Lisa Shaw
Nottingham,Nottinghamshire
Summary
Committed care coordinator with passion for helping others and improving healthcare system experiences. Familiar with electronic health records and scheduling software. Compassionate with years of experience working in fast-paced medical facilities. Strong problem-solving skills and talent for prioritising tasks with focus on delivering high-quality patient care. Energetic employee well-versed in strong communication and organisation skills. Achieves goals through exceptional planning and prioritisation. Organised and dependable with many years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work history
Care Co-ordinator
Nottinghamshire Hospice
Nottingham, Nottinghamshire
01.2023 - Current
- Respond efficiently to day-to-day changes in care and support packages.
- Keep detailed, accurate records for well-maintained care continuity between support staff.
- Match needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
- Maintain confidentiality in line with data protection regulations.
- Monitor service user progress, escalating concerns for swift resolution.
- Liaise with a variety of healthcare professionals and managers to deliver highest level of care to service users.
- Manage and monitor requirements of individual patients
- Adhere to health and safety requirements in all aspects of care.
- Allocate suitable carer to patients and answer questions or concerns to alleviate stress or confusion from families
- Use assessment findings to action necessary care plan adaptations.
- Respond proactively to changing circumstances for optimised service user care.
- Attend regular training for improvement of services.
Admin Team Leader
Greendale Primary Care Centre
Nottingham, Nottinghamshire
03.2002 - 12.2022
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supported new hires through onboarding process for speedy and successful training.
- Maintained smooth-running of the practice on a daily basis
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Led and managed administrative staff to maintain smooth daily operations.
Education
Information Governance, Conflict Resolution, GDPR - Various to do with an NHS role
Bluestream Academy
Online Training 01.2002 -
NVQ Level 2 - Business and Administration
West Notts College
Nottingham 01.2009 - 01.2010
Computer Literacy and IT - Computer
South Nottingham College
Nottingham 01.1999 - 01.2000
Word Processing Stage 1 - IT
South Nottingham College
Nottingham 01.1999 - 01.2000
GCSEs - English Literature and Language, Mathematics, 6 others
Nottingham Bluecoat School
Nottingham 09.1979 - 07.1984
Skills
- Communication skills
- Customer Service
- Case Management
- Client needs analysis
- Service user rapport building
- Care planning and rotas
- Patient care database
- Individual care and support plans
- People Planner system proficiency
- CQC compliance
- Care needs assessment
- Empathetic listening
- Confidentiality
- Interpersonal skills
Timeline
Care Co-ordinator
Nottinghamshire Hospice
01.2023 - Current
NVQ Level 2 - Business and Administration
West Notts College
01.2009 - 01.2010
Admin Team Leader
Greendale Primary Care Centre
03.2002 - 12.2022
Information Governance, Conflict Resolution, GDPR - Various to do with an NHS role
Bluestream Academy
01.2002 -
Computer Literacy and IT - Computer
South Nottingham College
01.1999 - 01.2000
Word Processing Stage 1 - IT
South Nottingham College
01.1999 - 01.2000
GCSEs - English Literature and Language, Mathematics, 6 others
Nottingham Bluecoat School
09.1979 - 07.1984
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