Lisa Rowlett
PETERBOROUGH,CAMBRIDGESHIRE
Summary
Caring and empathetic Support Worker seeks opportunity to assist children and young adults with complex needs. Self-motivated and proactive to adapt to changing priorities and requirements. Patient and compassionate for responsive, person-centred care.
Passionate activity leader with experience teaching, coaching and mentoring young people. Comfortable creating and executing programs alone or as part of larger team.
Reliable worker with top-grade interpersonal skills to win trust of young people quickly. Great verbal communicator. Skilled at mitigating conflict and building team spirit.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Independent Living Support Worker
Salutem
PETERBOROUGH, CAMBRIDGESHIRE
09.2022 - Current
- Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
- Assisted in daily personal care routines for improved patient wellbeing.
- Administered medication and kept comprehensive records.
- Nurtured service users' confidence and independence, improving social rehabilitation for residents.
- Managed diverse daily wellbeing duties, from activity planning to mobility support.
Functional Skills Tutor
Vogal Training Group
PETERBOROUGH, CAMBRIDGESHIRE
03.2021 - 12.2023
- Mentored struggling students after class schedules to provide coursework and test preparation strategies.
- Organised workshops and tutorials to broaden knowledge and maximise potential.
- Used theories and scenarios to apply concepts, principles and methods.
- Evaluated student progress by providing short quizzes, examinations and standardized tests derived from lessons.
- Recommended additional materials and resources to improve student skills.
- Monitored attendance to verify punctuality and absences.
Sales Account Manager
Capital Media
PETERBOROUGH, CAMBRIDGESHIRE
01.2020 - 08.2020
- Generated new prospect leads through industry networking and cold calling businesses.
- Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and schedules.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Worked with designers to create high-quality advertising and newsletter campaigns.
- Upsold and cross-sold complementary products to help boost revenue.
Operational Planning Analyst
Thomas Cook
Peterborough
07.2013 - 09.2019
- Defined KPI targets to maintain solid standards of work in [Type] team.
- Administered expenditure, preventing budget overages with successful control strategies.
- Established operational and administrative procedures and enforced controls.
- Assessed staff and team performance and regularly actioned insights to fuel improvement.
- Used automatic tracking systems to keep computer system updated with goods movements and proactively place new orders at optimal times.
Education
GCSEs - English
Walton Comprehensive School
Peterborough 09.1994 - 06.1998
NVQ Level 1 - Health and Social
Health and Social Care Level 1 & 2
Peterborough 09.1998 - 06.1999
Skills
- Compassionate communication
- Emotional support
- Personal care
- Activity planning
- First Aid & CPR
- Medication administration
- Safeguarding knowledge
Languages
English
Native
Timeline
Independent Living Support Worker
Salutem
09.2022 - Current
Functional Skills Tutor
Vogal Training Group
03.2021 - 12.2023
Sales Account Manager
Capital Media
01.2020 - 08.2020
Operational Planning Analyst
Thomas Cook
07.2013 - 09.2019
NVQ Level 1 - Health and Social
Health and Social Care Level 1 & 2
09.1998 - 06.1999
GCSEs - English
Walton Comprehensive School
09.1994 - 06.1998
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