Renu Kalyana
London
Summary
Dedicated professional with strong organisational and multitasking abilities. Skilled in managing sensitive data while adhering to GDPR policies, handling correspondence, and providing excellent customer service. Great communication and administration expertise. Always ready to adapt and learn in team environment as well as independently. Focused on ensuring smooth running of business operations and supporting colleagues effectively.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Administrative officer
British Pregnancy Advisory Service (BPAS)
London, Richmond
03.2025 - Current
- Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.
- Manage and respond to queries sent in via the outlook inbox, delegating where necessary.
- Accurately check or complete as necessary BPAS and legal paperwork, ensuring all relevant documentation is available for the client's episode of care.
- Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.
- Accurately check or complete as necessary BPAS and legal paperwork, ensuring all relevant documentation is available for the client's episode of care.
- Provide all relevant information to clients in a supportive and reassuring manner, to ensure informed choices are made at all stages of their episode of care.
- Liaise with other departments/ units/ external providers to ensure any onward referral covers all necessary information, including any specific requirements, deferring to appropriate personnel whenever the client's needs dictate.
- Monitor, edit and amend appointment templates, using the BPAS booking system (BIC), informing clients if changes to their appointment become necessary.
- Provide a typing/ word processing service to the unit
- Assist in the monitoring, control and ordering of stock in accordance with BPAS procedures.
- Advise on and collect fees from clients, carrying out and implementing BPAS financial and banking procedures.
- Carry out other cash handling and banking procedures, as necessary.
- Sort and distribute incoming mail. To stamp/frank outgoing mail.
- Prepare and despatch statistical information and reports.
- Provide cover for other admin staff within the unit.
- Adhere to the Information Governance requirements of the company, to treat all information as confidential and abide by the Data Protection Act.
- Ensure that the policy and legislation relating to child protection and safeguarding of children, young people and vulnerable adults are adhered to
- Demonstrate personal commitment and contribution to effective teamwork across the full range of BPAS activities including the maintenance of effective liaison with internal and external key people and organisations
- Attend training relevant to my role, as well as actively and continuously review all work-related activities and suggest areas for improvement.
- Provide all relevant information to clients in a supportive and reassuring manner, to ensure informed choices are made at all stages of their episode of care.
- Liaise with other departments/ units/ external providers to ensure any onward referral covers all necessary information, including any specific requirements, deferring to appropriate personnel whenever the client's needs dictate.
- Monitor, edit and amend appointment templates, using the BPAS booking system (BIC), informing clients if changes to their appointment become necessary.
- Provide a typing/ word processing service to the unit
- Assist in the monitoring, control and ordering of stock in accordance with BPAS procedures.
- Advise on and collect fees from clients, carrying out and implementing BPAS financial and banking procedures.
- Carry out other cash handling and banking procedures, as necessary.
- Sort and distribute incoming mail. To stamp/frank outgoing mail.
- Prepare and despatch statistical information and reports.
- Provide cover for other admin staff within the unit.
- Adhere to the Information Governance requirements of the company, to treat all information as confidential and abide by the Data Protection Act.
- Ensure that the policy and legislation relating to child protection and safeguarding of children, young people and vulnerable adults are adhered to
- Demonstrate personal commitment and contribution to effective teamwork across the full range of BPAS activities including the maintenance of effective liaison with internal and external key people and organisations
- Attend training relevant to my role, as well as actively and continuously review all work-related activities and suggest areas for improvement.
HR Wellbeing Project Officer
The Methodist Church
Westminster / Camden, London
05.2024 - 02.2025
- Support the review and development of wellbeing resources for both internal and external web pages to enable the promotion and accessibility of wellbeing, and its importance across the Methodist church.
- To contribute to the overall support to the smooth and efficient running of the wellbeing function, which includes management of the wellbeing inbox, undertaking financial processes and systems, supporting the promotion of wellbeing events and seminars and undertaking/responding to general wellbeing case work.
