Summary
Work history
Education
Skills
Languages
Timeline
Overview

LISA SPARROW

Swimming instructor
EARL SHILTON,LEICESTERSHIRE

Summary

I am a hardworking and trustworthy individual with excellent organisation and multi tasking skills.

I have a self motivated work ethic, with ability to perform effectively in independent or team environments.

I have experience working within the Leisure industry, Royal mail delivery & office administration.









Work history

Administrator

S&L Personnel Ltd
Hinckley
10.2015 - Current

Post Person

Royal Mail Group
Hinckley, Leicestershire
12.2022 - 12.2023
  • Maintained exceptional service times during peak delivery seasons for consistent levels of customer satisfaction.
  • Drove Royal mail delivery vehicles safely and responsibly, representing Royal mail brand with continued professionalism.
  • Provided faultless levels of customer service, building trusted relations for optimised brand reputation.
  • Organised mail deliveries by priority and nearest location.
  • Sorted mail between routes to maximise efficiency.
  • Used computerised tracking software to monitor delivery progress.

Swimming Instructor

Everyone Active
Hinckley
09.1995 - 10.2015
  • Built and nurtured friendly, professional relationships with participants to maximise engagement in swimming classes
  • Used outstanding communication and interpersonal skills to clearly explain swimming technique adaptations
  • Clearly demonstrated various swimming techniques, enhancing participant understanding and competence
  • Offered kind, compassionate encouragement to nervous swimmers, building confidence and ease in the water
  • Assessed swimmers' techniques, correcting issues to enhance overall performance
  • Monitored poolside safety to ensure optimal wellbeing of participants and staff
  • Demonstrated extensive experience of Level 2 teaching to deliver effective, engaging swimming lessons
  • Handled participant concerns calmly and professionally, maintaining positive company reputation
  • Delivered engaging swimming lessons through games and activities, encouraging learning through play.

Pool Lifeguard

Everyone Active
Hinckley, Leicestershire
09.1991 - 09.1995
  • Fully complied to Pool Safety Operating Procedures at all times.
  • Exhibited positive brand image by welcoming guests and professionally handling customer interactions.
  • Minimised accidents by sharing health and safety awareness.
  • Rendered basic first aid assistance, minimising patron discomfort whilst coordinating additional support services.
  • Collaborated with team to achieve full pool coverage and cleaning procedures.
  • Patrolled pools, offering ongoing guidance to swimmers for guaranteed safety and security.
  • Performed successful pool rescues, remaining calm and effective under pressure.
  • Handled challenging behaviour and misuse of pool facilities with clear, diplomatic communication.
  • Observed swimmers attentively, quickly responding to risks and concerns.
  • Cleaned and disinfected pool equipment and accessories to minimise potential health risks.
  • Advised swimmers on use of diving boards, slides and pool equipment to mitigate potential safety risks.
  • Set up pool equipment, supervising patrons to avoid misuse, damage and injury.
  • Identified and communicated any potential health, safety or accident risks to facility supervisor.
  • Inspected pool safety equipment including rescue aids and alarms in line with procedures.
  • Patrolled areas , enforcing safety rules in and around pool.


Education

LEC -

City & Guilds Functional skills Maths Entry 3 - undefined

Adult Learning service
2019

Teacher Certificate Swimming Level 2 - undefined

Amateur Swimming Association
1996

City & Guilds Part 2 Recreation & leisure studies - undefined

Loughborough College
1992

City & Guilds Part 1Recreation & Leisure studies - undefined

Loughborough College
1991

Skills

  • Customer service
  • Clear communicator
  • Delivery driving
  • Mail sorting
  • Health and safety procedures
  • Self-motivated
  • Excellent attention to detail
  • Hard-working


Languages

English
Fluent

Timeline

Post Person - Royal Mail Group
12.2022 - 12.2023
Administrator - S&L Personnel Ltd
10.2015 - Current
Swimming Instructor - Everyone Active
09.1995 - 10.2015
Pool Lifeguard - Everyone Active
09.1991 - 09.1995
- LEC,
Adult Learning service - City & Guilds Functional skills Maths Entry 3,
Amateur Swimming Association - Teacher Certificate Swimming Level 2,
Loughborough College - City & Guilds Part 2 Recreation & leisure studies,
Loughborough College - City & Guilds Part 1Recreation & Leisure studies,

Overview

33
33
years of professional experience

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LISA SPARROWSwimming instructor