercial vehicles inclusive HGV, PSV, Coaches and trailers to ensure they are legally compliant and safe to drive.
• Carry out Inspections for statutory annual test for all HGV classes.
• Prepare certificates.
• Develop and maintain good relationships with customers.
• Help and advise customers as required with queries relating to technical standards.
• Ensure H&S standards are maintained.
• Keep up to date with technical developments relating to the role.
• Continual personal development.

• Authorised Testing Facility,ATF, Responsible for Managing the day-to-day operation of a Heavy Goods Vehicle Testing Facility, as well as developing and motivating a team, preparing daily workloads and ensuring everyone adheres to Company Health & Safety Policies and Procedures and supporting the Operations Manager in his Role.
• Excellent account management - resulting in full daily bookings.
• Ensure compliance in respect of H&S and Operation License undertaking.
• Work closely with Operations Manager on Workshop & Operation Schedules Manage Operations Administration Staff & Workshop Employees.
• Assist in the delivering of Training and Development of Staff and apprentices.
• Compile Monthly Reports on utilisation of ATF and performance targets.
• Prepare, attend, and participate in meetings in relation to ATF and Operations.
• Implementing new initiatives (Voluntary Brake testing) Accounts ATF Marketing.

• Promoted to HSE and Quality Coordinator, serving as the central point of contact between managers, admin, and customers for health and safety, and quality control.
• Developed and implemented quality & health & safety management systems to enhance service standards across the organisation.
• Led regular audits of procedures and services to identify areas for improvement and compliance with regulations.
• Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
• Delegated office administration tasks for smooth front-of-house management.
• Delivered comprehensive administrative support to senior management.
• Interviewed and hired staff based on job and team fit.

My career began in retail as an assistant at Boots, where I developed strong customer skills. I later took on a team leader role at the NHS Prescription Pricing Authority, supporting my work colleagues and ensuring accurate data entry. I then went on to work for Wolverhampton Council as a Housing Assistant in the Building Division, inspecting properties and coordinating any work required, ready for re-letting.