Lisa Sim
Lancing ,West Sussex
Summary
A dedicated professional with expertise in passenger assistance and a strong grasp of aviation regulations. Demonstrates exceptional competence in dealing with difficult situations and optimising time, ensuring punctuality and reliability. Possesses international travel experience and a deep understanding of passenger care principles, aiming to enhance operational efficiency within the aviation industry.
My extensive knowledge within my care background helps me navigate services through other health care providers and services which many may not have been aware of .
Overview
10
10
years of professional experience
1
1
Certification
Work history
Cabin crew member
Norse Atlantic Airways
Gatwick based , Sussex
05.2023 - Current
- Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
- Coordinated effectively with ground staff during boarding and deboarding processes ensuring minimal delays.
- Participated actively in pre-flight briefings, gaining awareness of relevant details about the journey ahead for better preparedness.
- Demonstrated adaptability by handling diverse tasks such as selling duty-free products, cabin cleaning, and meal serving successfully.
Welfare officer
Worthing High School
Worthing , West Sussex
06.2022 - 04.2023
- Promoting and ensuring school attendance
- Supporting students with welfare and safeguarding concerns
- Working with parents and external agencies to address barriers to a child’s education
- Handling sensitive personal information with. care and confidentiality
Welfare officer
Drumconner Nursing Home
Lancing , West Sussex
06.2018 - 01.2022
- Assess the welfare needs of residents and their families, emotional ,practical and financial support
- Identify and report safeguarding concerns related to vulnerable adults
- Booking and assisting with all appointments, travel and companions
- Respond rapidly to crisis situations, potentially outside of normal working hours
Hospice care assistant
St Barnabas
Worthing , West Sussex
02.2016 - 06.2017
- Maintained strict confidentiality of patient records adhering to data protection policies.
- Adhered strictly to infection control policies; reducing spread of diseases.
- Handled end-of-life care respectfully, providing a dignified passing for the terminally ill.
- Provided emotional support to patients and their families, enhancing overall well-being.
Education
GCSEs -
Davison High School
Worthing, West Sussex 09/1995 - 06/1999
Skills
- Dealing with difficult situations
- International travel experience
- Passenger assistance competence
- Knowledge of aviation regulations
- Time optimisation
- Passenger care principles
- Punctuality and reliability
- Familiarity with aviation regulations
Certification
Health and Social Care Level 2
First Aid training , St John ps ambulance 2022 - 2025
Timeline
Cabin crew member
Norse Atlantic Airways
05.2023 - Current
Welfare officer
Worthing High School
06.2022 - 04.2023
Welfare officer
Drumconner Nursing Home
06.2018 - 01.2022
Hospice care assistant
St Barnabas
02.2016 - 06.2017
GCSEs -
Davison High School
09/1995 - 06/1999