- Website Development - Working with Wellbeing Advisers and the Director of HR to review the existing wellbeing webpages and content in accordance with the team's project plan and priorities. To reflect current wellbeing trends within the updated resources published on the Internet and Intranet pages to improve the user experience for accessing wellbeing information, linking relevant wellbeing partners and teams on wellbeing web pages.
- Wellbeing policies and procedures - Working with the Wellbeing Advisers to review specific wellbeing guidance documents and procedures, promote these utilising resources and other sources to ensure engagement of key users of these policies.
- Wellbeing Inbox - Management of the wellbeing inbox - delegating complex emails to the Wellbeing Advisers, responding to other queries where appropriate.
- Financial systems - Administration and processing of the financial documentation relating to wellbeing work include liaising with suppliers, liaising with the finance team, raising purchase orders, administering invoices and ensuring the application of correct budget codes to the processes.
- Wellbeing Events - Liaising with the Wellbeing Advisers and HR team members where applicable, to promote wellbeing events and national & international awareness dates. - Support the development of meaningful reports to assess usage and benefit of information and events that have been provided. Liaising with external wellbeing support providers to arrange relevant training and resources.
- Wellbeing record management - Ensuring that the wellbeing records system is up to date and managed effectively.
HR Services Administrator
DHL
Chertsey, Surrey
08.2023 - 10.2023
- Supporting the wider HR team, managers and employees throughout the UK business in HR related queries.
- Creating offer letters and employment contracts, and assisting in the orientation process for new employees.
- Entering, managing and maintaining all employee data on the HR Systems including employee personnel files and training records.
- Undertaking referencing and vetting checks on employees in line with CAA governance.
- Assisting with the management of employee data for monthly reporting and data cleanse activities as required by the business.
- Assisting with the collation of information using HR systems and processes to enable accurate reporting including sickness absence, headcount, recruitment and employee benefits.
- Working with the HR team, assisting the administration of HR processes in line with current Company policy and practice, including recruitment, leaver processes, absence processes and changes to employee terms and conditions.
Payroll Officer
ADP
Chertsey / Staines, Surrey
11.2018 - 03.2023
- First point of contact for transactional and legislative queries, including manual calculations, absence management, pension reconciliations, statutory reporting and P11D production.
- Facilitated the production of over 3000 payslips each month across multiple client accounts - Nationals and Majors (Discovery Channel and Macquarie Group Services Australia).
- Ensuring GDPR policies and procedures were adhered to.
- Conducted monthly workshops for clients and colleagues on new software's/systems such as Freedom, IHCMUK & IHCM2.
- Mentored 5 payroll officers including onboarding, regular 1-1's, system management and wellbeing checks.
- Contributed effectively to additional payroll and HR projects; challenging the status quo to ensure team were effectively meeting targets such as monthly NPS scores.
- Wellbeing Champion - Provided monthly 1-1 sessions and workshops.
Education
Level 3, 90 Credit, National Diploma - Art & Design
Richmond Upon Thames College
Level 5 CIPD - People Management
Avado
09.2023 - 07.2025
10 GCSE's - A* - C Including Maths, English & Science
Cranford Community College
09.2012 - 07.2013
Skills
- MS Office & Excel
- Data Entry
- Customer Service
- Documentation control
- Data confidentiality
- Document processing
- Invoicing and billing
- Database administration
- Interpersonal communications
- Training and Development
- Wellbeing Champion
- Interpersonal Skills
- Account management
- Time Management in high pressured environments
- Case management
- Administrative tasks
References
Available upon request
Timeline
Administrative officer
British Pregnancy Advisory Service (BPAS)
03.2025 - Current
HR Wellbeing Project Officer
The Methodist Church
05.2024 - 02.2025
Level 5 CIPD - People Management
Avado
09.2023 - 07.2025
HR Services Administrator
DHL
08.2023 - 10.2023
Payroll Officer
ADP
11.2018 - 03.2023
10 GCSE's - A* - C Including Maths, English & Science
Cranford Community College
09.2012 - 07.2013
Level 3, 90 Credit, National Diploma - Art & Design
Richmond Upon Thames College
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