LISA SPARROW
Swimming instructor
EARL SHILTON,LEICESTERSHIRE
Summary
I am a hardworking and trustworthy individual with excellent organisation and multi tasking skills.
I have a self motivated work ethic, with ability to perform effectively in independent or team environments.
I have experience working within the Leisure industry, Royal mail delivery & office administration.
Work history
Administrator
S&L Personnel Ltd
Hinckley
2015.10 - Current
Post Person
Royal Mail Group
Hinckley, Leicestershire
2022.12 - 2023.12
- Maintained exceptional service times during peak delivery seasons for consistent levels of customer satisfaction.
- Drove Royal mail delivery vehicles safely and responsibly, representing Royal mail brand with continued professionalism.
- Provided faultless levels of customer service, building trusted relations for optimised brand reputation.
- Organised mail deliveries by priority and nearest location.
- Sorted mail between routes to maximise efficiency.
- Used computerised tracking software to monitor delivery progress.
Swimming Instructor
Everyone Active
Hinckley
1995.09 - 2015.10
- Built and nurtured friendly, professional relationships with participants to maximise engagement in swimming classes
- Used outstanding communication and interpersonal skills to clearly explain swimming technique adaptations
- Clearly demonstrated various swimming techniques, enhancing participant understanding and competence
- Offered kind, compassionate encouragement to nervous swimmers, building confidence and ease in the water
- Assessed swimmers' techniques, correcting issues to enhance overall performance
- Monitored poolside safety to ensure optimal wellbeing of participants and staff
- Demonstrated extensive experience of Level 2 teaching to deliver effective, engaging swimming lessons
- Handled participant concerns calmly and professionally, maintaining positive company reputation
- Delivered engaging swimming lessons through games and activities, encouraging learning through play.
Pool Lifeguard
Everyone Active
Hinckley, Leicestershire
1991.09 - 1995.09
- Fully complied to Pool Safety Operating Procedures at all times.
- Exhibited positive brand image by welcoming guests and professionally handling customer interactions.
- Minimised accidents by sharing health and safety awareness.
- Rendered basic first aid assistance, minimising patron discomfort whilst coordinating additional support services.
- Collaborated with team to achieve full pool coverage and cleaning procedures.
- Patrolled pools, offering ongoing guidance to swimmers for guaranteed safety and security.
- Performed successful pool rescues, remaining calm and effective under pressure.
- Handled challenging behaviour and misuse of pool facilities with clear, diplomatic communication.
- Observed swimmers attentively, quickly responding to risks and concerns.
- Cleaned and disinfected pool equipment and accessories to minimise potential health risks.
- Advised swimmers on use of diving boards, slides and pool equipment to mitigate potential safety risks.
- Set up pool equipment, supervising patrons to avoid misuse, damage and injury.
- Identified and communicated any potential health, safety or accident risks to facility supervisor.
- Inspected pool safety equipment including rescue aids and alarms in line with procedures.
- Patrolled areas , enforcing safety rules in and around pool.
Education
LEC -
City & Guilds Functional skills Maths Entry 3 - undefined
2019
Teacher Certificate Swimming Level 2 - undefined
1996
City & Guilds Part 2 Recreation & leisure studies - undefined
1992
City & Guilds Part 1Recreation & Leisure studies - undefined
1991
Skills
- Customer service
- Clear communicator
- Delivery driving
- Mail sorting
- Health and safety procedures
- Self-motivated
- Excellent attention to detail
- Hard-working
Languages
English
Fluent
Timeline
Post Person - Royal Mail Group
2022.12 - 2023.12
Administrator - S&L Personnel Ltd
2015.10 - Current
Swimming Instructor - Everyone Active
1995.09 - 2015.10
Pool Lifeguard - Everyone Active
1991.09 - 1995.09
- LEC,
Adult Learning service - City & Guilds Functional skills Maths Entry 3,
Amateur Swimming Association - Teacher Certificate Swimming Level 2,
Loughborough College - City & Guilds Part 2 Recreation & leisure studies,
Loughborough College - City & Guilds Part 1Recreation & Leisure studies,
Overview
33
33
years of professional experience